Smiths Motor Group Reviews 

Two years ago I booked my car in for a service Smiths Vauxhall Ilkeston and asked the agent (male) to get the technician to fix the boot lock as I could only open it from climbing inside the boot and using a screwdriver. The agent told me to wear a miniskirt and demonstrate the problem to him when I arrived at the dealership. Now I like to think I have a sense of humour but this is crossing the line on a massive scale. I had to beg my partner not to go to the dealership and confront him. Anyway the matter was resolved brilliantly by the manager. Soooo moving on to this year when my brand new car had a safely recall which messed up the digital petrol indicator which was going down and then back up so I had no true indication of how much fuel was in my car (sometimes an 80mile discrepancy) Car went back for a fix (senior technician ) which did not resolve the issue, one of my two keys was returned to me dead, so had to go back and get the issue resolved, luckily I checked it before leaving, come on technician check the small details and ensure the keys work. Car went back a second time and all I can say is… here we have a senior technician who has no knowledge of how a car registers and uses fuel, he drove around using my very expensive fuel and clocking up mileage trying to figure out what the issue was. I was given the explanation that since the recall my car now registers fuel on the outside temp, driving style etc, I would expect a senior technician to be aware of this information/technology and not spend the afternoon driving around in my car.
Each time I go to the dealership i find it very uncomfortable as “Mr Mini Skirt” is still employed there, however Danielle has been exceptional in ensuring I have no contact with the man.
My car still isn’t right as since owning from new 18 months ago a full tank registers 429 miles every time, it now registers 489 miles and I don’t believe the fuel tank has grown larger since the recall.
I no longer trust or have any faith in this dealership and will be using an alternative in future. My next vehicle will not be a Vauxhall.

What a wonderful experience we had buying a car
We turned up last Saturday just to browse and not a Hyundai , but we saw a car on their forecourt at 2:15 by 5:15 we had part exchanged our car and bought a lovely Hyundai Bayon
A big big shout out to James who is the best salesman in the world !!!
Genuine warm not pushy but informative friendly and efficient
Thankyou soooooo much

Called in today to look at Renault models as possible replacements for our older car and was very impressed with salesman John. He listened carefully to our requirements, asked relevant questions, was most approachable and showed us various models that fitted our criteria. A great representative for Renault.

Never again would I purchase a vehicle from the peterborough dealership, went in for failure of the blind spot mirror and had to rebook for parts, fair enough so booked in for service at same time after being told I could have the service plan then all of a sudden I couldnt, anyway service and replacement parts fitted to mirror, mirror hasnt worked since and service light was not reset, so dashboard like a xmas tree on start up, re booked in for mirror and service light reset, upon arrival as was told they would need it for 4-5days i was told the loan vehicle i had noted had been let out the day before, so had to reschedule everything and book a taxi to airport instead of using the loan vehicle as originally booked in, the garage is a complete shambles and lack of communication is appalling so I had a 60 mile round trip and an expensive airport taxi through no fault of my own, and yes they will be getting the invoice for the taxi.

What makes it an even worse experience, I took time out of my family holiday to email the address and smiths nissan in Peterborough and to be totally ignored by all parties, this will be going further when I return, absolutely disgusting behavior from all of the parties involved up to now.

Purchased used vehicle from Smiths Motors at Bretton, Peterborough, and have been extremely pleased with both the car and the service we received. Wasn’t a new or expensive car, by today’s standards, but we were treated with respect and courtesy at all times by Dan from Nissan sales. Nothing was too much trouble and no pushy sales tactics from Dan which was a relief in itself! We’d been to many garages/supermarkets in recent weeks but none matched the service we received from Dan at Smiths Motors. Excellent vehicle, excellent sales experience and excellent customer service from Dan. Thank you!

​I was very happy with the service I received from Angus. He was incredibly helpful, informative, and made the entire process of purchasing my new car very smooth. Highly recommend!

I have dealt with Smiths for a number of years, buying 5 different cars from them. They always have time for you and you don’t feel pressured into buying something that is not right for you.
I must add that on 2nd June, an orange engine warning light appeared on my dash but only for a few seconds, then disappeared. On 3rd, I phoned Smiths Peterborough for help as I am due to drive to Luxembourg Saturday. The young lady suggested I call in the next day and she would arrange a diagnostic. All dealt with very promptly and I received reassurance that there is no problem. Great response to an urgent request. Thank you young lady on service desk.

I bought a second hand Vauxhall Crossland and paid the 12k for the car before picking it up.

The customer support from the sales team was diabolical. The representative did not reply to emails or telephone calls and I was so disgusted with Smiths that I sold the car after 4 weeks with a 3k loss and bought a Mercedes.

I would not recommend this company for a used car.

Went for a oil leak diagnose for my Renault Kadjar and the price offered by Smith Renault was £4200 + if they will find anything else. Been to other garage, replaced engine gasket sealer, replaced bottom oil drain plug, replaced oil and all filters + spark plugs. All cost me £ 542. How to charge over £4200 and to say is leaking oil from everywhere and need remove transmision, engine, everything?
They just want charge people's with no knowledge. And £180 just for a diagnose is too much. Couple years ago they was better, but now they care just if you buy new cars, once problems start they ignore and charge you 10 times more than should.

I recently bought used Hyundai Ioniq 6 from Smiths in Peterborough. I saw it online, contacted them and asked the questions I felt necessary. They responded swiftly every time I contacted them.

I agreed to purchase since the price, mileage and condition were what I was looking for. We arranged for them to deliver the car to me, which they did at the expected time.

The car was exactly as described and I can't fault the service I received from James on their used car sales team.

This was a marked contrast to another Hyundai dealer who had a similar car for a similar price. That dealer lost their sale because of the way they responded to me.

Based on my experience, I'd happily recommend looking at Smiths in Peterborough if you're looking for a used Hyundai.

Picked up my brand new car today. Had a fantastic experience from start to finish 10 out of 10 for sure. I dealt with Keith Lloyd from Hyundai within Smiths Motor Group in Peterborough.

Keith was very professional, knowledgeable and treated us respectfully throughout the whole process. Keith expressed that Smiths Motor Group meant a lot to him as it was a family business and we felt that he was proud to work here. We were impressed with how easy he made the process in buying a new car and he’s been the best car salesman by far we have bought from. We will definitely be back again !!! Thanks again Keith.

Great deal, great car, very happy.

These chaps go above & beyond. Highly professional & totally trustworthy 6 out of 5.

Thank you SMG folk.

A great service from Smiths just bought a used car from Craig and always used their service dept Graham in the Service dept is the best

Bought our first electric car, the Dacia Spring extreme. Cheap but drives beautifully. So impressed with Alex, our salesman that we are now buying a Renault from him. Very polite, courteous young man. Spent considerable time with us going through options.
Thank you Alex

Called during opening hours, and a voicemail said that they were closed. Sent in an online request to be called back, and didn't hear back. Called in and was told that sales were busy and they would call me back. Got a call back asking to speak to someone by a different name to mine. I explained that I am interested in a Vauxhall, but that isnt my name. The person didn't try to help me, just said sorry, and hung up. I won't waste any more time with them.

Avoid.
Dropped my car off for warranty work on the 15th of December. Received a call later In the day saying they would need the car overnight. That was the only time they bothered to update me in the near 2 months they had the car. I had to chase updates from smiths, usually having to call 5+ times for them to even answer and then tell me they would get back to me with promised call backs that didn’t happen. I was told on one update that the car had a part fitted to it, which was a lie as the day I collected it the issue was still there and the part wasn’t even changed! They admitted it wasn’t fitted when I phoned up a few days later so they clearly knew.
To add to that they had also scratched my car. I had taken photos the day I dropped it off with no scratches and on collection there was a nice scratch that has taken the paint off the bumper so cannot be polished out. I made this clear to the after sales manager on the day but he didn’t have much interest in it, claiming it couldn’t have been them although it most certainly was as it wasn’t damaged before-hand as I have photo evidence of that.
I also had an MOT whilst my car was with smiths, which was failed due to track rod ends. But the suspension area was supposedly inspected for part of my warranty claim and yet somehow a MOT failing part wasn’t picked up? So was it even inspected at all or did they just not care?

Having dealt with other Nissan Dealers l would not give a review to any of them. Smyths Peterborough where I bought my latest Nissan Qashqai, KURT l must say is the best sales person l have ever dealt with. Very Very helpful and friendly, He talks to you more like a friend than a customer which is nice. I've had the car for four months phoned KURT for help on something l didn't understand he was there again to help me . Message to the Boss if ever he wants to leave do everything to keep him he's a diamond , Thanks again KURT Peter Johnson,

Went into smiths Nissan to get a Quote for replacing the horn switch (clock spring) was quoted £283.00 for the part went on the internet exact same genuine part inc. postage £68.00. Bit of a price difference.

I've tried to buy a car from Smiths Renault Peterborough on Sunday and I pay a deposit £500. Next day I've changed my mind and I cancelled the transaction. I asked for a refund but they tells me I can't get the money back.

Recently purchased a new Renault from Smiths Peterborough, after initially finding a deal through Carwow. Although I live in Devon, the price was so much better than my local Renault dealer that it was a no brainer to go with Smiths.

Aside from that, Angus the online sales guy was brilliant from start to finish - answered all my initial questions quickly and efficiently, put no pressure on at all to get the sale. During the process he kept me up to date at all stages.

Having decided to travel to get the car, I met Angus for the handover and he was just as efficient, professional and friendly in person. The handover was quick and efficient, and to top it all he had added car mats, a safety kit and half a tank of fuel so I didn't have to fill up straight after driving the car away on my long journey home.

All in all, a very pleasant way to buy a car - thank you Smiths Renault, and Angus in particular - it was a pleasure and well worth the 13 hour round trip!