Skinstation.co.uk Reviews 123

Orders always have correct contents and arrive on time thank you.

Good product but terrible customer service and delivery service is not good

Ordered from here before following consultation. Recommend the products and speedy delivery.

I’m incredible happpy with my purchase. The nurses are all wonderful but Joyce is my fav

Easy to use website, quick delivery and great products.

I have shopped with Skin Station for years and have usually had an excellent experience with them, but not this time unfortunately. First of all, out of the 3 products i ordered, 1 was an incorrect item. I tang them they asked me to email photos over and as Im not a tech head this was not an easy task for me. They asked me to parcel it up and they would arrange for a courier to pick it up. I had to go and retrieve the box from the bin outside. Thank goodness i had only flattened it, not ripped it up and could somehow put it back together. I then had a 20 min walk to the Post Office to buy parcel tape. On Ftiday morning I noticed an email telling me the courier was coming on the same day - no indication of time, so i had to ring skin station to ask this. I had about 3 hours notice. But it went off okay. Then Monday came and i rang to ask about my replacement item, I was told it wss coming that day and i got abput 2 hours notice, but it did arrive. I ought I would have had an apology note, but no, just the product, then again i had previously received an email with a cursory "sorry for the inconvoence' on the end. Yhe whole episode cost me time, money and inconvience, which could hsve been helped by customer service ringing me with times of couriers instead of me having to chase it up.
This was a one off i hope, and maybe because of the previous excellent service from Skin Station, it was more disappointing.

Very easy to order and delivered very prompt

Always happy with my expereinces with Skinstation. I have bought Obagi products with them over the years. never any problems, always fully confident that the products are genuine.

I have used skinstation for years, they are very professional and I get a phone consultation for prescription products, (super friendly and not an interrogation! lots of advice and tips) I use some of the Obagi products, I have used them for around 15 years, also from other aesthetics practitioners in the past, they are NOT fake, as some other commenters have said. I know the products, the smell, the effects & consistency like the back of my hand and have never received a fake product (not saying bad batches are impossible) but I have never personally had this issue. I will contine buying from skinstation as they are a convenient option rather than having to pick my products up from a clinic and customer service is top notch. Fast delivery.

Ordered 3 creams, received one .

Fast dispatch & delivery, have bought from this company before and would recommend.

haven’t received my parcel . I’ve been waiting for two weeks, but it still hasn’t arrived. I don’t know what has happened to it.

My order was dispatched quickly and packaged well.

Good service arrived quickly

Ordered on 29th March for 2-3 day delivery and yet to receive my items or a response from client services. Emailed on 1st April and today but haven't had any response, no tracking received so cannot even monitor where my parcel is. Really disappointing service.

Amazing customer service. They take care in what they do. I will always buy from them.

It hasn’t turned up and it’s been 12 days since I ordered it. It appears to be lost in the post. I have requested a refund but as yet I’ve not heard back from them.

A good and reliable company to order from online

As a first-time customer, I can say their service is top-notch! Easy and fast consultation for prescription creams with lovely staff!

Item received quickly. All good.