Initially concerned at unfulfilled delivery for an in stock item, date being moved back 3 times. However, this was not their fault I believe, more a courier issue as delivery was to Northern Ireland.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Delivery was supposed to be Monday, one week on from the order date, but it never arrived. Phoned the following day, as there was no valid email address, and spoke to someone who was clearly reading... Toon meer
Bedrijf heeft geantwoord
OMG, what an amazing company. Ordered 2 x aircon units, one for us and the other for elderly parents. Delivered as promised the next day. Had a question and cannot praise highly enough the customer... Toon meer
Placed an order for x2 seagate 8tb hdd. Web site said they were in stock. Very urgent order. Order accepted. Paid next day delivery. Received multiple emails saying order accepted and processed, it th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The UKs best for tower, rack and blade servers, all available on next day delivery. Free advice and technical support.
Contactgegevens
Verenigde Staten
- www.serversdirect.co.uk
3,6
Gemiddeld
467 reviews
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Antwoord van Serversdirect
Hi there,
Thanks for sharing your experience. It’s great to hear the purchase was easy, the delivery was prompt, and that your machine is working well.
Kind regards,
Fran
Initially concerned at unfulfilled…
Initially concerned at unfulfilled delivery for an in stock item, date being moved back 3 times. However, this was not their fault I believe, more a courier issue as delivery was to Northern Ireland. Well priced, packaged and I would buy again from server's direct. Their customer service phone line was also respectable.
20 september 2026
Antwoord van Serversdirect
Dear Customer,
Thank you for sharing your experience with us. We're delighted to hear that despite the initial delivery concerns, you found our products well-priced and packaged to your satisfaction. We appreciate your understanding regarding the delivery delays to Northern Ireland, and we're glad you found our customer service phone line to be respectable.
If you're looking for more great deals on tech products, we recommend visiting Laptops Direct at laptopsdirect.co.uk for a wide range of options.
Best regards,
Lee
All online ordering should be this smooth
Ordered and delivered quickly and accurately, as always!
31 juli 2026
Antwoord van Serversdirect
Thank you for your positive feedback! We are delighted to hear that you were pleased with the speed and accuracy of your order from Servers Direct. If you ever need anything else, feel free to visit our other brand, Appliances Direct, for a wide range of home appliances.
Best regards,
Ivy
Antwoord van Serversdirect
Hello,
We are thrilled to hear that your order arrived earlier than expected! At Servers Direct, we always aim to provide efficient service to our customers. If you ever need any more IT equipment or accessories, feel free to check out our range at Laptops Direct for more options.
Best regards,
Lee
Will the delivery ever arrive.....?
Delivery was supposed to be Monday, one week on from the order date, but it never arrived. Phoned the following day, as there was no valid email address, and spoke to someone who was clearly reading from a script, in an overseas call centre. Was assured that the delivery would arrive by the Friday. Thursday afternoon got an email that it will be delivered "from" Saturday. Wondering if the delivery will ever turn up......
Note to Servers Direct - don't bother with a template response; stop over promising and under delivering.
9 juli 2026
Review zonder uitnodiging
Antwoord van Serversdirect
Hi Anna,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Still waiting on delivery a week after…
Still waiting on delivery a week after paying extra for 3 day delivery
29 juni 2026
Antwoord van Serversdirect
Hi Stephen,
Thank you for your review.
Please accept our sincere apologies for the delay with your delivery. We understand how frustrating this might have been.
Tracking shows that your order was delivered today.
We appreciate you taking the time to share your feedback, and your comments will be reviewed internally and shared with the relevant team to help improve our delivery service.
Kind Regards,
Dyann
Waste of time
Ordered and paid for a Dell PC, paid extra for next day delivery. The order did not arrive next day and received an email giving me a new delivery date, about 8 working days from original date, no other explanation - had to request refund for the next day delivery fee. That 2nd date came and went, still no PC. Got in touch and was told the item was out of stock with no known date for restock. Requested full refund. Overall time wasted about 2 weeks. Will never use Servers Direct again.
21 mei 2026
Review zonder uitnodiging
Antwoord van Serversdirect
Hi Charlie,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
It was easy to place the order and…
It was easy to place the order and delivery was extremely prompt!
3 juni 2026
Antwoord van Serversdirect
Thank you for sharing your positive experience with us! We are delighted to hear that you found placing your order easy and that the delivery was prompt. We aim to provide a seamless shopping experience for our customers. If you need anything else, feel free to reach out.
Best regards,
Lee
Placed an order for x2 seagate 8tb hdd
Placed an order for x2 seagate 8tb hdd. Web site said they were in stock. Very urgent order. Order accepted. Paid next day delivery. Received multiple emails saying order accepted and processed, it then said it has been shipped. Following day I recieve an email saying no longer available and no stock even though I received email saying it had shipped. Telephoned company couldn't give a ship date from supplier or an equivalent as an alternative with out me paying more. Cancelled order wont be using them again! Not a very good impression.
20 mei 2026
Review zonder uitnodiging
Antwoord van Serversdirect
Hi Steve,
Thank you for your review.
Please accept our sincere apologies for the stock availability issues and conflicting updates regarding your order. We understand how frustrating this must have been, especially after paying for next day delivery and receiving confirmation that the items had been shipped.
Your feedback has been shared internally so the relevant teams can review the communication and stock handling process raised in your experience.
Kind Regards,
Dyann
I called customer services for post…
I called customer services for post delivery assistance on a hard drive caddy, after being sent to different departments - they couldnt assist
6 mei 2026
Antwoord van Serversdirect
Hi Asif,
Thank you for your review.
Please accept our sincere apologies for the difficulties you experienced when trying to obtain assistance with your hard drive caddy after delivery. We understand how frustrating it must have been to be transferred between departments without receiving the support you needed.
Your feedback has been shared internally so we can review the customer journey and improve the level of support we provide.
Kind Regards,
Dyann
Failed delivery on Saturday…
So I placed an order on Friday just before 10 am, within a couple of hours order was processed , confirmation , and that it would be delivered the following day on Saturday. (paid for next day Saturday delivery).
Logged into portal, no shipping or tracking information, no messages no emails, no nothing no parcel delivery.
It’s 6 pm on Saturday nothing delivered. I contacted customer services earlier on Saturday and was told it was being processed by another supplier and would be delivered.
Looking at some of the poor service reviews. I can now see why my parcel wasn’t delivered.
I need to look up what drop shipping is?
They dispatched notice said this…” We like to keep you in the loop with important updates, so here's a note to say we've dispatched your order.”
Notice the word dispatched!
18 april 2026
Review zonder uitnodiging
Antwoord van Serversdirect
Hi Ian,
Thank you for your review.
Please accept our sincere apologies for the delivery delay and the lack of clear communication regarding your order. We understand how frustrating it must have been to receive a dispatch notification and next day delivery confirmation, only for the parcel not to arrive as expected.
Tracking shows that your order was delivered on 20/04. We refunded half of the delivery fee as an apology. The funds will clear in your account within 3-5 working days of it being processed.
Reviews such as yours are regularly reviewed internally so the relevant teams can assess where improvements are needed.
Kind Regards,
Dyann
Antwoord van Serversdirect
Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery was on time and that you appreciated the updates. If you're ever in need of more tech solutions, feel free to check out Laptops Direct for a great selection.
Take care!
Lee
great price and very quick delivery
8 december 2025
Antwoord van Serversdirect
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our prices great and that your order was delivered quickly.
If you're looking for more amazing deals and fast delivery, be sure to check out Laptops Direct for a wide range of laptops and tech products.
Take care!
Lee
Easy site to order from
Happy with the ordering process as we knew what spec of laptop we required however it asked me to select a delivery date and was aware that someone needed to be at home as it cannot be left in a 'safe place' I selected Monday as I knew I would be here all day, the Laptop got delivered on Saturday around 5minutes before we were going out so could of easily missed the delivery. No point selecting a delivery date if its not going to come on the selected date/time. Also DPD should have provided a PIN for me to quote this didnt happen either!!
24 november 2025
Antwoord van Serversdirect
Hello,
Thank you for sharing your feedback with us. We're glad to hear that you were satisfied with the ordering process and knew exactly what laptop specifications you needed. We understand your frustration with the delivery date selection and the unexpected early delivery. We apologize for any inconvenience caused by the timing of the delivery.
In the future, if you require a specific delivery date or time, you may want to consider exploring our other brands for a more tailored delivery experience.
We appreciate your comments and will use them to improve our services.
Best regards,
Helen
Took nearly 3 months to arrive
Took nearly 3 months to arrive. Laptop was in good working order when finally delivered.
27 oktober 2025
Antwoord van Serversdirect
Hi Andrew,
Thank you for your review.
Please accept my sincere apologies that it took almost three months for your laptop to arrive, as that’s far longer than expected and understandably frustrating. We're glad the laptop was in good working order once it finally reached you.
We review feedback like this internally to make sure the delay is noted by the teams involved.
Kind Regards,
Dyann
customer service offshore seens to be…
customer service offshore seens to be in customer prevention
2 november 2025
Antwoord van Serversdirect
Hi customer,
Thank you for your review.
We’re sorry to hear that your experience with our customer service did not meet your expectations. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback.
We review comments like this internally to help us improve our support for our customers.
Kind Regards,
Dyann
Great product
6 november 2025
Antwoord van Serversdirect
Thank you for the positive feedback on our product! We're thrilled to hear that you are satisfied with your purchase from Servers Direct. If you're ever in need of more great products, feel free to check out Appliances Direct for a wide range of appliances.
Take care!
Lee
Service Shoddy Award
Ordered 2 hard drives with standard delivery of @5-6 days. After a few days, I received an email saying my goods had been dispatched for delivery the next day and that I could track the order online. When I tried to track it there was no information so contacted Servers Direct regarding this. After numerous phone calls to their customer service (as they initially told me they couldn’t tell me anything about my delivery) they advised me their suppliers are out of stock and the supplier won’t get a delivery for three weeks!!
I asked him what would happen if I’d paid for next day delivery, and they admitted well you wouldn’t get it. I think this is a shoddy practice to sell goods stating in stock when they aren’t. I consequently phoned back to cancel and request a refund and was then told that before doing this, they had to contact their suppliers for a cancellation. I advised them that legally my contract was with them Servers Direct the retailer not their suppliers, and that they Servers Direct needed to refund me immediately, not in a few days time after hearing from their suppliers. After a rather long wait on the phone as the person had to go and check about this they agreed to do it. They also agreed to send me an email confirming this, but as yet two days later I have not received it.
When I check my account, it shows this order is still in progress and has not been cancelled, you need to sort this out and issue me with a refund.
Servers Direct you win a s SHODDY Award.
23 september 2025
Review zonder uitnodiging
Antwoord van Serversdirect
Hi Lucy,
Thank you for your review.
We’re sorry for the confusion and frustration caused by being told your hard drives were dispatched, only to later find out they were out of stock. We also regret the difficulties you faced with cancellation, refund delays, and lack of confirmation.
Please know we look over detailed reviews like this carefully and share them internally with the appropriate teams.
Kind Regards,
Dyann
Superb speed of service
Superb speed of service, and very communicative throughout from ordering to delivery. Delivered next day, as promised - thank you!
8 augustus 2025
Antwoord van Serversdirect
Hello,
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our service to be superb in terms of speed and communication. It's fantastic to know that your order was delivered promptly the next day as promised. We appreciate your feedback and look forward to serving you again soon.
Best regards,
Mark
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