I saw a car that I wanted to buy in the Newport branch, I asked the Cardiff branch for advice. I had taken out an extended warranty on mine which had 10 months left to run, they had also given me a... Toon meer
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I found the salesman and salesmanager good but we had to ask about payment options, information was not forthcoming. The salesman did take into consideration our requests and act on them, the staff w... Toon meer
Bedrijf heeft geantwoord
Great service above and beyond. All required do e efficiently. Honest salesman with no multiple exteas added to order that wetent asked for.
Dealership and salesman went above and beyond to secure a sale. They took care of my journey from Aberdeen to the Newport dealership with pickup from airport and to the dealership in the morning. An... Toon meer
Bedrijfsgegevens
Over Sinclair Group - Sinclair Land Rover Newport
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Longditch Road, NP19, Newport, Wales, Verenigd Koninkrijk
- 01633 271888
4,8
Uitstekend
73 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Outstanding Customer Service…
Outstanding customer service from Sinclair and in particular Sean Denning. Very knowledgeable and very helpful. I just cant fault the service provided by this company, and they actually answer the phone very quickly. In comparison to some other LRJ dealers this company is exceptional
1 oktober 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Kevin, thank you for your wonderful feedback. We’re delighted to hear that Sean’s knowledge and support stood out and that you’ve been impressed with the service from our team as a whole. Your comments about the difference in experience mean a great deal - we’ll be sure to share them with Sean and the wider team. We truly value your recommendation and look forward to welcoming you again.
Best wishes,
Sinclair Land Rover Newport
As I had to wait for my service today…
As I had to wait for my service today Rhian mayne made me feel welcome with her professional and personal service. Explained that it might take some time to complete the service and had I had to weight explained the snacks and refreshments was free and available which made my wait seem like I was having a nice coffee shop with the luxury of looking and smelling new luxury brand cars thank you Rhian
1 oktober 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Jason, thank you for sharing your experience. We’re so pleased to hear that Rhian made you feel welcome and well looked after during your service visit. It’s great to know her professionalism and personal touch turned your wait into such a positive experience. We’ll be sure to share your kind words with her, and we look forward to welcoming you again.
Best wishes,
Sinclair Land Rover Newport
Evoque warranty.
Rang Land Rover Newport regarding my Evoque warranty, spoke to Rhian, always so polite and professional. Thank you.
30 september 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Gwyn, thank you for your feedback. We’re delighted to hear that Rhian’s polite and professional support made such a positive impression. We’ll be sure to pass on your thanks to her, and we look forward to assisting you again in the future.
Best wishes,
Sinclair Land Rover Newport
Have used Land Rover Newport (now part…
Have used Land Rover Newport (now part Sinclair) for 20 years for both purchasing and servicing my RR vehicles. Special shout out to Sean Denning on the service desk for excellent customer services and ensuring that my RR's fault was finally identified and rectified. Sean's knowledge and enthusiasm for the Land Rover brand is a credit to his employers.
22 september 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Mario, thank you for your loyalty over the past 20 years – that really means a lot to us. We’re so pleased to hear that Sean was able to get to the bottom of your Range Rover’s fault and ensure everything was resolved. His knowledge, enthusiasm, and commitment to client care are indeed a real asset, and we’ll make sure your kind words are shared with him. We truly appreciate your continued trust in Sinclair Land Rover Newport and look forward to supporting you for many more years to come.
Best wishes,
Sinclair Land Rover Newport
Always efficient and friendly service.
Always efficient and friendly service.
29 september 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Alan, thank you for your kind words. We’re delighted to hear you’ve consistently experienced efficient and friendly service with us, and we truly appreciate your feedback. We look forward to welcoming you again soon.
Best wishes,
Sinclair Land Rover Newport
Thank You Sinclair
Today, I took my vehicle to Sinclair Newport for a recall and vehicle health check, and once again, I received first-class service. Rhian from the Service Team looked after me, arranging my booking for the dates I preferred. The team also provided a detailed video review of my vehicle and even carried out a wash and hoover, which was a wonderful touch. A big thank you to Rhian and the whole team for delivering such excellent service.
25 september 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Jeffrey, thank you for sharing your wonderful feedback. We’re so pleased to hear that your experience at Sinclair Land Rover Newport was once again first class. It’s great to know Rhian was able to accommodate your preferred booking dates and that the team’s video review and complimentary wash and hoover added to the experience. We’ll be sure to pass on your kind words to Rhian and the rest of the team – they’ll be delighted. We really appreciate your loyalty and look forward to welcoming you again in the future.
Best wishes,
Sinclair Land Rover Newport
Well informed and polite as always
Well informed and polite as always.
Great service!
25 september 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Michael, thank you for your kind feedback. We’re delighted to hear you found the service well-informed and polite as always. We really appreciate your support and look forward to seeing you again.
Best wishes,
Sinclair Land Rover Newport
My car went into Sinclair Newport Land…
My car went into Sinclair Newport Land Rover for a replacement diesel filter , and Nox sensor
Unfortunately this was the Tuesday the cyber attack happened
Sean Denning kept me informed at all times
I was away on holiday for 2 weeks the following day so my car was then booked in for the Monday I returned
There were no courtesy cars available so I left the car on the Monday
A further issue meant my car had to remain at Sinclare
Overnight
Sean contacted me to explain and managed to arrange a small run around car for me while the works were completed
Give the circumstances around computers and accessing parts I would thank Sean for his communication and arranging a vehicle for me at short notice
Many Thanks
Mike Winters
24 september 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Mike, thank you for taking the time to share your experience. We’re sorry for the inconvenience caused during your visit, especially with the challenges surrounding the JLR cyber attack, but we’re delighted to hear that Sean kept you fully informed and was able to arrange a vehicle for you at short notice. Your kind words about his communication and support mean a great deal, and we’ll be sure to pass on your thanks to him. We truly appreciate your patience and understanding during this time and look forward to welcoming you back under smoother circumstances in the future.
Best wishes,
Sinclair Land Rover Newport
Fantastic service and friendly staff
Brought my car in again for its annual service, both Rhian and Sean on the service desk are easy to deal with and very professional. Lovely cup of coffee while waiting for the work to be done
24 september 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi James, thank you for your review. We’re so pleased to hear that Rhian and Sean made your service visit smooth and professional, and that you were able to enjoy a coffee while you waited. We’ll be sure to share your feedback with the team, and we look forward to welcoming you back again next year.
Best wishes,
Sinclair Land Rover Newport
First class service
11 september 2025
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Mark, thank you for your kind feedback - we’re delighted to hear you received first-class service. We really appreciate your comments and look forward to welcoming you again in the future!
Best wishes,
Sinclair Land Rover Newport
Friendly and helpful service and…
Friendly and helpful service and advice. Generally easy to deal with. Did exactly what they said they would. I have to say I’ve had some bad experiences with other dealers, and this was a refreshing change.
31 augustus 2025
Antwoord van Sinclair Group - Sinclair Land Rover Newport
Hi Phillip, thank you for your kind feedback! We’re delighted to hear you found our team friendly, helpful, and true to their word. It’s especially rewarding to know we provided a refreshing change compared to your past experiences, and we look forward to welcoming you again.
Best wishes,
Sinclair Land Rover Newport
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