South East Water UK Reviews 344

The business itself is a disaster as we all know, but Matthew in customer service was polite, kind, chatty and is obviously a credit to the company. I feel awful for how I expect he is treated on a regular basis based on the numerous failures of South East Water and the strain they place on customers every day. He refunded my credit balance immediately and was nothing short of helpful. Thank you Matthew!!!

There is always a problem. The water bills go up through the roof, but no compensation is given when the water doesn't work. It's 2026 theres never been any investment in the future despite billions of pounds of profits. Absolutely sickening

The bill keeps going up and the service goes down ! No water or low pressure happens often enough now that I am no longer surprised..same excuses same lies !.. More buildings, more houses in the area including an hospice and there is already no water in our area some days ! How are they going to cope then ! We will have even less ! The great drought of 76 didn't cause this much disruption as at least there were stand pipes we had a regular supply of water from and a reason!Stop paying top level staff and head office so much and start putting the infrastructure in place for the future! A couple of days of hot weather shouldn't cause an issue! It happens every year!

They have one job and constantly fail to do it. How is their senior management still in a job? Only in water companies can complete incompetence be rewarded so well.

Scoring 1 star as there's no option for zero. They can't keep getting away with this. Taking increasingly ridiculous amounts of my money, paying themselves massive dividends, pumping illegal levels of sewage into the sea. "increasing our water efficiency campaigns" is insulting, telling us to use less water when our supplies are completely cut off. Bottled water stations are a joke, roads are gridlocked and they can't meet demand, now people are panic buying all the water in supermarkets. How about you just supply the water you're extorting me for!? "During the hot weather we are seeing increased water use in some areas ", what did they think was going to happen during the hot weather...? Clearly no effort made to anticipate this obvious increased water use. I AM SICKENED BY THE GREED, SORT IT OUT AND SWITCH ON THE WATER I'M PAYING RIDICULOUS AMOUNTS OF MONEY FOR.

Oh south east water. Quick enough to take your money but yet again no water coming out of the taps. Whole town has no water now for 2 days and this follows on from the 5 days without water last July. They open just one measly bottled water station in a Sainsbury’s car park for the whole town which has made the roads gridlocked and not everyone has hours to queue up. No water as of yet delivered to house. The elderly and vulnerable will be struggling with this during a heatwave like we have at the moment. South east water should be stripped of their license. Truely awful organisation and they should be ashamed of themselves!

It’s the 27th May 2026, I have just bought the last bottles of water from the co-op in Whitstable. I have messaged both of my children to stay at their partners houses and made the last cup of tea from the kettle. I have searched for containers to fill up with water when I visit work tomorrow and have urinated into a bucket and watered the garden with it.
I have not received any communication or water from my local authority and dread what the elderly and very young are doing to cope. I just hope that tomorrow brings communication from south east water.

No water again during the hottest days of the year. Exactly the same situation as last year, and still zero responsibility from the company. People are paying bills every month and expecting a basic service, yet every summer it’s the same chaos and excuses. Completely unacceptable and frustrating for everyone affected.

Yet again for two years running here in Whitstable and herne bay we have no water. The same tired problem as last year. You would of thought that during the winter they would of corrected the issue. To compact the problem thousands of new homes are due to come on line over the next few years. If the infrastructure can't cope now what's it going to be like when these new homes come on line. This is shear incompetence on the part of the water company, what the hell are we paying water rates for when they can't supply it. Same problem, same excuses and yet again putting the problem on their customers. Sort your life out southeast your a joke. SHOULD WE ALL STOP PAYING OUR BILLS UNTIL YOU GET YOUR ACT TOGETHER!

I have to give 1 star as not able to score 0. What a joke of a company. Taking ever gargantuan amounts of money from me, and paying itself more dividends, whilst providing me with a poorer service. One day of sunshine and now told to expect disruption to my water supply in Maidstone. How does this shit company keep getting away with it?

It's sickening that South East Water have increased our monthly change over less than 2 years from under £80 to £205 (or nearly £2500 A YEAR !!!) for the same level water use in 3 bed house in Kent - data show average charge for household like us is currently no more than £400 annually.....so I've no words to for the anger and worry we feel today after being told to our latest meter readings for April is asking for three times our current amount = South East Water will asking us to pay over £6000...just to have drinking water and flush the loo.... we can't and won't pay, it's a disgrace!!!

The worst water provider ever allowed to make profit out of poisoning the water supply, daily with toxins and chlorine and flouride that causes cancers and weak bones, when you get none of that in Manchester or Scotland. They pollute the waterways with sewage and the seas, I'm actually surprised they're allowed to even make money to be honest with you, they charge you more to poison you more, make you docile just like what happened in world war 2. I've tried to pay them and they're just allowing me to go onto debt, what a lovely company this is, their staff are incompetent and useless. Trying to ask universal credit to take money out of account is kind of a scam when they're doing it to gain more profit and better Christmas dinners, hide when they have them so they can party on and keep poisoning us. There should be a law against this, but it seems the government is ok with that, goes to show you that the government don't care about the people but themselves. They're all getting back handers. If the people rise up against these people they would have better drinking water and a wholesome life without their poisons. If loby can desalinate their water supply surely this country can but they know they want to cut corners and save money. This water company should be sued and not able to provide a liaison to people that drink it daily. They should also be locked up. Crimes against humanity should not carry on like this and their staff need to be trained better at making a resolution to help their customers. No way of switching to another water company. This is how they create problems for families. Don't fix burst pipes for months. It took over 6 months to fix a burst pipe near flats o live at. This company does know what they're doing and it's all about making money at the customers expense.

Terrible company water supply was off for about 2 weeks I had to shower at work and fill up water bottles. At least we got compensation but it's absolutely ridiculous.
We get no choice who our water company is and so they don't have to give a hoot.
Cowardly CEO is still taking home the big bucks and getting his bonuses while ordinary people suffer with third world water supply.

David Hinton must resign immediately.

charged me for 53 cubic meters when i only used 27.
check your meter readings. they will rip you off.

I am the executor to my fathers estate, and funnily enough, my father is no longer using water! So we geta letter querying why no water is being used. Yet when I try to ring up and tell them why, they don't answer the phone. I loather and despise companys which are so disrespectful of the value of my time. There is a limit to how much of my time I am willing to waste on this. You might think they would have a form for such an obvious issue which presumably happens when occupants die? But no. I just have to sit endlessly waiting for them to answer. It is a pity I can't use rude words in this review because we the reason rude words exist is to convey huge frustration or as a response to disrespect by others. I note from their rating I am not the only one that they disrespect. I think 15 minutes of my time is more than enough to waste. Useless.

Being sent a 500 pound bill saying my partner and I have been using 15 baths of water a day. Total nonsense. I truly despise this company and cant wait for them to face justice.

I'm trying to reset my email address to a new one. SEW don't seem to want me to do this and just blopck any change i want to make. I've not been affected by the water outage over the last few months but their Customer Service is still off the scale and falling several thousand feet. I've requested emails but get nothing, just frozen out..

Can you rate a Zero for this useless monopoly.?
Try as we might to even get an account for a new supply water of water we have yet again failed!
No one answers Emails or phones probably too busy mending leaks. No business could operate so incompetently if it lived in a real business environment.
If someone ever reads this be aware that as you clearly do not need us as a customer, we will will continue to use your water.

This for objecting to a regulator’s report (OFWAT) and going to court and failing to get the regulators report from being published.

I don't know where to start? In what world do we live in, when we're paying a company absolute extortionate fees,, to dump excrement, Raw f$[kng excrement into our rivers, seas and places of natural beauty?? Looking at my "Enhanced" bill this morning makes me want to kill myself!!! How are they allowed to carry on running this service? When its just price hike after incompetence, after price hike, after incompetence,,, they need dissolving, they are incapable of carrying out the tasks in hand , its just a jolly up for shareholders and absolute Rsoles
Disgusting shower of absolute Sht!!! Literally