Sheridan Lifts Limited Reviews 

Good afternoon. I will also leave this review on Trustpilot but I would just like to give a massive thank you to Chris and Tom who attended the home today and fix the lift that has been out of service for 10 days now. They were consumate professionals and couldn't do enough to help. I would fully recommend using your company on the back of Chris and Tom looking after us today. Thank you both so much.

Another disgusting service from Sheridan Lifts.

I logged a breakdown of my thoughts floor lift with them at 10.15am. They are contracted by Manchester City Council to repair them and a 3 hour window to arrive at the property. I called a few more times throughout the day to ensure my fault had been logged. It had.

An engineer arrived at 3.15pm. He looked at the lift, said he didn't know what was wrong and called a colleague for some tech support. It was decided between the 2 of them that the job needed to be handed over to the out of hours engineers as there was a certain one working that night who definitely knew how to fix it. He then left.

I called again at 4.45pm and the office was closed so was put through to an out of hours service. They told me they had no knowledge of the job and needed to speak to the engineer. She called me back to say she engineer hadn't handed the job over as the engineer he thought was working wasn't on until Sunday.

No one had bothered to tell me about this and had left me with a broken lift so I had no way of getting upstairs in a wheelchair. This led to me having to stay in a hotel for the weekend because of them. This is NOT the first time this has happened neither but they just keep getting away with it.

They should be put out of business!!!

Absolutely shocking service
Paid the funds for a call out on the 4th sept ( I responded quickly to everything )
To find out the girl left early Friday never uploaded our new account on to the system so we could have a call out ( excuse is they are busy ) we all are !
Then multiple calls to get them to action a woman who I had already spoken to passed on a message and made out she knew nothing about any of it despite the fact I had spoken with her the day before

Then no one came to the call out
Email from the company saying can it be changed at 3.05pm I spoke to a man at 3.15pm and the engineer was going to come ( he never did ) a whole day wasted waiting in

I ask for a refund now on the 9th sept saying they can’t see any money in there account
I send a copy of he transaction to prove this was sent on the 4th

Just shocking service !
I should have realised the very first time I rang and spoke to a young girl who could not answer any questions. That should have been my clue to what service I was going to get

A reliable company with excellent organization, a responsive team, and a pleasure to work with. The elevator has an excellent final finish and quality appearance. The dedicated project team and highly efficient installation crew ensured smooth project execution throughout.
They adapted well to the various challenges encountered along the way and consistently proposed practical and effective solutions. It has been a real pleasure working with them, and I would not hesitate to collaborate with them again in the future.

Absolutely terrible experience from start to finish.

We paid over £14,000 plus VAT for a brand-new Pollock lift, yet it has been nothing but trouble almost from day one. The lift failed after just four weeks, and despite being a new installation, we were charged for repairs. It broke down again, they came out again, and we were charged again.

As a charity, these repeated call-out charges have been extremely frustrating and costly. What makes it worse is that the lift has now been out of service for four months, leaving us with an expensive piece of equipment that simply doesn't work.

The customer service has been equally disappointing. After speaking with one of the directors, Joe, who promised to help resolve the situation, I was hopeful that things would improve. Unfortunately, despite numerous messages and attempts to contact him, I have been completely ignored.

The lack of communication, accountability, empathy, and support has been shocking. When you spend this amount of money on a brand-new lift, you expect reliability and a company that stands behind its product. Sadly, that has not been our experience.

Based on our experience, I would not recommend this company. Think very carefully before choosing them.

I have been working with Sheridans for several years now and cannot thank the staff/company enough for the services we have received. People like Chris G&B, Kendall, Alex and John have made the communication easy and are always fast to act! Thank you

We received excellent service from Sheridans Lifts. Their team went above and beyond to assist us at short notice and successfully returned our lift to full operation after another company was unable to resolve the issue. The level of service and communication throughout was outstanding. Thank you very much—we highly recommend them.

I was on the motorway and I was getting tailgated by the van with the registration MT23LFN and he proceeded to call me a w*nker and threw very inappropriate hand gestures at me. He then did it again infront of me to multiple other cars. He’s driving very erratically in an out of traffic. Very dangerous. And speeding over 90mph. This should not be tolerated at any company and very immature behaviour. As I can see from these previous reviews you don’t care about your customers and are quite frankly a pile of crap.

I had an engineer came out today to fix my lift the lift is new but we’ve been having a lot of problems with it but they finally found the root cause of the problem my door was not closing properly so they have finally fixed it mean in the lift is back in action I would like to say a big thank you to Graham he came out today and he was here for well over 4 1/2 hours to fix the lift I am happy it’s now back in action but I just touchwood that it does not break down again because I cannot walk up a flight of stairs without getting out of breath I have heart Problems so it is vital that I have a lift that I can rely onSo I just hope it doesn’t break down again

Dealing with this company has been an awful experience. There have been several instances where the information provided their team has been inconsistent or inaccurate, which has created significant disruption to our operations and resulted in a considerable amount of avoidable administrative work on our end. They send statements saying that an engineer has visited and charge when no one has turned up. Our lift was constantly broke down and they never managed to locate the issue and till charged us. we have moved to another company. dont touch these with a barge pole. We expect a much higher standard of professionalism and communication from a service provider.

Dealing with this company has been an awful experience. Their low levels of professionalism and integrity consume time and money. Our confidence dissolved to the point we avoided them doing work already paid for. I had the opportunity to hear the experience of another far larger customer, it was no different. I think the best value I can provide in writing this review is to advise any prospective customer: Do thorough due diligence. Do your best to find customers, industry experts and engineers and seek their opinion.

The lift installed by Sheridan Lifts at Libertas House is barely two years old, yet it has broken down multiple times, causing major inconvenience and raising serious concerns about its durability, efficiency, and reliability.

In October 2024, the lift was completely out of service for almost a month because the emergency speaker—used to communicate with an operator in case someone gets trapped—stopped working. As a result, the lift had to be blocked as it was not compliant with health & safety regulations. While I understand that engineers couldn’t attend due to a payment issue with our management company, the fact that such a critical component failed so soon is deeply concerning.

Then, in December, the lift light stopped working, followed by a complete breakdown on December 30th. It remained out of service until January 17, 2025. When engineers finally arrived, they took just 15 minutes to fix it—raising the question of why a supposedly modern lift is so prone to failure. More recently, on January 30th, the ground floor call button stopped working, and as of today, it’s still not fixed.

These constant breakdowns give me zero confidence in the quality of Sheridan Lifts’ products. Beyond the inconvenience, there’s also a very real fear of being trapped inside due to how frequently issues occur. No lift that is this new should have so many recurring problems. If you’re considering a lift installation, I’d strongly recommend looking elsewhere for a more reliable and durable solution.

The first review for this suspect company.
Lack of a satisfactory and competent service.
Poor paperwork for one service report which referred to another contract/lift and too much tick boxing.
Inability to quote for rectification of minor defects in operation of the lift.
Did not perform the full service schedules as laid out in the contract.
They are trying to get out of this situation which is now likely to end in court as they cannot accept their undoubted weaknesses and misrepresentation.