Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the... Toon meer
Bedrijf heeft geantwoord
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Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... Toon meer
Bedrijf heeft geantwoord
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... Toon meer
Bedrijf heeft geantwoord
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative. We have also had follow up meetings and again they were ready to he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - Sinclair Volkswagen Neyland
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Havenbridge Road, SA73 1QY, Neyland, Verenigd Koninkrijk
- 01646 796190
4,8
Uitstekend
171 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your positive review! We are thrilled to hear that you had a good experience with our services. We strive to provide excellent service to all our customers and we appreciate your feedback. Thank you for choosing us!
Kind regards,
Sinclair Group
Helpful and accommodating staff
Helpful and accommodating staff on reception. Had an MOT whilst I waited and a week or so later had service whilst I waited. Both were done in a very reasonable time in comfortable surroundings.
8 april 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your amazing review! We're thrilled to hear that our team provided exceptional service during your MOT and service appointments. We pride ourselves on efficiency and comfort for our customers. See you at your next appointment!
Kind regards,
Sinclair Group
Visited Sinclair Neyland for a repair and wait
Visited Sinclair Neyland for a repair. I live an hour away, as it's West Wales and not many VW garages around this was my closest option. A very welcoming experience and was well looked after knowing I was willing to wait. I was able to work a few hours on my laptop in the waiting area and enjoy a coffee from the machine. Being self employed this is great as didn't effect loss of earnings. I engaged with several members of staff and mechanics on the day, all very knowledgable, approachable and professional.
I've visited in the past for sales too, and although they didn't have what I was looking for I wasn't pushed into anything unsuitable for my needs.
Would recommend for repairs, service and sales. Thanks!
13 april 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for taking the time to leave us this kind review, we're glad you had a positive experience at Sinclair Neyland. We strive to provide exceptional service to our customers and it means a lot to know we met your expectations. We appreciate your recommendation and hope to see you again for any future repairs, services or sales needs. Thank you for choosing us.
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review! We pride ourselves on providing efficient service to all our customers. We appreciate your feedback and hope to see you again soon.
Kind regards,
Sinclair Group.
Excellent service from Charley Roberts…
Excellent service from Charley Roberts - Professional and courteous throughout the whole process. Would highly recommend Sinclair Volkeswagon Neyland.
Also want to say a big Thank You to Carla who brought the vehicle from Neyland to Swansea for collection.
2 april 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback! We’re so pleased to hear Charley provided a professional and courteous service. I will make sure to pass this on to Charley and the Volkswagen Manager, we look forward to seeing you again!
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Michael. We're so pleased to hear you found the team efficient, helpful, and understanding. Your comments are greatly appreciated and I will make sure to pass this on to the Volkswagen Team. We look forward to welcoming you again in the future!
Car booked in for oil change
Car booked in for oil change, inspection and MOT. Wasn't very welcoming. Plenty of staff there for Audi and Mercedes but had to wait for someone for VW. Told that the oil change would probably be done before the MOT which was scheduled for 11am. Telephoned at 2pm to be told that it was still to be MOT and would be another hour. Waiting in the waiting area finally managed to get away at 4 pm. Had asked for ADC to be recalibrated, only reset and same fault developed on way home. Will try Swansea next time
3 april 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Hi Mike, thank you for bringing your experience to our attention. We apologise for the wait and lack of customer service. We will address these concerns and ensure a better experience next time. Please consider giving us another chance and opportunity to put this right.
Kind regards,
Sinclair Group.
Customer friendly service
Because of our domestic situation Volkswagen collected our car and delivered back to us after it was serviced.The dealer service has always been very good in meeting our needs.
26 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback Gary. We’re pleased to hear that our collection and delivery service was helpful and that our team has consistently met your needs.
We look forward to assisting you again in the future!
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thanks for your feedback Barry, it is much appreciated! Glad you were happy with the service, I will make sure to pass this on to the Volkswagen Team.
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your lovely feedback Melinda! We’re really pleased to hear you had such a positive experience and found our team helpful and courteous. I will make sure to pass this on to the VW Team!
EXCELLENT SERVICE
EXCELLENT SERVICE, BOOKING EASY FOR CAR SERVICE, CAR CLEANED AFTER SERVICE, 5 STAR.
19 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your wonderful feedback! We take pride in providing top-notch service and making the booking process as easy as possible. We're glad your car was cleaned and we appreciate your 5-star rating!
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your 5-star review Mr Ring! We’re really glad to hear you had a great experience with our service. Your feedback means a lot to us, and we look forward to you again soon!
always wanted a golf it is my first…
always wanted a golf it is my first auto car in 44 years of driving
8 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you Nigel, for your 5* Review! We’re really glad you’re enjoying your Golf, Wishing you many happy and comfortable miles ahead.
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words Joshua! We're really pleased to hear that you found our team to be both professional and helpful. I will make sure to pass this on to the Neyland VW Team. We look forward to welcoming you again soon!
Every thing went to plan
Every thing went to plan, the car was finished on time and so far no problems.
5 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the great feedback Richard! We're really glad everything went to plan and that you're happy with the car. We look forward to welcoming you back again soon!
Mike the service advisor was extremely…
Mike the service advisor was extremely helpful, the work was completed to a high standard and promptly.
11 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review Andrew! We're delighted to hear that Mike was able to help and that you were happy with the standard and speed of the work. We really appreciate you taking the time to share your experience, I will make sure to pass this on to Mike and the VW Team!
Neyland Sinclair is always a pleasure to visit pleasure…
Neyland Sinclair is always a pleasure to visit. A great team at VW.. Paul is a proper gentleman and very proffessional..
10 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words Christine! We’re delighted to hear that you always enjoy visiting Neyland Sinclair. I’ll be sure to pass your lovely feedback on to the team at VW. We look forward to welcoming you back again soon!
As soon as I had turned up just wanting…
As soon as I had turned up just wanting to have a look at prices etc to think ahead a few months before changing my car. Ended up putting deposit down straight there, dealt with Andrew who was superb throughout the hole process and was as communicating with me through email almost everyday! Made it 10 time easier!
1 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your great feedback Gruffudd! We’re delighted to hear that Andrew was able to help and made the whole process easy for you with his communication and support throughout. We’ll be sure to pass your kind comments on to him. Congratulations on your new car, and we look forward to seeing you again in the future!
Real people always better than AI Bots !
I much prefer to check in and deal with a real person, rather than your 'digital assistant'. I doubt I will change so please do not change your system. Neil, dealt with my visit as always with interest and courtesy, from check in and through to return of the 'keys' and paying the bill. Thank you Neil. I will be back!
6 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your feedback Martin! We’re glad to hear that Neil looked after you so well and provided his usual friendly and attentive service from check-in through to collection. We’ll be sure to pass your kind comments on to him. We look forward to welcoming you back next time!
It was really helpful to have a driver…
It was really helpful to have a driver to take me back home and then pick me up the next day to collect.
3 maart 2026
Antwoord van Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your feedback, Susan! We’re really pleased to hear that having a driver take you home and return the next day to collect you made things easier and more convenient. We’ll make sure to pass your kind comments on to the team, and we look forward to helping you again in the future!
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