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Sleeps12 Reviews 

649
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

We've stayed at Holemoor Stables for several years. This year we were 16 family members from 11 months to 95 years. It always suits our needs with comfortable, spacious accommodation, step free acces... Toon meer

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Beoordeeld met 5 van de 5 sterren

I honestly couldn’t recommend Sleeps 12 enough. From start to finish, they were absolutely fantastic. I booked The Granary for my birthday to celebrate with family and friends, and the whole experienc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

superb outdoor space , swimming pool and very good entertainment and dining area. lovely to have a little football pitch and play area Well provided generally - bathrooms and bedrooms good . layo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We celebrated our 60th wedding anniversary and an 80th birthday with our family and had a wonderful time together creating happy memories. We would like to thank James and Katie for providing such... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Zelfcateringaccommodatie
  2. ook in
  3. Groepsaccommodatie
  4. Vakantiehuis
  5. Vakantiewoningverhuur
  6. Verhuurbedrijf voor vakantiehuizen

Over Sleeps12

Geschreven door het bedrijf

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

649 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(649)

299 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Large house well located good facilities

superb outdoor space , swimming pool and very good entertainment and dining area. lovely to have a little football pitch and play area

Well provided generally - bathrooms and bedrooms good . layout works for large family multi generation group.

A little disappointing that the serving dishes, cutlery etc a bit basic with some things missing that you may need for big groups.

29 september 2026
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Antwoord van Sleeps12

Thank you for taking the time to leave such thoughtful feedback. It’s great to hear Garden Court worked well for a multi-generational stay and that the outdoor and leisure spaces were put to good use.

We also appreciate your comments about the kitchen and serving equipment; we’ll make sure this is passed on to the property owners for review.

We’re glad you had a good stay overall and hope you left with plenty of happy family memories!

Beoordeeld met 4 van de 5 sterren

Perfect for a large family get together

Perfect for a large family get together, all bedrooms have own bathroom. Very clean and tidy on arrival. Outside space is private and good for adults and children. Only downside the pool temperature was cold and lining needs attention.

29 september 2026
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Antwoord van Sleeps12

Thank you for choosing Crowcombe for your family time together. It’s great to know the house suited your group so well. We’ll make sure your comments about both the temperature and the lining are shared with the owner.

Beoordeeld met 5 van de 5 sterren

We stayed at the Princehay Barton in…

We stayed at the Princehay Barton in Somerset. From the moment we arrived Sarah and Jane were welcoming showing us around the property. The fresh flowers and humongous chocolate cake was a bonus. We were a group of eight adults, three children and two dogs. We all loved the well kept indoor spa room,. the cinema room was a huge hit all around and we fell in love with the outdoor room. So intimate and cosy for our birthday celebration.
Thankyou very much for our wonderful stay ⭐️⭐️⭐️⭐️⭐️

28 september 2026
Review zonder uitnodiging
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Antwoord van Sleeps12

Thank you so much for your lovely words. We’re really pleased Princehay Barton gave you such a special setting for your birthday celebration. We’re so glad you had such a happy stay and hope we can welcome you back again one day!

Beoordeeld met 5 van de 5 sterren

Kingshay Barton is fantastic

Kingshay Barton is fantastic. All our guests were bowled over by it. Whilst the photos show the facilities, they can’t convey how immaculate the place is – spotlessly clean and frequently redecorated to keep it looking fresh. All the appliances etc work well; I don’t recall anything that didn’t. They even have a hot and cold dog shower to clean muddy pooches!
This is a superb base for a large group: lots to do in the area, close to the coast, train station only 0.5 mile away. We had excellent weather so spent most of the time out and about. We never even got to use the cinema. But if it’s raining there’s plenty indoors with the swimming pool, hottub and sauna, table tennis, pool, loads of board games and areas just to lounge around. Even TVs at the end of the bath, in those rooms that have one. Lots of outdoor areas for sunny days. The Bothy is a great place for an evening meal, whether cooked on the barbeques or in the main kitchen – more intimate than the main room.
Sarah, the manager gave us a thorough introductory tour when we arrived and, living locally, was always available if we needed. On the few occasions we contacted her she was very helpful, even supplying a couple of extra kitchen utensils we felt would be useful. She also organised very efficiently some interim bedroom cleans and linen changes for midweek guest changeovers.
Our only gripe is about Sleeps 12, the booking agency. We found them difficult to deal with, for example wanting to know the ages of all our guests (all adults, mainly over 60), a request we refused to comply with as we felt it was unnecessary and intrusive. Also an excessive number of emails about the need for guest details, room configurations and payment of the security deposit sent weekly from several weeks ahead of when they were needed. But all that was outweighed by the excellence of the accommodation.

28 september 2026
Review zonder uitnodiging
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Antwoord van Sleeps12

Thank you for such a detailed review. It’s wonderful to hear how much you and your guests enjoyed Kingshay Barton, and particularly that the house felt so well cared for throughout your stay. We’ll be very pleased to pass your comments on to Sarah and the property team, especially your kind words about how helpful and responsive she was.

As the booking agency, we have a responsibility to both our guests and the owners who entrust us with such exceptional properties. Some of the information we request before a stay forms part of that responsibility and helps us make sure everything is properly prepared and managed for both sides. That said, we really appreciate your feedback about the booking process and the frequency of the reminders, and we’ll take your comments on board.

Most importantly, we’re delighted that Kingshay Barton itself made such a strong impression on your group and that you had such an enjoyable stay!

Beoordeeld met 5 van de 5 sterren

An absolutely fabulous house

An absolutely fabulous house. Really organised with everything you need plus more. Attention to detail & practicality.
Stayed with family for 80th Birthday.
Pool was large & warm, with inflatables & toys.
Glorious gardens.
Would definitely stay again

22 september 2026
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Antwoord van Sleeps12

What a lovely way to celebrate an 80th birthday! We’re so glad the house worked so well for your family and that you had time to enjoy the pool and gardens too. Thank you for your kind words — we’d be very happy to welcome you back!

Beoordeeld met 5 van de 5 sterren

It was a perfect location and set up…

It was a perfect location and set up for our group very clean and well kept. Could do with a few more mugs as they were 12 of us.

18 september 2026
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Antwoord van Sleeps12

Thank you for sharing this — we’re so pleased Flossy Brook worked so well for your group. We’ll also pass on your note about the mugs; the little practical details can make a big difference when the house is full. Lovely to hear you had such a comfortable stay!

Beoordeeld met 5 van de 5 sterren

Incredible from start to finish

Incredible from start to finish. Dominic was informative and present when ever needed. The facilities and views were breathtaking. Everything was modern and spotless. Could not recommend enough.

18 september 2026
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Antwoord van Sleeps12

Thank you — Ridgeview really does make an impression, and it’s lovely to hear the whole stay felt so seamless. We’ll make sure Dominic sees your kind words too!

Beoordeeld met 5 van de 5 sterren

Kept in touch regularly,which was…

Kept in touch regularly,which was reassuring , the property was very well equipped, we all felt very special staying there

18 september 2026
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Antwoord van Sleeps12

We’re delighted to hear that you enjoyed your stay at Kennard Hall and found the property so well equipped. It was a pleasure having you stay!

Beoordeeld met 5 van de 5 sterren

Great venue plenty of room in the…

Great venue plenty of room in the property for 12 people and 2 dogs. Booking went smoothly and all promises were met. Just a little improvement to the gateway entering the property would be an excellent addition. We had a great time and thank you

19 september 2026
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Antwoord van Sleeps12

We’re so pleased Dustings gave your group plenty of space to relax and enjoy your time together – dogs included! We’re delighted you had such a great time and hope you left with plenty of happy memories!

Beoordeeld met 5 van de 5 sterren

We celebrated our 60th wedding anniversary and 80th birthday

We celebrated our 60th wedding anniversary and an 80th birthday with our family and had a wonderful time together creating happy memories. We would like to thank James and Katie for providing such wonderful accommodation for our celebrations plus a
Delicious cake. Would like to make a small suggestion
Maybe a coffee machine.we hope to return soon.
Thanks Keith and Pam

19 september 2026
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Antwoord van Sleeps12

Keith and Pam, thank you for choosing Pound Farm for such an important family occasion! It sounds like the house was a lovely setting for a very special few days, and we’re so pleased James and Katie helped make the celebrations feel even more memorable. Thank you as well for the coffee machine suggestion – always useful to know what would make a stay even better. We’d be very happy to welcome you and your family back!

Beoordeeld met 5 van de 5 sterren

The perfect place for a family celebration

This was our second stay at Whimbrels Barton as it really is the perfect place for a cross- generational stay. Our family ages ranged from 71 to 3 and everyone had a marvellous time.
The house is beautifully appointed and the separate cottages are such a great feature. My son-in-law was in his element preparing a fabulous meal for us on the Saturday night in the wonderfully equipped kitchen.
The booking process was really easy and the team at Sleeps12 were very helpful whenever I had a query.
Thank you for such a memorable time, I would love to think we will return one day.

11 september 2026
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Antwoord van Sleeps12

Thank you so much for your wonderful review and for choosing Whimbrels Barton for your second stay! We’re also pleased that you found the booking process easy and our team helpful.
Thank you for choosing to stay with us again, and we very much hope to welcome you and your family back in the future!

Beoordeeld met 1 van de 5 sterren

“£3,300 Wedding Stay Ruined by Broken Facilities, a Hot Tub Infection and an Owner Who Never Responded!”

We paid £3,300 for a four-night wedding stay, expecting a beautiful experience. Instead, we spent almost every day dealing with broken facilities, maintenance visits and endless phone calls.The music system didn’t work. I became trapped in an upstairs bathroom due to a faulty lock and had to shout from the balcony for help. The toilet broke, was repaired, then failed again within an hour, leaving our wedding guests flushing it with buckets!The hot tub was another disaster. The water was low, dirty and smelly. When Bill arrived, he immediately questioned how the water could be missing, claiming it had been fine on Monday. We then discovered standing water and equipment underneath. After approximately six chemical tablets were added, I developed a severe rash following its use and contacted my GP.The BBQ didn’t work, and the fireplace remote was broken. We were told the previous guests had broken the remote, meaning they already knew about that issue!Almost every complaint was met with “Oh, I’m sorry, I wasn’t aware.” Regarding the BBQ, Claire even suggested we might not have switched it on correctly!For £3,300, surely the property should be thoroughly inspected before guests arrive? Broken facilities should be repaired or disclosed before taking full payment!
Even on checkout day, someone arrived at 9:45am and sat outside waiting for us to leave, despite our checkout time being 10am.But what disappoints me most is the owner’s handling of our complaint.Claire offered £300 compensation, approximately 9% of the booking cost. I explained why this was inadequate considering the disruption to our wedding celebrations. A week later, I am still waiting for a response.We spent four days dealing with their problems, and now I am expected to chase the owner just to receive basic customer service?Taking £3,300 is one thing. Taking responsibility when things go wrong is another.We paid for a special wedding experience, not a property full of maintenance issues, excuses and unanswered complaints.Absolutely appalling experience and complaint handling. I would never book this property again.

7 september 2026
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Antwoord van Sleeps12

We are deeply sorry to hear about what happened during your stay. We are disappointed that you experienced these issues.

It is a shame that you did not contact us while you were staying at the property, as we have a clear complaints procedure and would have been very happy to step in and help. Where an issue relates to the property, we want to have the opportunity to work with the owner and resolve it for the guest as quickly as possible.

Could you please contact us by email and provide some further details about what happened? We would very much like to understand the situation and see how we can assist.

Beoordeeld met 5 van de 5 sterren

The property was amazing!!

The property was amazing. A few additional signs helping to locate the property would have been helpful. The pool was the highlight of our stay. Every generation used it throughout the weekend . The bedrooms in the main property were luxurious as were those on the attached cottage. A thoroughly enjoyable stay for the whole family who ranged from 12 to 80.

15 september 2026
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Antwoord van Sleeps12

Thank you so much for your lovely review of Perys Hill! We’re delighted you and your family enjoyed your stay, especially the pool and luxurious bedrooms. It’s wonderful to hear that guests of all ages had such a great time. Thank you also for the helpful suggestion regarding signage — we’ll take this on board. We hope to welcome you back soon!

Beoordeeld met 5 van de 5 sterren

Everything was easy

Everything was easy from choosing the property, to booking it, to arriving on the day.
The house had everything we required and a great time was had by all.

15 september 2026
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Antwoord van Sleeps12

Thank you so much for your lovely review of Foxcombe! We’re delighted to hear that everything was easy, from choosing and booking the property through to your arrival. It’s wonderful to know that the house had everything you needed and that you all had such a great time!

Beoordeeld met 5 van de 5 sterren

Perfect for a family gathering of all…

Perfect for a family gathering of all ages. Facilities excellent, clean and well kept and plenty of room outside for bbqs and outdoor games. Well worth a visit.

8 september 2026
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Antwoord van Sleeps12

We really appreciate your recommendation and hope to welcome you back again!

Beoordeeld met 5 van de 5 sterren

Blushing barn

We stayed at Blushing barn booked through sleeps 12 and had a very good experience. Easy to deal with and great communication

12 september 2026
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Antwoord van Sleeps12

Thank you — we’re really pleased everything felt straightforward from booking through to your stay at Blushing Barn. We appreciate you taking the time to leave feedback and are glad the whole experience ran smoothly.

Beoordeeld met 5 van de 5 sterren

Great communication from start to…

Great communication from start to finish and house was amazing !

5 september 2026
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Antwoord van Sleeps12

Thank you — it’s great to hear that everything went smoothly from the first conversation through to your stay. Beyond the Woods is a very special house, and we’re so pleased it lived up to expectations!

Beoordeeld met 5 van de 5 sterren

Excellent range of homes to rent

Excellent range of homes to rent. We have visited 3 now on family holidays and every one has been fantastic

5 september 2026
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Antwoord van Sleeps12

Three stays with us is lovely to hear — thank you for coming back! We’re really pleased Ridgeview was another good choice for your family!

Beoordeeld met 5 van de 5 sterren

Crowcombe house was absolutely perfect…

Crowcombe house was absolutely perfect for my 40th birthday weekend. We went as a family and were glad to have an ensuite in every room! It felt like the amount of guests staying had really been considered and there was plenty of plates, cutlery, kettles and ovens.

As a nice extra when we arrived there was a bottle of prosecco and a lemon cake for us to celebrate my birthday which was greatly appreciated. There was lots to do for the children and we all really enjoyed the swimming pool.

Would definitely return.

8 september 2026
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Antwoord van Sleeps12

Thank you for choosing Crowcombe for such a special birthday. It’s lovely to hear that the house worked so comfortably for a family gathering and that the little welcome touches made the occasion feel even more special. We’re so pleased you all had such a good weekend, and we’d be very happy to welcome you back!

Beoordeeld met 5 van de 5 sterren

Perfect birthday venue

We had the most amazing time, the property was perfect for all our needs! The hosts went above and beyond with every detail! The play park and pool were perfect for the grandchildren and the fenced garden made it safe for the dogs too.

4 september 2026
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Antwoord van Sleeps12

Thank you for taking the time to share this. It’s great to hear that Flossy Brook worked so well for your stay and that the hosts helped make everything feel easy and well looked after. We really appreciate your feedback!

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