I love the d&g pumps but with first walk starts to pill off the glitter layer. I send 3 emails and the answer was “sorry we can’t do anything”. As a consumer I know my rights by the way. They didnt of... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Almost seems too good to be true. I’ve purchased three times. Each piece was received in perfect condition, original tags in place, and with unbelievably fast shipping, especially considering I’m in... Toon meer
Bedrijf heeft geantwoord
I discovered Sendegaro through Google search for Dolce & Gabbana Outlet. And I must say, their prices are soo good 😄 Their Black Friday sale did not fail to impress either, just bought some Amore Pum... Toon meer
Bedrijf heeft geantwoord
Great selection and fast shipping but the returns process has been a nightmare. I had to badger them for 4 business days just to get a return label sent to me, and now they've had my return back for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dolce & Gabbana Outlet: Online luxury boutique destination offering designer clothing, bags, shoes and accessories.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- customercare@sendegaro.com
- www.sendegaro.com
3,4
Gemiddeld
184 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have still not received my parcel
23 oktober 2020
Antwoord van SENDÈGARO
Hi Susan,
We are sorry to hear that you haven't received your parcel yet.
Upon checking your tracking status, it is out for delivery today and it is the 5th working day as promised on our shipping policy (3-5 working business days).
Due to covid-19 as well, we feel we have done our best to deliver to you within the promised shipping policy period.
With Love,
SENDÈGARO Team
Review
I really like to buy products on this site but it’s inconvenient as UPS doesn’t deliver to my door.
18 oktober 2020
Antwoord van SENDÈGARO
Hi,
We firstly like to thank you for taking the time to leave us an amazing review. We appreciate the extra step you take for us to make us aware of what we need to improve to deliver you the best possible experience. We are always striving to improve our courier partners so please keep an eye as we may one day be available to arrive at your door :)
With Love,
SENDÈGARO Team
Antwoord van SENDÈGARO
Hi Sylvain,
Thank you for taking the time to leave us an outstanding review. We're always endeavouring to perfect our services for a smooth journey to bring to our customers or as we say 'our family'
We look forward to seeing you again.
With Love,
SENDÈGARO Team
Comfortable stylish
16 oktober 2020
Antwoord van SENDÈGARO
Hi Lyndey,
We're pleased that you're satisfied with our services. Thank you for taking the time to leave us your feedback. Welcome to the Sendègaro family!
With love,
SENDÈGARO Team
Awful Customer Service and extremely rude
Awful Customer Service and extremely rude. The bag I ordered arrived damaged - it had loose stitching inside and there were some scratches on the hardware. I initially emailed via the website and got a quick response, (about the only positive of my experience with them!) for which they asked for photographic evidence. Although over a week later (still well within my 30 days of being entitled to return as faulty), I forwarded the photos to prove the damage. The responses I received were extremely rude, and condescending - telling me I only paid x amount for the bag, mocking my use of the word "hardware" etc etc - and the author of the emails didn't even sign their name at the bottom (no wonder!) despite asking for their name on three separate occasions. They offered a measly refund of £25 on a bag that cost £540 and completely ignored the Consumer Rights Act 2015. I am now filing a complaint with the Ombudsman. WOULD NOT RECOMMEND AT ALL!
16 oktober 2020
Antwoord van SENDÈGARO
Hi Lilia,
We sincerely apologise for the experience you had to go through and we can certainly understand your frustration. This was forwarded to our Client Relations Manager and is in the process of a solution being provided.
There was confusion as well as miscommunication within this situation that arose which unfortunately led to a misconception on not understanding the return policy.
We also like to note that we do respectfully appreciate your feedback and we're generally commiserated with your experience however we do like to highlight that there is clear logs recorded of following company policy and accusations against our own employees will not be tolerable.
We hope you have a fantastic day.
With Love,
SENDÈGARO Team
Great service
Great service. Somewhat difficult to understand payment options, there is no direct option to pay by credit card for a non-UK resident, so I paid by CC through the paypal service. Goods great and delivery at the door.
13 oktober 2020
Antwoord van SENDÈGARO
Hi Susanne,
We're so gratified that you're satisfied with your products! We really appreciate you taking your time to leave us your experience here at Sendègaro.
Not only are you apart of our family but also your opinions now engraved into our determination. We're currently undergoing an expansion to more payment providers to bring you a more secure and breezy experience. Please do keep an eye out for our future announcements via email. Once again we dearly thank you.
With Love,
SENDÈGARO Team
Not happy with the cost of return.
When I received the product, the item was larger than I thought. It didn’t look good on me, I wanted to return it.
Such a rubbish service they want me to return it to Italy which is expensive with tracking cause the item is expensive. I only gave them 1 star cause the delivery came quick. This means the item was in the UK.
27 september 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Sadia,
It's really clear on our returns policy that if the item was faulty, defective or you were sent the wrong item we would take care of returns fee, otherwise we wouldn't as the clear choice is made from the customer's mistake of not checking the dimensions in the description as well as expecting a crossbody bag, when clearly it was backpack.
Returns policy can be also seen here:
https://www.sendegaro.com/policies/refund-policy
Our terms and conditions above are very clear and you signed up fully knowing our services.
We provide express free shipping on top of amazing discounts for our products.
Tracking will also say that the backpack was shipped from our Italian distribution centre, not the U.K.
We welcome you any time and thanks for shopping with SENDÈGARO.
Kind regards,
SENDÈGARO Team
Great site
Great site easy to use love my sock trainers highly recommend
22 september 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Kim,
We're very thrilled that you're satisfied with your new pairs! They really do look amazing :) Also we'd like to say thank you for taking your time to leave us an amazing review, it's the type of love we stoutly admire. We're grateful to have you as part of the family. We hope to see you again soon.
With Love,
SENDÈGARO Team
Great communication love my Gucci bag +…
Great communication love my Gucci bag + D&G earings . Will definitely buy again l am a happy customer.
3 september 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Millicent,
Thank you for taking your time to leave us an amazing review. We are very happy that you are in love with our products, and we hope we delivered the customer journey you deserve :).
Kind regards,
SENDÈGARO Team
Amazing service
31 augustus 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Andrea,
Thanks for taking your time to leave us an amazing review. We hope you love your products!
Kind regards,
SENDÈGARO Team
100% authentic
100% authentic. Very satisfied. Costumer service was amazing. Recommended.
29 augustus 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Daniela,
Absolutely delighted that you are satisfied with our service and product. We really hope you love your Gucci bag and we are continuing to grow here which means we are always expanding our luxury catalog!
Have a great weekend :)
Kind regards,
SENDÈGARO Team
On time for delivery,and I have order…
On time for delivery,and I have order the beautiful door sunglasses, definitely I will order again from you thank you.
26 augustus 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Merry,
We do try out utmost best to deliver the best customer service and products we possibly can here at Sendegaro.
We hope you love your Dior sunglasses and we are continually to expand our luxury range weekly!
Have a great day :)
Kind regards,
SENDÈGARO Team
Antwoord van SENDÈGARO
Hi Amy,
We are delighted that you love your bag. We hope that we delivered you a great customer journey :)
At SENDÈGARO we always try our best to provide the best possible deals for our customers and add products to our sales line weekly!
Have a great weekend.
Kind regards,
SENDÈGARO Team
Very happy with all my products and…
Very happy with all my products and services I would definitely be ordering from you again
10 augustus 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi,
Thanks very much for taking the time to leave an amazing review. We are always prepared to give the best customer journey possible and are very glad you thought so as well!
Have a great day and we hope to see you back in the distant future :)
Kind regards,
SENDÈGARO Team
Quality service
Quality fast and accurate service I would 100% use again with out a doubt 👌🏻
9 augustus 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Dominic,
We are so happy that we could deliver to you the customer journey that you deserve.
Thanks for the great review, and if you ever have any questions and/or queries you know where to find us :)
Kind regards,
SENDÈGARO Team
Absolutely rapid delivery & great customer service!
Absolutely rapid delivery and great price! Unfortunately I had to return due to personal reasons but will definitely be back! Great customer service :) x
13 juni 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Jacky,
It's unfortunate that you had to return your order, but we are happy that we could provide you a great customer service! We hope to see you again :).
Regards,
SENDÈGARO Team
Excellent Service, Highly efficient. Will definitely be back soon.
I do not normally vote on such things but for this reason I must. Every step throughout my experience was consistently smooth. Furthermore to even evidently approve my experience I received my order within 48 hours.... Wonderful service, will definitely be visiting again.
12 juni 2020
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi John,
I hope we have made your experience at Sendegaro one to remember. We really appreciate your review and are happy to see that your order was fulfilled immediately.
Creating an easy and unforgettable customer journey for all of our customers is very important to us, so we hope to see you again very soon, maybe for our father's day special sale event ;)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.