Slug and Lettuce Reviews 

Roisin served us and they absolutely slayed !!! can’t wait to go back again !! the service was so good, Roisin derives a raise !!!

Food was not great. Part of the menu was unavailable. What I did get was greasy and unappetising. Service was non existent. I will not be eating there again.

Bristol
I was generally underwhelmed with this visit given the choices in Bristol. I don’t like the self service order at the counter model as you pay before you get anything but that’s the S&L model.
The chicken skewers starter was over cooked and difficult to cut and chew, the side salad was ok. Service was nonchalant and I wasn’t asked if my food was ok and it wasn’t!

Travelled to Glasgow today to meet a Scottish friend for lunch, we chose the Slug and Lettuce near the station, we chose S&L as I have visited our local one in Derby many times and have always had good service.
The venue wasn’t particularly busy, we weren’t greeted after waiting, so made selected our own table. We ordered our first drink whilst perusing the menu. Our cocktails sat at the bar for almost 10 minutes on a tray, in the end I went up and helped myself. No one actually noticed that we had waited or that I had infact helped myself. We decided not to stay for lunch.
We left as there were plenty of other venues within a few minutes walk. Extremely disappointed, especially after recommending S&L to my friend.
Hopefully my feedback will be noted and possibly actioned for future customers.
Sadly Disappointed,

Just drank and eaten in the Waterloo bar. Customer service is awful....yes you can order by app, but god forbid you order at the bar, it's as if you're not there. Ignored and when I was served, the young lady....didn't say girl, started to serve my drinks but then served the next customer???? I eventually got my drink. When the food arrived, curry great, macaroni cheese great, cheese burger, the team favourite came without sauce and then asked where it was, was asked if I wanted it....yes, as it's on the menu. Arrived in a couple of Macdonald's paper sauce pots....burger was cold. Unfortunately didn't complain as had had enough and wanted out! I will not be back as I feel they do not value custom...shame!

Just been to the Oxford Slug n Lettice with my granddaughter. Food was awful, cold and tasteless. Considering it was quite pricey for what we had, never again visiting. Even the couple sat beside us said theirs was the same. Not a good choice.

Slug & Lettuce- Deansgate, Manchester.
First time there, for a night out with my wife before going onto the theater.
It was excellent.

We were greeted by Callum, a very charismatic young man.
Exceptional customer service and he
made us feel very welcome.

Food, Very Good.
Price, Cheaper than we thought!!
Welcome, Very friendly

Would we go back?
Yes.

Slug and Lettuce in Spinningfield, Manchester are very polite. Fast service, very good cocktails

We visited the Slug and Lettuce in Newcastle-under-Lyme
It was very clean and friendly staff
We both had a meal at lunchtime
It was terrible not worth the money at all
I had smothered chicken struggled to cut through it
It came with fries which were hard and garden peas
I would say this pub is more for drinking and not dining

went for a bottomless brunch for new years. booking was complicated, staff were not aware of what was going on, one staff member didn’t wash her hands after going to the toilet. overall poor service and gross staff. we booked for the disco/ party afterwards but it was not good at all. dj was rude but matt and lewis on the bar were great. in conclusion; inattentive staff, poor service, poor hygiene from staff, poor choice in dj, not a vibe at all. left 5 hours before the end. i was talking with security outside most of the time, and that was the most interesting part of our night out. shocking send off into 2025. moreover, at the beginning of the brunch we were supposed to have a BOTTLE of prosecco on arrival but they poured the drinks and then took the bottle away. when we asked why this happened they said it was their “policy”! defo think the higher-ups should reconsider this. DO NOT RECOMMEND!!!!!!!

Pre-ordered for our Xmas function in Sheffield and then to be told on the evening that my steak meal wasn’t available, I had to drown my sorrow in vodka and redbull, I left famished and could barely drag myself to the next pub, feeling weak and now on vitamin supplements due to being malnourished, I feel weak and can only just leave this review so that others are not impacted by such poor service! I am now roaming Sheffield town centre looking for unaware pigeons as a source of protein, armed with just my ability to survive and a disposable lighter!

Went to the slug and Lettuce in Cardiff paid a £10 deposit on booking went following day and ordered meal and drinks when we asked how to reclaim our deposit they refused to refund it. I feel this is very dishonest behaviour from a big chain that should care about it's reputation but with 39% bad reviews it's obviously bad service is of no concern and everyone should stay well clear of these rip off merchants.

Following a difficult experience at St Marys Axe the Stonegate Group customer service team have been very helpful and my £20 deposit has now been refunded. Thank you .

Deposit taken booking cancellation by them but deposit not refunded
Table for 7 booked and deposit taken then was told that there was a gas leak and booking was cancelled, however they flatly refuse to return the deposit

Food was amazing. Great with drinks for bottomless brunch they come around every 10-15 minutes. We were server by jack in Swansea slug and lettuce he was very polite and friendly, will definitely visit again. Me and the other half realty enjoyed would recommend for a fairly cheap and enjoyable night out.

Dinner at Portsmouth slug and lettuce really friendly staff Gem was our server and very attentive. My husband went to the bar on first arriving to be told to go sit down quite abruptly by a girl with longish dark hair and had a go away look on her face. But when we told Gem this she apologised on their behalf and hence her attentiveness obviously to keep us happy which I appreciated. Overall bar the rude bar tender we enjoyed our time and meal

Nina at the west george street venue in glasgow was amazing. Her attentiveness to our whole table was second to none. She was friendly and approachable and nothing was too much of a hassle. Thank you Nina.

Slug and lettuce in Portsmouth gunwharf was an absolute joke! I booked 3 tables, 2x 12 and 1x 4 as it wouldn’t allow me to book more than a table of 12. After a month of this booking I then get a call from them to ask if this is correct… I explained yes as I I wanted to take my clients out for brunch, to which she explained they don’t normally accept this but will this time.

My first lot of girls turned up and said they felt some sort of hostile from the team when they gave them the name of the booking. There was not one ounce of warmness or friendliness and it was as though the staff had already assumed we were some sort of trouble makers.

I then turn up with more of the girls and feel like we got eye balled by the stuck up manager and her security guard.

I explained to one of the staff members we didn’t need the table of 4 due to 4 cancelling. So could we please sit the 2 tables together, in which with I may add, a frosty response of…. No. Can’t be done. Why is beyond me.

You put the tables I booked on either side of the bloody room! For what? And when I asked, because they don’t want any trouble with drunken people…. So question for you…. Why on earth would you sell bottomless brunch’s when you know people go to get drunk?! I then asked what would they do if they had a table of 26 for a Christmas party…. Oh well that’s different…. Because you have different rules for different occasions…. What a load of bull****

Then my friend was served a gin and tonic in a bloody tumbler glass….

The only saving grace from that bottomless brunch was our waitress Ann! I explained I was fuming and to be fair she tried her upmost to make it as enjoyable as possible. Even she said we were the most fun, friendliest bunch she had in a while.

Will definitely not be returning for a bottomless brunch here. Maybe work on your rules and policies and for the manager, she could work on her management skills and not be so judgemental. It’s not a nice look.

S and L Oxford

Awful experience- my daughters 19th- suffered the Friday night traffic - resulting in a two and a half hour round trip as S and L don’t do birthday cakes- met lovely member of staff who assured me expensive cake, sparklers and candles would all be given- checked her booking etc - they kept the cake.

Zoe made our bottomless brunch seamless and a fabulous day. We were nervous following reviews but Zoe has turned our frown upside down. Thank you Zoe (Manchester Piccadilly)