Banner for Sleeps12

Sleeps12 Reviews 

658
•
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Really nice accommodation, very helpful owners who were always quick to respond to issues. Good facilities, however sadly didn't get to fully utilise the hot tub due to (a) weather conditions and (b)... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I stayed in Perys Hill in Somerset and Cowslip Manor also in Somerset and they were both the most incredibly presented homes I've ever stayed. Idyllic locations, finished to high standards, beautifull... Toon meer

Beoordeeld met 5 van de 5 sterren

It did exactly as Sleeps 12 promised. We had a wonderful time with the family, 8 adults and 6 children, including a baby, making new memories, that we will cherish. Booking was very easy. The ope... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We've stayed at Holemoor Stables for several years. This year we were 16 family members from 11 months to 95 years. It always suits our needs with comfortable, spacious accommodation, step free acces... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Zelfcateringaccommodatie
  2. ook in
  3. Groepsaccommodatie
  4. Vakantiehuis
  5. Vakantiewoningverhuur
  6. Verhuurbedrijf voor vakantiehuizen

Over Sleeps12

Geschreven door het bedrijf

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

658 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(658)

283 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The quiet location and uninterrupted…

The quiet location and uninterrupted views make this property special.
We were lucky with the weather so the outside space and walks to play in the river were used fully.
Plenty of room to gather together inside too.
Trips out to Sidmouth, Beer and Honiton were enjoyable.

18 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

What a lovely way to spend your holiday! We’re so pleased the house gave everyone plenty of space to relax together too!

Beoordeeld met 5 van de 5 sterren

Sleeps 12 is a great company

Sleeps 12 is a great company, lots of choice for holidays and a Very easy process from start to finish. Always easy to reach with anything you need help with.

18 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

We’re so pleased to hear that! This is exactly what we work for — making sure you have an excellent experience from the moment you book right through to your holiday. We hope you had a wonderful time at Garden Court!

Beoordeeld met 5 van de 5 sterren

Easy process.

Easy to navigate website. Helpful customer service on the phone or email to answer any queries we had before arrival. Clear information given in advance. Security deposit returned quickly.
The property we stayed in was great.

21 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

It’s wonderful to hear that everything felt straightforward from booking through to the return of your security deposit. We’re especially pleased our team could help with any questions along the way, and that Cowslip Manor was such a great choice for your stay. Thank you for sharing your experience!

Beoordeeld met 5 van de 5 sterren

excellent holiday house,exactly as…

excellent holiday house,exactly as presented and the pool in the hot weather was fantactic !

18 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you so much for your lovely review! We’re delighted that Dawdle Down was exactly as you expected and that the pool was such a highlight in the hot weather. It sounds like perfect timing for a family escape!

Beoordeeld met 5 van de 5 sterren

Fantastic house clean & plenty of…

Fantastic house clean & plenty of space. Beautiful area although we didn’t venture out much as we had beautiful weather & enjoyed the pool & BBQ. Thanks to the host Sue for everything

13 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

It sounds like you made the most of Ramscombe! Thank you for your kind words about the house and Sue — we’ll be sure to pass them on.

Beoordeeld met 5 van de 5 sterren

Brilliant company with some amazing…

Brilliant company with some amazing large properties for large groups. Lots of photos and details on each well equipped property. Options for extras to make your stay individual and special. Good website and excellent communication. Easy booking process.Only negative was wanting to charge too much for day visitors as one of the options.

18 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

We’re delighted you enjoyed Holemoor Stables and found the booking process easy. We also appreciate your comments about the day visitor charge and will share them with the property team.

Beoordeeld met 5 van de 5 sterren

We visited for a hen weekend and it was…

We visited for a hen weekend and it was perfect: spacious , clean, beautifully decorated and had just the right vibe. Organisation and communication was also good.

13 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you so much for your lovely review. It’s great to hear that everything felt well organised from start to finish. We hope you made some wonderful memories together at Hares Barton!

Beoordeeld met 5 van de 5 sterren

Everything was 1st class.

Everything was 1st class.. everything you need for a family gathering we have 2 autistic children and they both loved it.

17 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

We’re delighted that Hillydays had everything you needed for your family gathering, and it’s especially wonderful to hear that both children felt so comfortable and enjoyed their stay!

Beoordeeld met 2 van de 5 sterren

We stayed at Ramscombe in West…


We stayed at Ramscombe in West Bagborough for seven nights in June, and unfortunately our experience fell well below our expectations.

From the moment we arrived, it was clear that the property had not been cleaned to an acceptable standard. We found hairs on the bedding, the toilets were dirty, and there were several broken fixtures and fittings throughout the house. Overall, the property felt tired, neglected, and in need of significant maintenance and a thorough refresh.

The outside areas were equally disappointing. They were dirty, unswept, and lacked the level of care you would expect from a holiday property of this standard.

One of the biggest disappointments was discovering that the bifold doors leading to the swimming pool were broken and could not be opened. When we contacted the owner, we were told that they had already been broken for around three weeks before our stay. We were never informed of this in advance, despite it being a significant issue that affected our enjoyment of the property. Had we known beforehand, we would have been able to make an informed decision about whether to proceed with our booking.

To make matters worse, the house manager was rude, dismissive, and extremely unhelpful when we raised our concerns. Rather than feeling valued as guests, we felt that our legitimate complaints were treated as an inconvenience.

Overall, we were very disappointed. The property has great potential and is in a lovely location, but it is clearly in need of investment, better maintenance, and much higher standards of cleanliness and customer service. Based on our experience, we would not return or recommend it in its current condition.

19 juni 2026
Review zonder uitnodiging
Logo Sleeps12

Antwoord van Sleeps12

We have been unable to identify which booking this review relates to, as it was not submitted through the review link we send to verified guests. If you could contact us directly with your booking details, we would be happy to look into this further.

Beoordeeld met 5 van de 5 sterren

Lovely old house

It’s a lovely old house, in the countryside. We really enjoyed a long weekend with a hen group here. The rooms were all very comfy and there’s lots of living space, plus the hot tub and huge gardens. We’ll definitely be back!

10 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you so much for your lovely review! We’re delighted your hen group had such a wonderful weekend at Dovesway, we’d love to welcome you back!

Beoordeeld met 5 van de 5 sterren

The house was lovely

The house was lovely, the weather was perfect, the outdoor space was great lots of seating and umbrellas. The pool was the perfect temperature

14 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you for your lovely review! We’re delighted you enjoyed your stay at Pound Farm, it sounds like the wonderful weather made it even more special!

Beoordeeld met 5 van de 5 sterren

Fab weekend in the heat

We spent a wonderful weekend on the Island. There were three generations ranging in age from 8 to 80. From our greeting on Friday and the handing over of the keys for the two boats till Monday when we returned the keys and boats, everything was catered for.

We stayed on one of the super-hot weekends in July and first task was to cool the house and especially the bedrooms. There was a cooling breeze, and every room had a fan, so we were quickly able to drop the temperature. However, we spent most of the weekend outdoors. There are groups of loungers in various places and hammocks so we could always find something in the shade. There are two rows of picnic tables, one under the trees for family dining and another row closer to the house – breakfast and games. There’s even an undercover gazebo by the Wonky Bar to retreat to for drinks and chats.

Add in a hot tub, checked daily and an outside kitchen and barbecue and this property really has everything. Loads of outdoor crockery and glasses (so no breakages) and then masses of indoor crockery, cutlery, pots, pans, huge serving dishes and even a pizza over. This house lacks nothing.

The only time we spent indoors was when we made use of the amazing games rooms, full of table games, darts and board games. Something for everyone. And we together enjoyed watching England beat Norway on the huge television screen. The beautiful dining room was untouched.

There really was no reason to leave the island apart from miscalculations on the milk front but we did visit Hardwick Watersports and most of the party had a thrilling do’nut ride – twice round the lake.

We have done these big family times together before and this one did not disappoint.

14 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you so much for sharing such a lovely review of Ducky Bird Island! It sounds like the perfect weekend for all three generations, with plenty of time spent outdoors, enjoying the boats, games, hot tub and shady spots around the island. We’re delighted the house had everything you needed and that your family gathering was such a memorable one!

Beoordeeld met 2 van de 5 sterren

We stayed at Holemoor Stables and

We stayed at Holemoor Stables and, overall, the property itself was lovely. We had a great holiday and enjoyed our time there.

Unfortunately, our departure experience overshadowed what had otherwise been a very positive stay.

The advertised check-out time was 10:00 am. However, at around 9:30 am, the cleaning team entered the property while my family and I were still inside. They did not knock on the door or contact us beforehand. They walked straight into the kitchen and began cleaning while we were still packing our belongings.

With 18 guests staying at the property, this created unnecessary stress and made us feel that our privacy was not respected. We ended up rushing to leave because the cleaners were already moving around the house before our check-out time had arrived.

To their credit, the booking team apologised for our experience and said they would raise the matter with the owner. However, the owner declined to offer any form of compensation or goodwill gesture, despite acknowledging our complaint.

Separately, during our stay, we accidentally damaged the induction hob. We accepted full responsibility immediately and agreed to pay the outstanding replacement cost without dispute.

While we take responsibility for our mistake, I also believe guests should be able to enjoy their privacy until the advertised check-out time. Entering the property before check-out, without knocking or notifying guests, is not the level of service I would expect from a holiday accommodation.

Overall, the property was excellent, but the way our departure was handled means I cannot give a higher rating.

10 juli 2026
Review zonder uitnodiging
Logo Sleeps12

Antwoord van Sleeps12

Thank you for taking the time to leave your review. We're delighted to hear that you found Holemoor Stables to be a lovely property and that you had a great holiday overall.

We are, however, sorry to read that your departure experience left you feeling disappointed.

Having spoken with our Head Housekeeper, we would like to clarify what happened on the morning of your departure. At approximately 9:30am, she arrived at the rear of the property to carry out routine checks in the swimming pool plant room, which typically take around 10–15 minutes. During this time, she greeted a guest before walking towards the property, where she also spoke with another couple, asking whether they had enjoyed their stay and receiving a very positive response.

As the external doors were open, she tapped on the door before entering and greeted those present, asking how they were and whether they had enjoyed their holiday, as she routinely does to gather guest feedback. She then asked whether it would be convenient for her to access the pool and games room, which are located in a separate building, to begin her routine checks. Permission was given, and she carried out those checks.

At 10:00am, the advertised departure time, she returned to the main house to explain that the housekeeping team needed access so that the laundry could be prepared for collection. The guests indicated that this was absolutely fine, and the property was vacated at approximately 10:10am. This is the same departure procedure our housekeeping team follows each week, and they always endeavour to be polite, professional and respectful of guests while preparing the property for incoming arrivals.

We are naturally disappointed that our understanding of the events differs from the account in your review, particularly as your feedback during your stay and your original guest review rated the property 10 out of 10.

We also appreciate your acknowledgement regarding the accidental damage to the induction hob. We understand that accidents can happen and appreciate that you accepted responsibility for the replacement cost.

Thank you once again for your feedback. We are pleased that you otherwise enjoyed your stay at Holemoor Stables and wish you all the very best for the future.

Beoordeeld met 5 van de 5 sterren

What you see is what you get!

Amazing place! Pictures do not do the place property justice!

11 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

We’re delighted Bluewater exceeded your expectations — it really is even more impressive in person. We hope you had a wonderful stay!

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic place to stay

Absolutely fantastic place to stay. Everything we needed and more. Kids already want to book for next year.

11 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you for your fantastic review! We're delighted to hear Ridgeview had everything you needed, and even more. It's wonderful that the kids are already asking to come back next year—we'd love to welcome you all again!

Beoordeeld met 5 van de 5 sterren

Lovely property

Lovely property
Sleeps 12 easy booking process

11 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you for your kind feedback! We're delighted to hear you loved Ham Bottom and that booking with Sleeps12 was simple and straightforward!

Beoordeeld met 5 van de 5 sterren

BEAUTIFUL HOUSE

BEAUTIFUL HOUSE, WITH EVERYTHING YOU POSSIBLY NEEDED.

4 juli 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you so much! We’re delighted you loved Garden Court and found everything you needed for a wonderful stay!

Beoordeeld met 5 van de 5 sterren

Sleeps 12 staff were very helpful and…

Sleeps 12 staff were very helpful and friendly answering any questions I had. Clear booking process.
Property was as described. Had a great stay.

16 juni 2026
Logo Sleeps12

Antwoord van Sleeps12

Thank you for your lovely review! We’re so pleased you found our team helpful and enjoyed a great stay at Churchill 20. We hope to welcome you back again soon.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer