Slots Gallery Reviews 

UPDATE
Thank you Slots Gallery for you response but I've already indicated that support is not providing me with any update WHEN they respond but rather tell me to be patient.

I am writing this complaint in hopes that YOU CAN ESCALATE this issue because support does not actually provide any useful feedback!

I’ve been playing at this casino for a bit now and I recently won 28k - was I excited, you bet. That was on August 31st. I am also part of The VIP club which promotes faster withdrawals and higher withdrawal limits.

Being Canadian, e-transfer limits are $6000 so needless to say, I have a few pending withdrawals.

That being said, it’s now coming up to 4 days and I keep being told they handle withdrawals on a FIFO bases, so right away, being a VIP player grants you nothing.

I’ve requested multiple calls from my VIP manager, Steve but he has yet to call me back. When I contact support at slotsgallery dot com, the only response I hear back from is the VIP manager on duty stating my request is pending with the finance company and there is a backlog (tier one response) so that doesn’t get you any where either.

I officially put a complaint in with “askgamblers” and I am hoping for a resolution.

Website states all withdrawals for a verified account, which mine is, can take up to 48 hours which has now surpassed that time frame.

I would really like to emphasize that you should be careful with this site B Maat

I like this casino. It’s easy to communicate for the customer service. Any problem it’s sold awesome this is casino. I prepare for my friends. Every withdrawal is easy.

DRECK SEIN VATER. HIER ZI GEWINNEN IST UNMÖGLICH. 4000€ EINGEZAHLT UND INNERHALB 1 STUNDE UND 23 MINUTEN VERZOCKT AUF 3 - 5 EURO EINSATZ. DAS IST HEFTIG. 9X FREISPIEL AUF 5 EURO GETROFFEN. ES IST UNGLAUBLICH. GEWINN . 28,80€ 37€, DER HÖCHSTE WAR GENAU 66€ HAHAHAHA BEI 9 FREISPIELEN AUF 5 EURO. MAN WIRD EHER VOM BLITZ GETROFFEN ANSTATT BEI DIESER SEITR ZU GEWINNEN :)

Very good Casino and top Service. Im excited

Absolutely disgusting tried for a week to get my account closed not one email replied to, chat just says their reviewing it . Stay away

Boa noite, posso dizer a toda a gente para ficar longe disto, acho que o que me aconteceu a mim ja deve ter acontecido a muita gente, carregar dinheiro eles deixam facilmente, agora para levantar eles pedem coisas que não lembra a ninguém, atenção eu para testar o casino se era fraude ou não so pedi um levantamento de 100 euros, 100 euros nada de especial, e eles pediram logo coisas que nunca nenhum casino me tinha pedido, depois sem levantar nenhum cêntimo pedi para encerrar a minha conta, ainda estou a espera porque para eles encerrar conta tem que se mandar email. Pessoal fiquem longe deste casino, quem avisa amigo é.

Always a fun experience! Good quick response time whe any issues arise . Have yet to get a big win. Enjoy this site.

Bom chat jogos impecáveis e excelente casino

One of the best

They reply on reviews but never on emails. I’ve been asking to close my account almost everyday through email but they never get back to me and always say they will transfer to my manager (which I dont know if he still exist) I’ll keep posting a bad review until they close my account

Good live support & nice slots win with 400€ a cashout to 2600€ easy money🫶

Absolutely top of the range online casino around. So many amazing games to play and the bonus's you get from depositing and playing is a 1 in a million recommended 10 /10

Top Casino, schnelle Auszahlungen und guter VIP-Service und schnell erreichbar.

Awesome site with professional and punctual team members

Arnold is such a nice man always gets straight to the point with your questions very helpful and puts your mind at ease about your withdrawal

Endorse all of the other negative reviews. Issues closing account, get same automated email, issues cashing out. Scammers and please dont reply with the usual BS scripted reply that I see on other reviews!!!
Gonna report the business to the appropriate authority to review you licence to operate in my Juristiction!!!!

I initially thought this was one of the better casinos, they have a good assortment of games. You can have wins, but there’s definitely a lot more losses. Once you win, you have play thousands more through to get a win again. Im talking a loss of almost ten thousand or more . I’m just chasing losses at this time, can’t seem to win anymore . RTP became very low in some games. I have asked repetitively for the last several weeks to have my account closed. They told me only my VIP manager can do that. She was on vacation the first three times that I messaged yet she continues to send me spam mail, but does not respond to any of the emails that I sent her regarding the closing of my account. None. Just like several other people have posted, it seems to me they need to be reported to AGCO regarding these policies . The VIP status withdrawals are supposed to be processed quickly. However, the further VIP up I get the longer that they are taking. I did get it on the 3rd day. It gets frustrating when a casino isn’t consistent. Edit: I have now put in over 15 to 20 requests for an account closure, no one responds ever. My VIP manager gives me 30 free spins worth $.30 lol . Just like the other people they did not honour my request. It’s been over a month. I’ve been asking for account closure. They’ve still allowed me to put in thousands of dollars. They pray on people with gambling addictions. For this reason, I’m changing my two star to one star.

After 8 emails after directed by their chat to close my account for a problem gambler, they continue to ignore. Update:Its amazing that I get a reply on here in 1 day but after 16 emails now to all the email addresses they have, including the one provided that I still haven’t got a reply. Nice try Slot Gallery don’t pretend you care on Trust Pilot. So Shady

Lots of variety of games and support staff are amazing! Been a very enjoyable site to play.