Silverlake Automotive Recycling Reviews 

Poor poor treatment of their staff.
Even sacking staff for no valid reason! It’s a shambles, totally disgusting.
Do not get involved with this poor excuse of a garage

Excellent service ordered a bonnet on Thursday afternoon arrived Monday morning and good quality part delivery driver very helpful

Staff are friendly. alway willing to help with any questions,my favourite scrapyard been going to these for years, helped me finding part for my car and my best mate mini as they always have a lot in, went down Friday (16th for a bit for Mercedes, got one of the 3 three j needed to hardly see my style Mercedes in the scrapyard.would highly recommend these to anyone, I’ve had a few friends at work where a decent scrapyard and I always say look up silverlake. And the pick price list untouched can check the prices before you go down

Having been let down by another scrap company who didn’t turn up I was very impressed with Silverlake who took the car away when they said and the money (twice the amount the other company had offered) was in my account the next day.

Warning to buyers – deceptive listings and hidden faults.
I purchased a vehicle from Silverlake that was clearly listed as "missing key." I bid genuinely and invested significant time and money into programming a new key. However, after getting the key sorted, we discovered the real issue: a snapped timing chain — a major internal engine failure.

It became very clear that the "missing key" label was used to cover up a much more serious and expensive mechanical problem. This is not just misleading — it feels intentionally deceptive.

I strongly advise others to be extremely cautious when dealing with this seller. Based on my experience, their listings do not reflect the true condition of the vehicles, and you may end up paying the price for their lack of transparency.

I bought a tyre from them all in price fitted but the wheel lock nut was rusted on they tried everything they could the fitters were excellent.

I purchased a car from their auction, but when I received it, the steering airbag was missing. In the photos clearly had a steering airbag. The vehicles are not “sold as seen” since parts may be removed before you receive it.

I reached out to them about the issue and was told to email someone else, but I never received a response.

Would not recommend.

Won a vehicle , I paid 3500£ , when they bring the vehicle out ,the vehicle have a lot of damage that wasn t listed , steering wasn t working , vehicle doesn t start ,they take it inside start it ,when they bring it back after 2 min car stopped again , (vehicle was listed start and drive ) , I told them I don t want it ,they become being so rude , they deduct 500£ from my money and they don t gave me any receipt for the auction fees! It s a waste of time and money ! After 1 h ,when I left ,they list the car again without the other problems that the car had , and I asked my dad to phone them up and ask what was wrong with the car and they simply said “nobody pays for it ‘ avoid them !

Unprofessional, Unreliable vehicle collection service. Recommend avoiding using Silverlake unless you want to waste 11 hours waiting in for a collection.

Silverlake require improving their customer service skills. - No phone call, text or email on the day to inform that they won’t be coming. How rude & dis courteous is that for a business to have not have the decency for some form of communication.

Received the pick up text a week ago and spoke to an advisor.

Best of going to an independent breakers yard if you require a car collection. At least locally they are grateful for the business.

This company are great to deal with. The whole experience of selling your car to them is easy. You get a quote online, book a slot to have your car collected, and they will turn up when they say they will. As for getting paid, you have to email them some ID and your bank details, and the money is in your bank within 48hrs. I would definitely recommend Silverlake.

I scraped my car, the driver who came and collect the car was very polite and courteous. I was not 100% sure about which part of the log book to give, he explained which bit, made sure I knew how to register the car to the company. I would use them again. The people on the phone was also very polite and told me what to do and what paperwork I would need to give the driver

My next door neighbor had used Silverlake just a week before me and thought i would try them out after failed attempts to scrap my car wit other companies who would just ignore me. Silverlake have been fantastic with their service. i simply put my car in for a quote, they rang me to book a slot and it was all very easy to change details over and they just picked up without me having to wait all day. On the day of pick up they picked up very early in the morning with no problems. I will 100% be going to them if i ever need help with scrapping my car.

I needed a part for my Golf that was just impossible to find anywhere, I visited Silverlake today and within 5 minutes was driving home with the correct part which I fitted when I got home, fantastic place, and lovely people to deal with, would recommend to anyone.

Wrong part delivered even tho I checked & gave reg no

Could not give a collection date & said need a signature for collection
Impossible if you work

Avoid this dealer , quick enough to take your money !

I ordered a rear light cluster for over £300 that came with 12 months warranty, its not working now and is only a few months old. Contacted them and they told me I had to buy a new part and they would accept a return on the other one then issue a refund. Something not quite right there, why not just send the replacement?? Dodgy company with fake policies. Beware!

My daughter came in to collect a new wheel and get some tyres fitted. As she's quite young she was a bit scared to go on her own but she said everyone was very nice and helpful and she felt very comfortable while she was there. Thanks for helping her!

Delivery date not accurate! The item was supposed to arrive in 3 days after the purchase but took them 4 days to dispatch it! Useless customer service! Don’t waste your time!

What a con !!!! I was trying to help my friend scrap her car & these people are only interested in “ helping insurance cars !!! They advertise to help for everywhere to help & scrap your car & pick it up if it’s not drive able …. Different story really bad n the phone & not helpful either !

I am not one for leaving reviews but credit where credit is due.... I scrapped my car with Silverlake who not only offered £100 or so more than others they were also really local. Really quick and easy to do. Hours later (about 1750 on a Friday!)I was missing some keys which I suspected had slipped under the seat. Paul the site manager couldn't have been more helpful - he checked there and then but the car was inaccessible and took my details and promised to call back Saturday morning which is exactly what he did, there was even an offer to post them. Top service, thanks!

If they would have been honest with me I would not be leaving this negative review.
I rang them up about a salvage vehicle, asked what damage there was, she replied, just a broken drivers side window and a rub on the drivers side door mirror, I rang up to enquire as I live in Cornwall and said to her I want to make sure it's worth the journey, almost 400 miles round trip. The vehicle was ending on the auction website at 12.45pm today 16th February 2024, up I go with the car trailer, arrived at 10 am, got the keys off a lady and she pointed the way, well where do I start, looks like they've stated stripping the thing, almost every bit of plastic trim has been torn off and snapped, and thrown in the boot, the carpet had been slashed with a sharp knife, ruined, door rubbers ripped off, all the trim etc in the boot area was hanging there also broken, the underside was damaged by the forklift, door trim on the outside detached from door, front foot well signs of rodent living in there , chewed up plastic etc.

The vehicle being a range rover 2016 model is not a cheap vehicle to get the parts for, I just could not believe it.

Who ever won the auction is surely going to be very upset.
So the moral of this review is : Dont take their word for it , I'm glad I didn't bid for it, always go and view it first,