Booked Sherwood Castle Retreat via…
Booked Sherwood Castle Retreat via WOWCHER, never again. The cabins are situated in a lovely forest setting, our cabin is described as Superior 3 bed Pet, we do not have a pet and never requested a pet cabin, so on opening the door you are met by the musty smell of Dog. The carpet is dirty and needs to be replaced. The cabin is gloomy and needs updating.
The accommodation is for six people, yet the refrigerator provided is ridiculously small, so a lot of the food we brought could not be refrigerated. Insufficient cupboard space to store food. No tea towels, washing up sponges or dishwasher tablets, so bring your own. They do however provide a large bottle of washing up liquid.
TV is analog, constant interruption, poor reception, ended up switching it off.
The instruction manual contained no information on how to work the cooker. we were successful in incinerating the pizza’s.
Even after reading the simple instructions on how to operate the central heating it did not work . So you can imagine a cold cabin, wet towels after using the shower and hot tub and no heat to dry them!!!!
The beds were comfortable, however, the master bedroom bed only appears to be a small double, and too small for two people to share. There is a mounted TV in the room, not connected.
There is only one bathroom, no shelving to place hygiene products . No lock on the bathroom door.
The best thing about this cabin was the hot tub, Very clean, extremely hot .
The owners of this development need to address the comments, concerns and complaints made and invest and turn this development around. Customers expect value for money and what your promotional material describes. I will stick with Hoseasons.
