Shake Shack Reviews 193

Great experience with the King’s Cross branch, there was a kind young lady named Kaoutar at the till was really friendly and smiling. She was happy answering my questions about the menu too!

5 stars to Polite staff at King’s Cross, thanks to Kishore, keep up the good work

Overprice snacks but foods are edible and above average

Really nice burgers, fires and the juices are huge and delicious. Only thing is they're a bit on the pricey side and you need to remember to grab napkins because they don't put any on your tray and you'll end up needing them when eating a messy burger!! Love the ordering system, it cuts a lot of time and you can sit an wait and keep an eye on the screen to see when it's nearly ready.

Shake Shack Gatwick was superb.
Sadaf was happy and very helpful.
Great service and food

Fantastic. Shake Shack in Burlington, MA, Nat is the best! Gluten-Free is great!

The worst burger , I have ever eaten. A greasy, soggy burger made from the cheapest mince, full of gristle, with no flavour or character whatsoever. The staff are very slow and the place is filthy. They look glum. I couldn't eat it and left it.
Don't go Camden branch

Order delivery. Used grub hub which really sucks. shack shack order bag wide open. Whole order compromised. they don’t seal the bag. if I didnt want a shake would never ORDER from them. food old and cold. this place is extremely poor on quality and sanitation. I AM NOTIFYING DEPT OF HEALTH FOR MASSACHUSETTS.
AFTER 30 YEARS IN HEALTHCARE THIS IS A CHAIN RESTAURANT THAT SHOULD BE SHUT DOWN. ESPECIALLY THIS LOCATION. STAY AWAY FROM THIS CHAIN.

Getting worse and worse. This tome was the last…

Overpriced. Undersized. Sub par taste.

We ate at the King's Cross branch... Nice customer service and shake were about the only good things. Nearly £40 for two burgers, one fries and one milkshake as we shared them to keep cost down. The fries were luke warm and very cardboard like. My veggie burger was hot but really not great at all. My mate had a cheese burger, he didn't enjoy it either. Took ages to come and there was rubbish piled up by the bins. Defo don't recommend and won't ever be coming back.

The chopmeat used in their burgers seems to be ground only 1 time resulting in pieces unable to chew. I know this because I was a butcher for 47 years and made at least 200 lbs of chopmeat every morning ground 3 times. 3rd time it went into package. Also over 6 bucks for fries! Shakes good but over priced. Verdict, they suck!

This was without doubt the worst burger I have ever eaten. £35 for two burgers, a portion of chips and a coke (shared!). The burger bun was so grease filled it was like a fat laden pancake surrounding two very greasy patties. I know it was kings Cross, but ridiculous price for disgusting food

I had a very upsetting experience at Shake Shack Camden Town on Sunday, 26 October at around 3:20 PM.
While helping my 5-year-old son in the accessible toilet (with permission, as my elderly mother cannot use stairs), a male employee entered without knocking, shouted at us, and told us to leave, even though my son was undressed and extremely frightened.

I was truly shocked that this could happen in London, and in a well-known family restaurant like Shake Shack. The manager apologized but refused to provide the employee’s name, which made it impossible to report the incident properly.

I later sent a formal complaint to Shake Shack UK’s customer feedback email but received no reply or acknowledgment at all, which was deeply disappointing.

This incident is a serious violation of human privacy. No one should ever enter a toilet while it is occupied, regardless of the reason.
Not every disability is visible, and I sincerely hope Shake Shack takes this matter seriously, reviews the CCTV footage, and provides proper staff training on respect, empathy, and customer care, especially when dealing with families, children, and the elderly.

I had a very upsetting experience at Shake Shack Camden Town on Sunday, 26 October at around 3:20 PM.
While helping my 5-year-old son in the accessible toilet (with permission, as my elderly mother cannot use stairs), a male employee entered without knocking, shouted at us, and told us to leave, even though my son was undressed and extremely frightened.

I was truly shocked that this could happen in London, and in a well-known family restaurant like Shake Shack. The manager apologized but refused to provide the employee’s name, which made it impossible to report the incident properly.

I later sent a formal complaint to Shake Shack UK’s customer feedback email but received no reply or acknowledgment at all, which was deeply disappointing.

This incident is a serious violation of human privacy. No one should ever enter a toilet while it is occupied, regardless of the reason.
Not every disability is visible, and I sincerely hope Shake Shack takes this matter seriously, reviews the CCTV footage, and provides proper staff training on respect, empathy, and customer care, especially when dealing with families, children, and the elderly.

Walked in to Shake shack in Victoria in London. Pictures looked amazing of the food...they look nothing like the pictures !!...Overall the food was shocking .. two burgers and chips with a shake and a floater..forty three quid 😡...the burgers were tiny.would defo never go back 😡😡

It wasn't worth waiting almost 30 minutes for one French fries and one hot dog. In the address 2100 SE 164th Ave Vancouver, WA

I walked into this shake shack at 1700 Broadway 53street attempting to purchase a side item along with a liberty team game promotion of a hamburger. My wife has season tickets. When I walked in it reminded me of the department of motor vehicles with all of the standing around with stress faces. Oddly enough there was no lines just people waiting for food. I walked up and showed the cashier my liberty email which stated a free hamburger with the purchase of an item and to show the email or ticket. The cashier asked for a ticket and I left. I wrote a review and shake shack responded and sent me a credit of 10 $ I redeemed it and still had to pay one dollar an 62cents. I went back about a month later and this time there were less people standing around but unfortunately the cashier had her back turned away from the customers. I waited for at least 3min when the same cashier from my previous encounter walked up and I once again showed her the email she again asked for the ticket. I left. I was informed by management that basically they reserved the right to ask for a ticket along with the email .

If Shake Shack wants their share price to go higher then they better start to figure out how their restaurants have become examples of terrible customer service. They’re losing people due to their inability to deliver quality food and good service.