We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

When I place this order, there was no acknowledgement via a confirming email that the order had gone through. This is not surprising because it has happened before with you. What is happening here?

Beoordeeld met 5 van de 5 sterren

This is the second time that I've used Sensibus and, as with the first use, the product and service were outstanding. WRT the product: my wife enjoys butternut squash ravioli, and the sweet butter... Toon meer

Beoordeeld met 5 van de 5 sterren

Cordial on the phone when inquiring of products and service. Pricing on most items competitive. Packaging and shipping was near superlative. As we all know we are looking for something different , Fo... Toon meer

Beoordeeld met 5 van de 5 sterren

I love your array of hard-to-find exceptional products. This was my first -- but not my last -- online purchase from you. Everything worked perfectly. Thank you so much.

Bedrijfsgegevens

  1. Online voedselbezorgdienst
  2. Voedselproductenleverancier

Informatie afkomstig van verschillende externe bronnen

Sensibus is an online specialty food store. Follow us in a journey through the flavors of the finest European, Italian and American gastronomic traditions.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

369 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,3

Alle reviews

(369)

0 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I’m sorry

I’m sorry, but I have ordered from them twice and twice almost the whole order consisted of products that expired within a month! It was OO flour, grains, honey...COME ON!!!

1 mei 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

constantly sending rotten cheese

I ordered thousands of dollars of fresh cheese in the last few years, most of the time , they either screw up the order all together, or more often than not, they send already expired cheese, or in the very verge of going bad.
I just spend again $175.00, three days ago, and I had to put half of the order in the garbage.
Their customer service is a joke and they always refuse to fix the problem, no refunds, no reshipping or the messed up items.
Sadly there aren’t other places that I know of , to purchase what I need, but I will shop around , because I’m sick and tired to , literally throw money in the garbage, every time I purchase, from them.

19 april 2018
Review zonder uitnodiging
Logo Sensibus

Antwoord van Sensibus

Dear Carmela,



While we have appreciated your patronage over the last two years, we are surprised by this comment that you have had nothing but problems with your orders. Also, the order that was most recently sent to you was well within the parameters of fresh cheese. We notified you with the exact expiration dates and to date none of the cheeses that were sent to you have even expired.

We have been responsive to your emails and voicemails despite the offensive and rude language that you have used. For a customer who has ordered from us in the past, you should be very well versed in our shipping policies for example. You placed this order on a Saturday and before Monday even rolled around you were using expletive language on our voicemail and email system. We remind you that it states very clearly on our website that orders do not ship on Saturdays and Sunday but ship on the first business day which is Monday. This is exactly what was done.
Our customer service is geared to provide complete satisfaction however using language of such a rude nature does not make our team any more or less responsive. We do offer refunds, we always try to fix any problem within reason and we have had a very good success rate with customer satisfaction. Our business would not thrive if we constantly sent inferior or rotten product. We stand behind our quality and our customer service team.

Perhaps if you were more reasonable in your approach to human interaction you would find that people would want to help you even more.

Kind Regards

Beoordeeld met 2 van de 5 sterren

I contacted Sensibus due to a butter…

I contacted Sensibus due to a butter product being stale. Once I emailed CS, I received a phone call the same day and they advised me they will be checking the stock and contacting me the following day. 2 days later I have not heard back and I have emailed them multiple times with no response. I've had to throw away $60 worth of butter due to the issue

24 maart 2018
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I wish the bags of cookies we ordered…

I wish the bags of cookies we ordered were not so crammed in the shipping box. When they end up like crumbs, they are no longer fun to eat!
Also, it seems like one of the cookie bags had already expired.

22 februari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect

The Website is great, the delivery was quick, and the cheeses that I selected as a result of the descriptions online were amazing.
Will purchase again!

16 februari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I'm sometimes hesitant to buy expensive …

I'm sometimes hesitant to buy expensive products online, as one never knows what the quality will be like. But Sensibus generally has great prices on gourmet foods, so I've taken the risk - and been very pleased! Everything I've ordered from the has been great, and the service is top-notch. I always know when what I ordered has been sent out and when it's been received, and have never had any kind of issue.

21 januari 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Disappointing

The Gres Champenois cheese was very good. The butter was, well, quite boring and no different than what we can get at a convenience store. I wish I could remember the name of the hard orange cheese so I don’t ever buy it again. 100% of everyone who tried it said was inedible. All in all it wasn’t worth the $50 paid for the entire package as a Christmas gift.

3 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very very pleased

I have shopped at Sensibus for many years. I found them looking for Parm-Reggiano cheese. My passion. Then ordered the best olive oil, and the affordable balsamic oro vinegar. The black truffle butter I order once in a while for a treat. I have never been disappointed, ever. I receive my order within a few days, and any corrections that I needed where done swiftly and profusly apologetically. Customer service is the best I have dealt with, and love their sales of course. I am very pleased. No doubt about it.

17 december 2017
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer