Charles was knowledgeable, friendly and very clear going through the finance options, When I picked up my car, her went through everything and set up the Škoda app for me. I left the garage feeling v... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The staff really made buying a new car so nice and freindly ,not pushing you or any pressure.Charles our salesperson was exellent ,a credit to Sinclair Group .
The salesperson was extremely helpful. He gave us an approximate date for delivery of the new car but it arrived earlier than anticipated which I was really pleased about. We arranged a time for hand... Toon meer
Bedrijf heeft geantwoord
As per usual, Mr Martin Brown performed first class service in completing an excellent handover, of my nearly new Skoda Enyaq. He completed a GAP and AutoProtect policies, and cancelled the current... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - Sinclair Skoda Swansea
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Gorseinon Road, SA4, Penllergaer, Wales, Verenigd Koninkrijk
- 01792 621710
4,8
Uitstekend
233 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Very fast purchase and finance
We visited the Swansea dealership on the Friday after an accident while on holiday. They sold me a nearly-new car on a PCP and had everything done ready for me to drive it home to Middlesbrough on the Monday. Excellent service. The car had even been valeted. Thank you very much indeed to Sinclairs of Swansea and especially to Joe Kelly.
20 augustus 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Jill,
Thank you for your 5-star review and wonderful comments regarding your recent purchase at Sinclair Škoda in Swansea.
We’re delighted to read that Joe and the team at our Swansea dealership were able to assist you so quickly and get you back on the road after your accident. It’s wonderful to know that everything was prepared to the highest standard and we will be sure to pass on your kind words to Joe so he can be recognised for his fantastic work.
We appreciate your review and wish you many happy miles in your new Škoda.
Kind regards,
Sinclair Group
Sinclair Skoda Swansea .
Sinclair Skoda Swansea .
Ryan Smith and Charles Philips have been very supportive, knowledgeable and explained everything I wanted and needed to know. I felt very comfortable and relaxed no pressure and a very professional.I'm looking forward to collecting the car and building a relationship with the dealership.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Nigel,
Thank you for your 5-star review regarding your recent purchase here at Sinclair Škoda in Swansea.
We're delighted to read how both Ryan and Charles provided an excellent customer service to you that was professional, informative and pressure-free, guiding you throughout the process to help you pick the perfect Škoda car for you!
We appreciate your kind words and are also very much looking forward to the handover of your new Škoda.
Thank you for taking the time to leave this review, we look forward to seeing you soon!
Kind regards,
Sinclair Group
Good to deal with
Salesman good to deal with professional and polite.only downside had to wait longer than we were told
24 augustus 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Brian,
Thank you for your 5-star review in regards to your recent purchase made here at Sinclair Škoda Swansea.
We're delighted to read you found our Sales team to offer a professional and polite service throughout the buying process, although we do apologise you had to wait longer for your vehicle than expected. Occasionally delays occur due to factors outside of our control, however where delays are unavoidable our team to do reach out to ensure our customers are kept informed at every stage. We appreciate your patience, feedback and will share your comments with management to identify areas for improvement.
We wish you many happy years in your new Škoda car and look forward to seeing you back at our Swansea dealership again in the future.
Kind regards,
Sinclair Group
Excellent sales/customer service.deal…
Excellent sales/customer service.deal offered was as advertised if not slightly better.
Only issue was difficulty in completing online information.imagine particularly older customers may have issues.completion of documentation in-store as an option might be a good idea.
17 augustus 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Douglas,
Thank you so much for your 5-star score and comments regarding your recent purchase at Sinclair Škoda Swansea. We're so pleased to read you enjoyed not only an excellent customer service from our team but also an excellent purchase deal.
We do appreciate your feedback in regards to the digital stages of your purchase and take your comments on board. Although our team are always on hand to offer assistance when customers are required to complete online forms, we do recognise some may prefer to do this in-person at the dealership instead. We'll be sure to pass your feedback onto the team as we look to continually improve our customer experience.
We wish you many happy years in your new Škoda car and thank you once again for your review. We look forward to welcoming you back to our Swansea dealership again in the future!
Kind regards,
Sinclair Group
New Skoda Octavia purchase
Excellent experience from initial enquiry to handover.
All paperwork handled remotely (I live 160 miles from the dealership).
Thanks to Charles Phillips for his helpfulness and efficiency.
9 augustus 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Mr Denson
Thank you for your 5-star score and comments regarding your recent purchase at Sinclair Škoda Swansea.
We're so pleased to read how you found your car search and purchase experience with us to be excellent throughout. We'll also be sure to pass your kind comments on to Charles so he can be recognised for making such a great impression by providing a helpful and efficient service to you.
We wish you many happy years in your new Škoda car and would be delighted to assist you again in the future! Thank you for choosing Sinclair Škoda and putting your trust in us.
Kind regards,
Sinclair Group
Good facilities and helpful staff
Good facilities and helpful staff. Salesman very knowledgeable and helpful. Overall a good experience.
3 augustus 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello John,
Thank you for your 5-star review and feedback regarding your recent visit to Sinclair Škoda Swansea.
We're delighted to read you enjoyed a helpful and knowledgeable service from our Sales team, that you found our on-site facilities to be good and that your overall experience was a positive one!
We wish you many happy years in your new Škoda car. Should the Sinclair Škoda team be able to assist with anything throughout your ownership, please do keep in touch and we will be happy help.
We look forward to welcoming you back to Sinclair Škoda Swansea again in the future.
Kind regards,
Sinclair Group
From the moment we walked through the…
From the moment we walked through the door, we were welcomed with genuine friendliness. One of the first things they did was offer us a coffee, which was a thoughtful and much-appreciated gesture. The team kept us informed throughout the entire process, making everything feel smooth and straightforward. Charles was especially professional, helpful, and easy to talk to – his knowledge and attention to detail really made a difference. Overall, we’re very happy with the service we received and wouldn’t hesitate to recommend Sinclair Škoda Swansea to others.
31 juli 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Genna
Thank you for your 5-star review and wonderful feedback regarding your recent purchase at Sinclair Škoda in Swansea.
We’re delighted to read how Charles and the wider team provided you with a professional and helpful customer service throughout your car search, which it is clear to see made a great impression overall!
We wish you many happy years in your new Škoda car. If Charles or the team can help with anything throughout your ownership, please do let us know and we’ll be happy to help.
Many thanks again for your kind words, and for your recommendation. We really do appreciate it!
Kind regards,
Sinclair Group
5* service from beginning to end
We had excellent service from start to finish, from the moment we entered the showroom we were greeted by the receptionist who was very helpful and pleasant, she greeted us with a lovely smile. We were then looked after by Adam, who was very professional, courteous and friendly. He guided us through the process of buying our car without putting any pressure on us and we really appreciated that. We would definitely recommend this company especially this branch. Hope to see you in the future.
26 juli 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Huw
Thank you for your 5-star review and wonderful feedback regarding your recent purchase at Sinclair Škoda Swansea.
We're delighted to read about your visit, particularly how both our Showroom Host Claire and Sales Executive Adam provided a friendly, informative and pressure-free service that made all the difference to your experience of exploring the Škoda range and finding your perfect car.
Your recommendation truly does mean a lot to the team, thank you again for your very kind words.
Should we be able to assist you throughout your Škoda ownership, please do keep in touch with Adam and the wider team who will be pleased to help in any way we can.
We wish you many happy years in your Škoda and look forward to welcoming you back to our dealership again in the future!
Kind regards,
Sinclair Group
Gerwyn and Ryan were amazing
Gerwyn and Ryan were amazing, second car our family have purchased from them
25 juli 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello John
Thank you for your 5-star review following your recent purchase at our Sinclair Škoda dealership in Swansea.
We're so pleased to read that both Gerwyn and Ryan provided you with an amazing service throughout and will be sure to pass on this feedback so both can be recognised for their great work.
We wish you many happy years and miles in your brand new Škoda car! It means a lot to the team that you and your family have chosen us for your second car purchase and we look forward to assisting you again in the future. Thank you for your continued loyalty, we do appreciate it.
Kind regards,
Sinclair Group
Friendly & professional service as…
Friendly & professional service as always.
Ryan is pleasure to deal with.
16 juli 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Mark
Thank you for your 5-star review and wonderful comments regarding your recent visit to Sinclair Škoda in Swansea.
We're so pleased to read how Ryan and the wider team provided a friendly and professional service that made for an enjoyable experience all round.
Thank you for taking the time to leave your review. We do appreciate it and wish you many happy years in your brand new Škoda car.
Kind regards,
Sinclair Group
Superb service
Jane in Service what a lovely Lady ! Very pleasant very professional. Both girls on service desk so polite to customers while I was there. Had issue with EPC light on my used Skoda had for couple weeks they fitted me in via Charles who contacted service on my behalf (Thank you Charles) dropped car off Jane sorted loan vehicle which was fab I got to drive a different Skoda fell in love with these now why I have not had one before but so glad I own one now. Jane was superb sorting everything out so pleasant to deal with workshop sorted sensor issue out and replaced and Jane called me by 3.30pm car was ready. Superb service and the service girls are credit to this dealership ❤️ thanks to all involved. Highly recommended.
11 juli 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Carol
Thank you for your 5-star review and wonderful feedback regarding your recent visit to Sinclair Škoda in Swansea.
We're delighted to read that Jane and the wider Service team provided a friendly, helpful and professional service to you whilst the workshop were fixing the light on your Škoda car. It's great to see that Charles in our Sales team also provided great support to you by organising the workshop booking on your behalf.
Your recommendation is very much appreciated! We wish you many happy years in your Škoda car and will look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
Salesman great, vehicle presentation not so good
Gerwyn the salesman was very knowledgeable, helpful and took his time when dealing with us, he made the whole purchase process very easy. The reason I have marked the process down a star is when we collected our new vehicle it could have been presented better, under the bonnet and around the bottom of the windscreen was dirty and the tyres were not very clean which was a shame.
2 juli 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Colin,
Thank you for your 4-star review and feedback regarding your recent purchase at Sinclair Škoda Swansea.
Firstly, we are pleased to read that Gerwyn provided you with a knowledgeable and helpful experience. We'll be sure to pass on your kind words to him which we know he will appreciate.
That being said, we are sorry to learn that the vehicle presentation on collection day didn't meet our usual high standards. Your comments are valued and have been shared with the relevant team to ensure improvements are made going forward. We want every part of the purchase experience to be a positive one and do appreciate you bringing this to our attention.
Thank you again for sharing your review. We hope you enjoy every moment in your new Škoda!
Kind regards,
Sinclair Group
Ryan was superb in fairness
Ryan was superb in fairness, kept me updated all the way through. Superb service as always.
4 juni 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Andrew
Thank you for your 5-star review and wonderful comments regarding your recent purchase here at Sinclair Škoda Swansea.
We're delighted to read how Ryan provided an informative and overall superb customer service to you throughout the order process.
We wish you many happy years in your new Škoda car and look forward to welcoming you back to our Swansea dealership again in the future!
Kind regards,
Sinclair Group
Adam Evans at Sinclair Skoda Swansea…
Adam Evans at Sinclair Skoda Swansea was excellent. Most critically he LISTENED and made sure he fully understood what I wanted. I was really impressed and it made buying a car a pleasure.
22 juni 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Mike,
Thank you for your 5-star review and wonderful comments regarding your recent purchase at Sinclair Škoda Swansea!
We're delighted to read how Adam made such a great impression throughout your car search and order, that he provided an excellent service to you and made sure to listen to your car requirements to help you find your perfect Škoda car. We'll be sure to pass on your kind words so Adam can be recognised for his great work!
Thank you again for your review. If Adam or the wider team can assist with anything throughout your Škoda ownership, please do reach out - we'd be delighted to help and welcome you back to the Škoda Swansea dealership again in the future.
Kind regards,
Sinclair Group
Went the extra mile to get me the…
Went the extra mile to get me the vehicle I wanted in super quick time
21 juni 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Christopher,
Thank you for your 5-star review and feedback regarding your recent order at Sinclair Škoda Swansea!
We're so pleased to read how the team went over and above to ensure they could quickly and efficiently secure your perfect Škoda.
We wish you many happy years in your new car and look forward to welcoming you back to our Škoda Swansea dealership again in the future!
Kind regards,
Sinclair Group
I had excellent service at Sinclair…
I had excellent service at Sinclair Skoda , with the salesman being friendly and knowledgeable about the vehicle I purchased .
18 juni 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Matt,
Thank you for your 5-star review and kind words regarding your recent purchase at Sinclair Škoda Swansea.
We're so pleased to read you enjoyed excellent customer service from our team, particularly that their friendly approach and expert knowledge made a difference in helping you select the perfect Škoda for you!
We wish you many happy years in your new car. Please do keep in touch with the team who will be happy to assist further should you have any questions throughout your ownership. We look forward to welcoming you back to Sinclair Škoda Swansea again in the future!
Kind regards,
Sinclair Group
Charles Phillips was so helpfully in…
Charles Phillips was so helpfully in the purchase of our car
15 juni 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Paul,
Thank you so much for your 5-star review and kind words regarding your recent purchase at Sinclair Škoda Swansea.
We're delighted to read how Charles provided you with a helpful service to ensure you picked the perfect Škoda for you.
We wish you many happy years in your new Škoda car. Should you require any assistance throughout your ownership, please do keep in touch with Charles and the wider team who will be pleased to assist.
Kind regards,
Sinclair Group
Stress free car buying process
We saw online the car we were looking for which was the original reason for going to Sinclair Swansea. Once there we weren't put under any sales pressure and given the time to discuss, Rob was on hand for any questions and was extremely helpful when showing us the car and discussed the options. After test driving the car Rob clearly explained the purchase process and arranged a timescale which suited us.
When picking up our car, Rob again explained the features of the car, ensuring we knew where everything was and even took the time to sync our phones to the car . To summarise, would definitely recommend Sinclair Skoda Swansea, very helpful staff and overall experience.
9 juni 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Matthew,
Thank you for your 5-star review and wonderful feedback regarding your recent purchase at Sinclair Škoda Swansea!
We're delighted to read that your experience at Sinclair Škoda was a positive one from start to finish. Rob will be especially pleased to know that his helpful, no-pressure approach made such a great impression.
We truly appreciate your recommendation and wish you many happy years in your new Škoda.
Kind regards,
Sinclair Group
Martin was very helpful and made the…
Martin was very helpful and made the process very easy. A great asset to the group.
12 juni 2025
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Mr Rees,
Thank you for your 5-star review and great feedback regarding your recent visit to Sinclair Škoda.
We're so pleased to read that Martin made the purchase process easy for you, he truly is a valued member of our team. We'll be sure to pass on your kind words to him which we know he will be delighted to hear.
If Martin or the wider team can assist with anything throughout your Škoda ownership, please do not hesitate to get in touch. Thank you again for your review!
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - Sinclair Skoda Swansea
Hello Raymond,
Thank you for your 5-star review and wonderful comments following your recent visit to Sinclair Škoda in Swansea.
Across Sinclair Group we're proud to be recognised for treating our customers with respect, and we're delighted to read how the team at Sinclair Škoda provided you with the highest standards of customer care.
Thank you again for taking the time to leave your review. Should our team be able to assist with anything throughout your Škoda ownership, please do get in touch and we will be delighted to help. We look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
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