Purchased 2 headlight units , the description said they was self leveling which is what I needed . Turnt out they wasn't as described so I purchased some from elsewhere , I asked for a return and was... Toon meer
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Bought a car via their on line auction. Read all the t&Cs and fees etc. Car specifically marked as no vat and with a fixed price fee as local authority sale. Yes, you guessed it, vat on yet more fees,... Toon meer
So impressed. My son needed two car doors, we did a Google search and found Silverlake. Matt was very honest, they had the right doors but they had some marks which he told me about and quickly sent o... Toon meer
Very happy with my purchase, a missing parcel shelf from a car I've just bought. Prompt delivery and extra marks to the delivery driver who let me quickly check that it fitted when he arrived.
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We buy any vehicle. So if you are scrapping your car, get an instant online quote. We offer car parts from our car breakers. We sell salvage cars and carry out twice weekly salvage car auctions. Car tyre and part worn tyre specialists.
Contactgegevens
Botley Road, SO32 2HL, Southampton, Verenigd Koninkrijk
- www.silverlake.co.uk
3,0
Gemiddeld
109 reviews
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Painful non delivery
Took my money and got a mail saying part had shipped. When nothing arrived I rang them and they said they’d check status. Nothing happened so rang again. They said they’d been a mistake and they didn’t have the part. Gave them my refund details. Refund didn’t happen. Chased again. Unimpressed.
18 januari 2021
Review zonder uitnodiging
Antwoord van Silverlake Automotive Recycling
Hi Owen.
Thank you for giving us your feedback. We are sorry you have experienced difficulties dealing with us and that you haven't had the level of service we hope to give our customers. We'd like to look into this for you but need your full name to find the details, along with your address. We look forward to hearing back from you. Best wishes. The Silverlake Team
What a joke paid for Ford mondeo 2016…
What a joke paid for Ford mondeo 2016 track rod, get a call 45min later part was sold from before. Train your staff to be organised an polite. Website everything else looks tiptop
15 december 2020
Review zonder uitnodiging
Antwoord van Silverlake Automotive Recycling
Hi Monjur. Thank you for your review. We appreciate all the feedback we get, good or bad. On speaking with the team, It looks like an associated component of the part we sold you had already been sold and although we realised this issue quickly, informing you of the problem, we appreciate this caused you incovenience and for that we are sorry. We hope you will recognise this as a genuine mistake and therefore continue to use our services. Best wishes. The Silverlake Team
Order a part which was the wrong one
Order a part which was the wrong one, have tried to contact them numerous occasions with regards to returning the part but no response at all. Defo will not use them again which is a shame because the part was prompt in delivery and well package
28 november 2020
Review zonder uitnodiging
Antwoord van Silverlake Automotive Recycling
Hi Cole 36. Thank you for leaving us your review. We are sorry you have had difficulties returning a part to us. We are keen to make this right for you. Please contact feedback@silverlake.co.uk with your order details along with contact numbers and we will get straight back in touch and sort this out for you. Best wishes. The Silverlake Team
Last week I bid for a kia ceed 2011 and…
Last week I bid for a kia ceed 2011 and I won the auction. The description of the car was saying that the car starts and drives and there are no problems with the car. I checked the car on internet and nothing appeared to be wrong with the car(i checked the car before i bid)
Last night on 21st of September I received the car and firstly the car had damaged bumper ( in the photos of the car the bumper was absolutely fine) and the car did not start, I had to give electricity to the car with cables in order to start the car. After the car was running I noticed a lot, a lot of smoke coming out of the exhaust and a very noise engine. I contacted the seller which is Motor Body Services(Salford) ltd and the manager told me that it is not his problem. The email seemed rude and the guy did not care at all that he sold me a faulty car that could put me in danger on the road and he sold me a completely different product than it was on the website in terms of damages and engine problems.
I have all the proofs against them and I hope you guys think twice before you bid on this site, because the sellers hide many details of the cars and they give descriptions about the cars to make people think that the cars are completely fine and with no problems, even though is not like this.
Do not use this site if you do not want to waste your money on cars that are not functional.
22 september 2020
Review zonder uitnodiging
Antwoord van Silverlake Automotive Recycling
Thank you for taking the time to leave us a review here at Silverlake. I’m sorry to hear of your issue with Motor Body Services, we’ve dealt with them many times in the past and have only had positive experiences. I’m afraid we can only suggest calling them to explain the situation, hopefully they will resolve your issue in a timely manner. Best wishes. The Silverlake Auction Team
Phoned up to get a wing mirror told me…
Phoned up to get a wing mirror told me they had mine there sold it to me and told me delivery will be on Monday it didn't arrive until Tuesday and n was wrong one
I rang back up the man was less than polite Carlos and then Malcolm tried to just palm me off trying to just get back mirror and give refund which will take five days and me taking a day off for all of this means nothing to them
Customer service from start to finish was diabolical there was no apology no nothing would advise never to go here if you don t want to waste your time
8 juli 2020
Review zonder uitnodiging
Antwoord van Silverlake Automotive Recycling
Thank you for providing us with your feedback. We are sorry the wing mirror that was sent did not fit the colour criteria you asked for. I am pleased to note you have been reimbursed promptly and having listened back through the calls am satisfied that we did apologise to you on a number of occasions for what was a genuine mistake on our part. Best wishes. The Silverlake Team.
Not good post Lockdown.
Not good post Lockdown.
The charges have gone through the roof. Minimum charge of £2 for anything plus "Environmental" charge of £1 plus a valuation of the part I wanted of £2.
£5 for a tiny piece of plastic trim. Even some of the guys behind the counter were shaking heads in disbelief at how much the computer was trying to charge.
They will lose a lot of loyal customers with this new way. The guys behind the counter were telling me people were leaving parts on the sales desk after being told how much and walking away. I did too.
29 juni 2020
Review zonder uitnodiging
Antwoord van Silverlake Automotive Recycling
Hi there. Thank you for providing us with your feedback. We are sorry to read your disatisfaction regarding the additional charges. In order to offset the increased charges applied to the business, we have introduced additional surcharges instead of increasing the cost of the parts themselves. That said, I have passed your comments on to the MD for consideration. With very best wishes. The Silverlake Team
This company is superbly efficient
This company is superbly efficient, friendly and honest. They were recommended to us by the garage from whom we bought a new car and they were immediately responsive and helpful. Within 24 hours our old car was driven away, all paperwork completed and a cheque for a very fair price left with us.
28 april 2019
Review zonder uitnodiging
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