I finally found flexible tongue scrapers on your site and placed an order. I did notice that the shipping ended up costing more than the item, which was a bit unexpected. Just wanted to share that fee... Toon meer
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It was easy to navigate through the screens based on the topics I was interested in, namely lipstick. It's nice to be given small gifts when a certain amount is spent. One minor detail: when selectin... Toon meer
Bedrijf heeft geantwoord
I didn't realise that the company was USA based and was worried by the lengthy delivery, however my order arrived in the time scale allocated. I did contact customer service who were excellent.I woul... Toon meer
Bedrijf heeft geantwoord
I was trying to buy a special gift for my sister. She loves the Senseuticals 50 SPF tinted sunscreen. (Sadly, she has Melanoma.) When I looked into choosing The skinStore where she recommended I bu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
This year we are celebrating our 20th birthday and providing our customers with the very latest beauty products across skin, hair and makeup. We have over 300 of the world’s best premium beauty brands including bareMinerals, Caudalie, Clarisonic, Erno Laszlo, Murad, Obagi, Peter Thomas Roth, SkinCeuticals, Stila, Sunday Riley and many more. Our dedicated team of beauty experts are on hand to provide advice and solutions to all of your concerns. We’re proud to provide 24 hour customer service Monday to Friday where our advisers are on hand to help with any queries.
Contactgegevens
1350 Cedar Grove Road, Shepherdsville, 40165, Kentucky, Verenigde Staten
- 844-433-5143
- www.skinstore.com
4,1
Goed
14K reviews
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I finally found flexible tongue…
I finally found flexible tongue scrapers on your site and placed an order. I did notice that the shipping ended up costing more than the item, which was a bit unexpected. Just wanted to share that feedback.
26 oktober 2025
Review zonder uitnodiging
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Ancora aspetto..,,
Ho fatto un ordine per valore di 140 euro, il 24 Maggio, ancora aspetto che arrive il pacco. Sono preocupara perché non ho nessuna risposta, solo so che è ancora in transito. Vorrei sapere quando arriva questo benedetto pacco, ho bisogno delle mie medicine.
9 juli 2025
Review zonder uitnodiging
Antwoord van SkinStore
Salve Olga,
Mi dispiace per la frustrazione causata riguardo a questa questione.
Può gentilmente accedere al suo account online per inviarci un messaggio al fine di risolvere la questione il prima possibile? Oppure se preferisce, può ricontattarci qui o sui nostri social o live chat.
Se ha bisogno di ulteriore assistenza, non esiti a ricontattarci e saremo felici di aiutarla.
Cordiali saluti,
Sara
Team SkinStore Italia
I ordered from Skin Store on 23 June…
I ordered from Skin Store on 23 June and have mot received delivery or tracking details. There has been zero responses to my emails. In addition no one picked up my calls to the cellphone or landline.
23 juni 2025
Review zonder uitnodiging
Antwoord van SkinStore
Hi PerdiP,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Ordered my straightener 4 days ago…
Ordered my straightener 4 days ago because of the “next day delivery” promise. Still haven’t received it, and now I can’t take it with me on holiday. Really disappointed by the false promise.
12 juni 2025
Review zonder uitnodiging
Antwoord van SkinStore
Hello Roxanne,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Antwoord van SkinStore
Hello Annie,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
BUYER BEWARE - BE FORWARNED - NOT WORTH THE STRESS AND AGRRIVATION!!!
HORRIBLE HORRIBLE EXPERIENCE - I HATE THIS COMPANY....NEVER AGAIN WILL I BUY FROM THEM. After spending many hours and cycles trying to fix the situation, I've resorted to submitting a BBB complaint and will shout from the rooftops as to my experience with their abysmal customer service (or MAJOR lack thereof). I purchased ONE SMALL ITEM. Said it was delivered in December. It was not. I had to hunt them down. I purchased on Skinstore.com. Tried to go to Skinstore.com and it AUTO-REVERTS (the website) to Dermstore. Researched. Both owned by HUT GROUP. Login to Dermstore with email I used for Skinstore purchase. No order history of my Dec. purchase. Email Customer Service through Dermstore (PAINFUL, as they think they are fort knox or a bank, because you cannot simply Chat or Email with Customer Service. You must LOGIN to reply to each message, and send a new message). Got into a dispute with the CX agent around the fact that I was not a customer and asked me all of this identifying info to see if I really made the purchase. Had to provide copious emails (screenshots as attachments) to even PROVE I placed the order with the company (NO you are NOT a bank, Dermstore/Skinstore). Once I did, there was STILL an issue. They told me I must login to SKINSTORE.com to address my issue, and I told them "I CANNOT ACCESS Skinstore.com" (are you kidding me!?!?) I mean, when I go to Skinstore.com it reverts to DERMSTORE!!!!! Running in absolute circles. This company is DISGRACEFUL and DISGUSTING. After PAINSTAINKING efforts for over 2 weeks to communicate with Customer Service logically over a $35 order, I filed a BBB complaint. NO ONE from the company has replied. Again, such a disappointment. I was told my order was delivered in December (it was not). Then I was told that my order would be to me via Returnmates (?!?!) on Monday of this week (on 1/7) and they sent a tracking. Of course, it did not arrive. New arrival date is 1/10 - tomorrow. Not hedging my bets. I will file a charge back and also NEVER buy again from this horrible disgraceful company. BE CAREFUL - BUYER BEWARE!!!!!!!!!!!!!!!!!!!! (I wish I could attach my message thread over 2 weeks - I tried but something is blocking me attaching it). What a HORRIBLE WASTE OF MY LIFE DEALING WITH THIS COMPANY!! (and I work at Amazon in a leadership role and we are customer obsessed and would NEVER treat customers like this!!!)
EDIT: And now "SAM" is responding to my message saying "login to your account to get resolved" (hmmm) Which account, Sam? My Skinstore.com account (which cannot be accessed since you auto-revert your homepage to Dermstore)? Also, SUPER-ANNOYING that I must LOGIN to an account to communicate!! Give me a break! Are you a bank with high-profile security? Why not make it EASY on your customers? Offer WebChat or Email communication? (novel idea given it's 2025!) :) haha!
@SAM - You MUST be able (I hope) to see the past 2 weeks of communication over a simple $35 purchase? Can you not take the initiative to send me a "regular email" to my email address on file (as referenced in the 2-weeks of communication, and make it easier on me - the Customer? What ever happened to CUSTOMER OBSESSION? Your company has ZERO!!!! No thank you. I will NOT login for the 11th time to my account to communicate with you. I am filing a charge-back with my credit card company. Your company is ABYSMAL and DISGUSTING!
PS - "Sam" just emailed me saying he's refunding me! WOW - JUST WOW! I am blown away! I mean, the last update is that I was supposed to get my product today (third update on my delivery) and he just auto-refunds me without even addressing the fact I was supposed to have a delivery today, and even noticing that. Perhaps I wanted my delivery today? Did he even notice? Or was the delivery a "farce" after all? One will never know with this company -its SMOKE AND MIRRORS - BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! God-knows I'll NEVER probably get my refund - I will have to hunt it down for months to even get it - but that's why I am going to file a charge-back, and the fact I even have to spend energy and cycles on this is SICKENING!
6 januari 2025
Review zonder uitnodiging
Antwoord van SkinStore
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Skinstore is now dermstore
Skinstore is now dermstore. All the links take you to dermstore. I ordered before they changed, my order never arrived. I sent a message using dermstore to ask and their agents kept saying “you need to contact skinstore”. I asked for the contact info since every link re routes me to dermstore. No one can give me a contact and I still don’t have my order.
17 december 2024
Review zonder uitnodiging
Antwoord van SkinStore
Hi Eve,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Obagi Clinical Available
I gave you 5 stars because you carry a line that everyone else stopped carrying. I love the Obagi Clinical products and since everyone else discontinued the product, I thought I was going to have to find replacement products. To my great surprise, I discovered that you still sell this line of skin care products. I hope that you continue to do so for a long time. It’s a great line of products that really work. They worked a miracle on my badly sun damaged face. The Kinetin ingredient is an amazing thing.
25 december 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I have been in medical practice for 31…
I have been in medical practice for 31 years and been a customer of your store for over 20 and have sent countless patients to you. -Dr. Briley
20 december 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Not impressed…looks like my products…
Not impressed…looks like my products have been laying around for awhile…will return
15 december 2024
Antwoord van SkinStore
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I’ve ordered these pillowcases before
I’ve ordered these pillowcases before. Just time for 2 new ones. Love!!!
12 december 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
White Hot Hair Products
You had the White Hot Hair shine oil but I'm sad that you don't sell their other products anymore.
23 november 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
great value for money…
I didn't realise that the company was USA based and was worried by the lengthy delivery, however my order arrived in the time scale allocated. I did contact customer service who were excellent.I would buy from them again as their prices are so good and my product is no longer available in the UK
22 november 2024
Review zonder uitnodiging
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good layout and available information…
Good layout and available information for checking out.
19 november 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Why limit discount only to Derm Store?
Please extend the discounts on brands such as Exuviance and Skinceuticals to Skin Store since it is the only platform which ships internationally! Do include wider selection of Babor products!
6 november 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I appreciate the products SkinStore…
I appreciate the products SkinStore makes available, and the Afterpay option. I wouldn't have been able to make Christmas purchases without it this year.
1 november 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good selection of products
27 oktober 2024
Antwoord van SkinStore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Easy ordering and checkout
19 oktober 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Still waiting for my items ?
9 oktober 2024
Antwoord van SkinStore
Hello Fehime,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Quick and easy
16 oktober 2024
Antwoord van SkinStore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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