Excellent service from sales team Martina went above and beyond in helping me select right car for my needs

Absolutely terrible work, lying and scamming me and even when I tried to peruse legal for damages got told to basically get lost and buy a new van, because there a main dealer they have the legal power to denie any claims against them. A sole trader who needs their van for work has no chance against this horrid company. The damage to my van they caused has run into thousands and then make out it was like that before even tho they sent me paper work saying a job was done, then suddenly they didn't even do that work even tho I have receipts paying for it, I had serviced my van yearly kept all paperwork and if I'd have had the money to go to court I would of done! Please take to a VW specialist not this dealer! Be warned!

Great service, Colin Snook looked after me and made the whole experience very easy. Can’t fault it!

My whole experience from my initial enquiries to the collection of my car

Excellent customer service from start to finish

Easy and efficient. Need more help though to learn about Caracas making appt

Babs is a caring and very experienced sales exec. He really understands your car range and uses his knowledge to pinpoint the customer needs to a particulate car.

Excellent service from Wayne Connor from initial contact to vehicle hand over. Never pushy, very concise and provided all the facts and figures for us to make an informed decision on the purchase.

Wayne and the team were fantastic

Excellent customer service

Accommodating to my time frame and needs.

Excellent service from start to finish.
Made to feel special, and would have no hesitation in using them again, or recommending them.
Thanks to Paul and Tracey.

Went in to buy a Golf R-line. Paul assisted me throughout the process and explained it all clearly and was friendly throughout.

Rhys recently helped me with the purchase of my new car. From start to finish he was brilliant. Nothing was too much trouble for him! His service was excellent and he was very friendly and welcoming. Would highly recommend
Rhys and Sinclair Cardiff. Thank you

The staff are friendly, polite, helpful, knowledgeable.

Wayne Connor was incredibly helpful throughout the whole experience.

We found the whole process of buying our new car straightforward and easy to understand. Any questions we had were swiftly and efficiently dealt with by Simon.

Very impressed with the service provided. Paul the salesperson was well informed and helpful

Do not use this dealership under any circumstances. Utterly diabolical experience. VEHCLE DRIVEN AROUND CARDIFF BAY WITHOUT PERMISSION.

I entrusted my Golf R to them for an MOT I had booked. An hour later, I received a call from Morgan, the service advisor, asking if the car could be sent to a different garage because they were overbooked. I declined this because I have the All in one VW plan and I only Service with VW or VW approved garages.

Shortly after, I checked the app for the Scorpion S7 tracker fitted on the vehicle and discovered a journey. My vehicle has been taken up the dual carriageway and around Cardiff Bay without my permission.

I called them and challenged the service advisor, Morgan. He falsely claimed the car had already been sent out before asking me for permission. He claimed it was going to express garage which is no where near Cardiff Bay!! When I later collected the car (which was serviced at the VW Van Centre instead), Morgan was unapologetic, sarcastic, and dismissive of my concerns about my performance vehicle being driven at speed without authorisation. He told me “if we wanted to drive a Golf R we would”. I was told that the service manager Sarah Behnan had said to send my car somewhere else- WITHOUT MY CONSENT. I showed the tracker app evidence to Tracy at front of house, who advised I contact head of business.

I raised a complaint with Nick Payne (Head of Business). Instead of an apology from those involved or any form of compensation, I was sent a token “hamper” of cheap cakes (pound shop style), which felt insulting given the seriousness of what had happened. I was also told that sometimes they send cars somewhere else and most people wouldn’t mind! But people don’t know!!!! Not everyone has a tracker on their vehicle!!!

This dealership cannot be trusted. Their staff are dishonest, dismissive, and unprofessional. I would strongly advise against leaving your car with them. I am mortified this is how they operate.

I would like to share this experience to warn you that YOUR CAR is not safe with VW Sinclair Cardiff! They drive it around and send it to other places without your knowledge and completely disregard customer consent, trust, and loyalty (3 years in my case). I advise you use VW Newport as they’re professional and do not deceive people.