Sheepham Saddles Reviews 

The customer service on this company is excellent as are the saddles. The saddles are accurately described with prompt despatch and easy to return if they do not fit. I can't recommend enough thank you Jo.

I sent my dressage saddle to Sheepham Saddles to be sold. I spoke to Jo who confirmed that she had received my saddle, this is back in Aug 22. I have heard nothing since and when I have tried to contact them I have been met with silence! Stay aware from this company!

Sheepham Saddles offers a mix of experiences. While their customer service can be outstanding, with quick shipping and helpful staff eager to assist even across different time zones, there are challenges with order cancellations and returns. A previous order required the use of PayPal Resolution for a refund, with unexpected fees. They provide knowledgeable support and careful packaging, especially for international orders, but the refund process could be smoother. Overall, a decent experience but with room for improvement in certain areas.

I've used Sheepham saddles before but this most recent time will be the last. Beware if you need to cancel an order or return an item, you will have a devil of a time getting a refund. I am having to use Paypal Resolution to process mine and despite having fully agreed to the £10 cancellation fee I now find that has doubled to £20.

Jo from Sheepham saddles is just the best. I needed a saddle but live in Kenya and she was so helpful and knowledgeable. She helped me find the perfect saddle and also changed the gullet in it before packaging it really carefully to be shipped out to me. The communication was fantastic and the saddle that arrived was better than I expected and in perfect condition! My mare loved her new saddle, thank you Jo! 10/10 would recommend to a friend!

Outstanding service! I ordered a saddle from the UK to NZ - ordered on the Friday, arrived on the Monday. Couldn't believe it! Awesome customer service, answering many questions back and forth, often out of hours (due to time difference) and really went to extra measures to help us find what we needed. Couldn't be happier! Thanks again.

I’ve given a 2 star rather than a 1 star to at least acknowledge that the ordering and initial delivery of the saddle were a smooth process. But sadly it went downhill from there. After trialling the saddle I needed to return it and raised the request online. I started to get concerned after a couple of days that I had heard nothing and was going beyond the terms of the 5 day trial, so contacted Sheepham. They apologized, advised they had an issue with their website and immediately arranged DPD collection. The driver who collected the item was rude, did not label the parcel (as is advised in the returns instructions) did not provide/refused to provide a receipt. I immediately raised these concerns with Sheepham. They have not responded and four days later I have had no acknowledgement that they’ve received the saddle back nor the refund. Now chasing the issue with my card issuer to pursue a refund through them. But on this basis I wouldn’t recommend this company for a saddle trial. Wish I’d stuck with saddle bank or saddles direct.
Update .. upon posting this review, Jo has contacted me directly to confirm safe receipt of the saddle and that my refund and a gesture of goodwill have been processed. Thank you Jo, I have lifted my review to 3 stars as a result

Fast Friendly Service - Great Price - Saddle Arrived In Fantastic Condition 🤩

Absolutely amazing customer service! The woman I spoke to was so lovely to talk to and deal with over the phone. Had a saddle on trial, which I loved, they let me have on it for a bit longer than expected due to my saddle fitter not being able to come within the timeframe, ended up being a great fit! So so happy with it! And would definitely be using again!!

Wonderful to deal with. Answered my queries promptly, shipped the saddle at a VERY reasonable price to the states ($95). The saddle arrived in less than a week of my ordering it, in excellent condition.

Speaking work Jo who was extremely knowledgeable, kind and friendly I wouldn’t look anywhere else other than her now. 10/10 x

Fantastic service from this company, highly recommend.

Great quick delivery! Thank you

Superfast next day delivery as promised, easy to use website. Saddle arrived beautifully packed with clear guidance on the trial service and how to pack for return. The Saddle was absolutely beautiful, very sadly too narrow for my horse.

Super helpful team. Saddle arrived quickly. Return is very simple. Will definitely use again.

Jo was very helpful and good communication, a pleasure to deal with

Efficient service, helpful on phone...

Great service