Sky Reviews 26.171

Sarah was very Proffesional Knowledgeable and very friendly. Sarah is a credit to your organisation- thank you

Daniel service is good . I am happy this process and service and very happy customer.
Thank you
Daniel .

Our advisor Marsha was brilliant and got us sorted out with no problems and very friendly

anthony is very helpful and passionate about his working and great in interacting with customers……

Sky Mobile - Avoid
Over seas call centres that offer no proper support
Left us hanging after taking out 2 new contracts
Lesson learnt for next time

Absolutely shocking treatment. I decided to cancel as they have upped the prices over 10% on the April increase. I have been called and called to stay with them which I finally agreed on 15/04 as I thought the deal was good. I have been called again yesterday to ask why I would like to cancel and explained I had agreed a new deal the previous day to which I have the email that they sent me to reflect this. I have now been told they cannot find and record of this ( I have the email that they are not interested in) and the only way to look for a new deal is to withdraw my request for cancellation and wait 24 hours. They have said that even though they do have a recording of the call and I have emails that show what I was offered they are not willing to talk about it unless I withdraw the original cancellation request first. They have also said how I am a valued Platinum customer each time I call. They have not treated me like a valuable customer so I will be leaving!

I never had any sky products in my 40 years of living in uk. Although there is fraudulent activity has been filled under my name (Mobile) by Sky UK Ltd.credit company asked me to contact organisation which I hve been but customer service is usless and they don't have clue. They sent email to me regarding my complaint but UNDER MY MRS NAME. when she has not complaint.VERY VERY BAD CUSTOMER SERVICE AGENTS. USLESS

Really helpful, Terry helped us sort our broadband out to change back to sky & helped me sort out a extra sim

Fantastic service david got us switched over from 3

I’ve been with Sky for years, but my recent experience with their cancellations team was genuinely awful. The representative I spoke to was rude, argumentative, and completely unprofessional from the moment the call started.
When I explained that paying for services as I used them would be cheaper for me, she pushed back in an aggressive, confrontational way. I also struggled to hear her because of loud laughter in the background. When I mentioned this, she snapped back with, “Well it will be noisy, I’m in a call centre,” instead of apologising or trying to help.
It got worse. When I said Sky’s offering isn’t very competitive anymore, she replied, “We have people signing up all the time, so you’re wrong there!” She then criticised the broadband provider I’d moved to, claiming it had “bad reviews online”. I checked Trustpilot while on the call — my new provider has over 9,000 reviews at 4.5 stars. Sky has over 26,000 reviews at 2.4 stars. As soon as I pointed this out, she hung up on me.
I called back and spoke to a different agent who was polite and helpful — and even offered me a lower price than the first person claimed was “the lowest possible”. The inconsistency alone is worrying.
In the end, I cancelled anyway. Sky is too expensive, and this level of customer service is a shambles. Easily one of the worst interactions I’ve had with any provider.

Jacob was great. Really helpful and sorted everything I needed

Was after a new broadband and TV package, Danny was great help in giving me the best deal possible. Very happy customer 10/10

Brilliant all round service. Very friendly staff.

This company is dreadful and I regret ever going from virgin media to sky. Virgin media may have been expensive but the customer service is far far superior than the shambles that sky call “good customer service”.

From the moment joining in January I’ve had nothing but problems, I ordered the sky Q box to installed. On the day of installation I was waiting and waiting until then they sent a text saying the engineer is delayed and is unlikely to come and have to reschedule, I opted for no the engineer had to come out unless they were going to pay for my loss of earnings considering the lack of notification of cancelling. So the engineer came out.

I got the signature package, which is suppose to be 22.50 a month. Within a month of having the services I received a letter stating a price increase which would be 24 a month. Then got a notification saying my package is entitled to Disney+ for free as sky is now part of them. However that last two months they’ve tried to take out nearly £30 per month without informing me of why and what the extra charges are.

I’ve also had issues with my account being linked online. It won’t allow me to view my bills or anything saying I need to get the account holder permission - however I am the account holder and the email address registered is mine and apparently my phone number is also not linked. I’ve raised concerns about this initially back in January and instead of helping me they made the situation worse and I was the locked out of my account. Instead I had to resolve the issue on my own accord with no help from their tech support. Atleast on my own accord I can atleast see my package but still no idea of what they are now charging me.

Trying to contact sky have been absolutely awful. I really regret going to them. Sky you won’t be getting any money off me until you get in touch with me in regards to the charges on my account as your over charging me and haven’t notified me of what they are, which is breaking several clauses. I have now contacted financial ombudsman’s to see of a way out of this considering the awful service I’ve received right from the beginning.

If you’re thinking of joining Sky, please don’t. Pay the extra money and go where problems are easily resolved with good service. I should’ve read the reviews but I didn’t and that’s on me. Sometimes it’s better to pay extra knowing you’re getting a service you deserve and pay for. Sky is a money grabbing scheming, disgraceful customer service company.

Avoid Sky at all costs.

What should have been a simple home move has turned into weeks of stress, wasted time, and financial impact — all because Sky is incapable of delivering even the most basic level of service.

I moved into my new property on 31st March and was assured broadband would be active from that date. It wasn’t. Since then, I’ve had to chase Sky daily just to try and get a basic service set up.

Engineers have been sent to the wrong address multiple times. I’ve been given conflicting information on nearly every call. I’ve been passed between departments endlessly, forced to repeat myself because no one reads notes or takes ownership. Calls have been disconnected, promises have been broken, and nothing gets resolved unless you push it yourself — constantly.

In the end, I had to set up a new account and arrange installation myself. I’ve also had to spend my own money on a dongle and mobile data just to be able to work — while still being billed for a service Sky has failed to provide.

This isn’t just poor customer service — it’s complete operational failure.

And to make things worse, Sky’s typical response to reviews like this is to redirect customers to their social media channels. Do not be misled by this. These channels are ineffective, handled by chatbots or scripted responses, and are simply a tactic to deflect and delay rather than take real action or accountability.

There is:
* No ownership
* No accountability
* No internal communication
* No urgency to resolve serious issues

If you value your time, your money, and your sanity — stay well away from Sky. Unless you’re prepared to chase them every single day for something that should have been done correctly from the start, this is not a company you want to deal with.

Absolutely unacceptable.

they sent me a box to replace faulty one and told me they would send a returns bag to send faulty item back. ok item did get sent this idiot from dpd delivery turns up with a mashed up box telling me i had to hand over the old box first does not have any idea that was going to be impossible and was very aggressive phoned sky they did not care but they did inform they instructed dpd to get the box and this is not what agreed

My parents have the older version of Sky, Sky Q I believe, tied my elderly parents into a contract of 24 months then after adding on TNT sports for what always was ment to be a 30 day rolling contract which has now become permanent, So now we are paying for something we do not want or do not need.
Constantly difficult to talk to, awful customer service, on top of this when this contract was set up we took out broadband with them plus a phone line, after giving us guarantees we would be able to keep our existing phone number after it was set up a new number was generated. This caused stress off the scale for my parents as all there elderly family and friends new there old phone number and to learn a new number in there 80s!!! Was particularly unfair, but no, nobody at Sky seems to care, as long as when they put your bills up you pay.
Well I feel seriously let down by Sky and I recommend anyone who is stupid enough to take a contract out with them to watch them like a hawk!! I will never use Sky for anything after this.

Wouldn't give them one star they have no customer service no numbers you can contact them on hide behind an automated service which you cannot use unless you want to pay and the ombudsman email doesn't get replied to would not recommend get freeview
And I'm sure they are playing other stations over what we are watching because we are ignoring their calls to give them some of their own medicine
Trading standards need to check them out

Upgraded phone along with bundle pack John on sales knowledgeable with products no issues upgrading

Sky increased our monthly bill once again whilst in contract.