Slug and Lettuce Reviews 

S&L Durham.
Great experience. Good food good vibes and fantastic cocktails. Made properly and very good. Well worth the 2 for 1 offer. Happy to recommend this branch and their staff.

It’s no wonder slug and lettuce st Katherine’s docks have a rating so low. We went in having had literally a couple of drinks but not drunk whatsoever. Immediately we were told too drunk to be served. This was ludicrous as we had literally had 2 drinks, were perfectly respectable and capable. One of our members doesn’t ever drink and was told they were too drunk which is comical. A severe lack of experience on the management side here.

Firstly not having an ingredient listed on your menu is not just unacceptable but very dangerous. Went for lunch and discovered my dish had chillie s which I cannot eat , not listed on menu !!
Explained I could not eat it ,got offered something else ,ordered cake and coffee. Told coffee machine not working ,waited over 20 mins ,nothing arrived. Complained to the manager who was smirking which is very disgraceful.
Won’t be back ,this was a special treat for my sister in law. Very upset. Not to mention unwell after eating 1 chillie !!!

Dirty glasses it took 6 attempts to find a clean glass after finding 2 lots of lipstick on the glass plus the gent toilet smell disgusting - Lincoln

Been for an afternoon tea today through buy a gift and it was absolutely disgusting
The sandwiches were nothing like you expect to see for an afternoon tea
Then the cakes came in a disgraceful plate and what we thought was a jelly but just strawberries in a presume juice
Husband enjoyed the scone
But would not rate it at all

If i could give no stars i would have. Party of 10 booked in for 1.30pm for a hen do. When we got there our table was not ready. We were told to all order individually at the bar which is ridiculous for a party of 10. When the QR was showing an error message. The last person in our group to order was told twice that the food she wanted for her mum was not in stock, having to leave the bar to tell her mum that their food is not available, she was then sent to the back of the queue this happened twice (to the bride) once we managed to find food that was available we were told the kitchen was too busy and their food would take roughly an hour to arrive, this resulted in 2 of our party not ordering any food we would have left if the rest of our party hadn’t already started eating as the food came out in drips and drabs. When questioned the manager on shift Chloe about the process she was rude and frankly didnt care that our event was ruined by them. Which was a shame because we wanted to spend time here and enjoy the cocktails. The only pleasant part of our experience was Carl who was friendly and helpful. The 1 star was earned by him alone.

Wouldn't even rate the Manchester one 2 star. We PREORDERED food and yet somehow they still took 2 and a half hours to arrive at the table. The food is absolute garbage even if it was hot, which guess what, no it was cold. No words on how f'in terrible it was. There staff didn't help, useless at knowing anything. They forgot drinks. Literally everything was terrible. AVOID AT ALL COSTS!!

awful food, food all came out very different times, dry chicken, overpriced, bad experience. unhappy with my birthday meal

I wanted to take a moment to express how impressed I am with the exceptional service provided by Elliyah during our visit to Sug and Lesses. From the moment we arrived, Elliyah made sure our experience was nothing short of fantastic. She ensured our drinks were constantly topped up and checked in with us frequently to make sure we were comfortable and well-catered for. The food was absolutely delicious, and Aaliyah attention to detail and friendly demeanor truly enhanced our dining experience. She never left our table once, always making sure we had everything we needed. It’s rare to come across such attentive and professional service, and we are incredibly grateful for her dedication. Thank you, , Elliyah for making our visit so amazing

Amazing brunch! Kyle is a Geeza!!

I was supposed to leave this review Friday but I was so drunk from our bottomless brunch I forgot! Kerry was our server and absolutely made our evening, full of energy, great food, great atmosphere. Definitely will return

Awful!
Make you pay £10 deposit in case you do not turn up for your booking!
We turned up to the slug & lettuce in York and it wasn’t somewhere where we could eat a meal.
It was pitch black, full of drunk youngsters and the music was deafening.
There was no way we could have eaten there !
I want my £10 back

I accidentally ordered drinks on the app to the wrong branch as the app defaults to the last place you were rather than using your location. The branch I was in (Richmond) wouldn't give me the drinks and told me to call the other branch (Waterloo) for a refund. I called them and they wouldn't refund me because they had already "used the stock". What would be pennies for them cost me £40 and they wouldn't even consider refunding me or fulfilling my order in the branch I was in. I am absolutely disgusted with Slug and Lettuce and will definitely take my business elsewhere from now on.

Derby branch.
Great food and excellent service, the staff went out of their way to accommodate us and we're very pleasant. Our server Olivia was friendly, attentive and very smiley.
A definite recommendation from us.

Nedward from Portsmouth was very attentive and friendly.

The food is appalling not fit for consumption i will never eat there again.
Full refund was given but it put a dampener on our day out.

I recently booked a table at the slug and lettuce on 27/04/2025 .. I booked afternoon tea for 13 but only 9 family members could make it ..I was told by the manager when I arrived that the four family members that did not turn up ..I would still have to pay for them .. which I think honk the s so unfair .. the afternoon tea was so disappointing.. stale bread and soggy due to the tomatoes. Cold pot of tea .. cakes were frozen .. but when arrived were melted and stuck together .. scones were dry ‘ I’m sorry I have been to a few afternoon tea venues and they have been beautiful.. I tried phoning head office but can’t get through.. £207 for 9 people .. as I had to pay for the four that didn’t come due to illness .. I will never go here again very very disappointed

Never booked here before, but thoroughly enjoyed it. Party of 6, wasn't sure what to do once we got in but was soon met by a hostess Lydia and Ethan the bar man very informative and welcoming. The drinks did not stop flowing never had to chase down someone for drinks Lydia asked before we needed any so definitely bottomless, food was lovely too

Slug and Lettuce Gunwharf. No one serving downstairs so went upstairs to get served to then be told by an obnoxious barmaid that it was table service only upstairs. Told her that we had been waiting 10 minutes downstairs for her to just walk off. Definitely will be telling all my friends and family to AVOID.

Visited Cardiff branch for a Mother’s Day afternoon tea treat, April 25. A pleasant experience, the food was tasty however value for money and portion quantity does not justify the £50 cost