Shopdirect Reviews 

I recently discovered that I had been a victim of identity fraud, with someone successfully opening a £3,500 credit account in my name with Shop Direct and attempting to make a purchase.

I contacted several credit providers after discovering fraudulent applications and searches on my credit reports, and the difference in how Shop Direct handled it was remarkable.

I was able to speak to a real person on the phone immediately, who took the issue seriously and clearly explained what had happened. They confirmed that they had already identified the account as suspicious and prevented the attempted purchase from going through. They then closed the fraudulent account, explained that they would contact the credit reference agencies to have the fraudulent information removed from my record, and clearly talked me through what would happen next.

Most impressively, they also arranged Cifas Protective Registration for me, which means additional identity checks should now be carried out if someone attempts to apply for credit in my name again. They normally charge £30 for this protection, but Shop Direct covered the cost themselves as part of their response to someone being defrauded through their service.

This was in stark contrast to the three credit card companies I also had to contact, where I was unable to speak directly to anyone who could immediately deal with the fraud and have instead had to wait for investigations or communicate by email.

Obviously I would rather none of this had happened, but identity fraud is an incredibly stressful thing to discover and Shop Direct made their part of resolving it remarkably straightforward. Their fraud team could not have handled my call better.

Dreadful company to deal with. Ordered a fan through Tesco Marketplace which never arrived. After much tooing and froing I got through to ShopDirect who were very rude and unhelpful telling me to just wait until the end of the week. When I told them I was going away at the end of the week they told me to contact Tesco for a refund. I told them I couldn't as it was marked as dispatched through DX. She said she would contact Tesco to start the process but in the end I contacted Tesco who were fantastic and arranged for the refund. Don't waste your time.

If I could have given 0 stars I would. Be aware that this company supplied through Tesco Marketplace. Appliance arrived dented, they refused to replace or reduce value. Customer service terrible. Avoid, avoid, avoid!!!!

Avoid avoid!! Can't believe Amazon use them, Will not refund faulty items and worst customer service I've ever experienced, how they are still in business is beyond me!

Ordered an air cooling unit through Amazon. Kept getting contradictory messages as to when delivery date would be. Two weeks in package still not here. Their couriers – DX – also provided terrible service, telling me that the package was in their depot and that 'there might be an issue with it' but refusing to say anything more. DO NOT USE EITHER COMPANY – and I am appalled that Amazon allow them on their platform – seriously damaging to Amazon's otherwise great brand/ service. APPALLING!!!

Absolutely disgraceful experience.
This is the 2nd time I have dealt with this "company" this time with a different disguise, ie: trading name.
I discovered them through Tesco Marketplace (Tesco please don't deal with these people you are surely better than this?) posing as Lancaster Holdings.
After a bit of digging found their email address, oh dear Go Shop Direct.....knew it was going to be bad.
Of course they didn't ship on time, of course they blamed their courier who hadn't even received the goods from them, of course it's been an awful experience.
Everyone do your homework and just don't go there!!!!!
As it stands I involved my bank and told GSD I was claiming my money back under the 1974 Consumer Credit Act.
Suddenly it's supposedly arriving tomorrow! Well we'll see.......

I purchased a Zippi Sweeper Pro and received it within the week. It is an exceptional product and I highly recommend it along with the exceptional customer service I received from staff.

Some body used my name and address and ordered television.i got message in my phone. Suddenly I cancelled that order. Bu I sign up in very account there shown purchase and return .They didn't get bank details. Now 10.55 pound shown credit pending history ,that means missed payments . I don't know how to resolve this. Then at last I paid this amount . But still in my Experian credit history. Every month 10.55 shown on very website.

I got a 65 ch TV 2018 it was not working they took it back shit bags have put a default on my account

Ordered a freezer. Arrived damaged. Replaced was also damaged. They said they wud refund £30. After I unboxed it they said they cudnt refund. Had to get intouch with Tesco marketplace to get my refund. An absolute joke of a company. Never again

Ordered a heated clothes dryer via Debenhams on 1st September and still haven’t received it. Even Debenhams don’t know what has happened or where my order is. The shipping company hasn’t received it yet and I paid for express delivery which meant it was supposed to take 2 days, 16 days later and it’s in the wind. Now I’m supposed to wait for this company to ship a replacement. I wish I never heard of this company and if I’d have known that the product wasn’t from Debenhams but a company with a bad reputation I would never have ordered

Ordered a fridge that was to small, company happily let me return it, and theRefund was quick. They were quick in responding to my messages. I ordered another one, the wrong item was sent however it was quickly resolved and my order didn't take long to arrive.

Ordered a fixed bracelet watch which did not fit and returned. Apparently it was never received and 21 years later I am being pursued for the debt I have repeatedly settled. Half of my life has been spent being chased by all because I was naïve not to ask for a proof of postage.
Do you think 21 years of credit report impacts is proportional to £118.46.

wendy asked me to stop being rude, you guys need training, i am customer and deserve to be calmed down after receiving disgusting poor service, don’t even have time to type out the situation, all you should know is they are scammers and rude.

Same experience as other buyers, these crooks + their sham website should be criminalized & shut down.

Ordered a 'Lumilux' infrared light product and also received a fake contraband product, with fake promises of 'refund' from 'ukshopperdirect'.

Very corrupt company. Avoid them at all costs if you do need high interest credit for any reason i wouldnt recomend these crooks. Credit account set up by someone else. When I called to query it they told me it's quite possibly someone I know after we rattled of a few names of possible people it could've been they confirmed the last person I mentioned so they basically knew it wasn't me that set it up. Then told me there's nothing they can do because I know the name of the person that set it up and the account continues. You would expect far better fraud assistance from a company owned by barclays.

A fabulous service especially from the after sales team,Anna in particular, they could not be more helpful,as well as being friendly and professional.
Unfortunately the product arrived damaged clearly not the fault of Shopdirect it appeared to have been damaged in transit. The returns process despite it being a large electrical item was so easy.

NEVER BUY FROM THESE, IT IS FRAUD.
I WILL DO MY BEST AND GO TO LAYWER TO HAVE THEM CLOSED.

Absolute corrupt.

They lie and refuse to refund a bad conditioned item. It is their lie against your truth.

Mobile phones seem to be refurbished. Sealed are loose. They then refuse to make a refund of the phone in unsuitable condition.

Massive interest rate of 44.9%, another indications of how they might be ripping off their customers.

Would not be dealing with them again.

Elham G

Awful company, lies about delivery and lead you on a merry dance just to get a refund for faulty goods! Do not use.