Sparkle Sparkle Reviews 

156
TrustScore 4 uit 5

4,0

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Beoordeeld met 5 van de 5 sterren

We used Sparkles for over three years and they were always brilliant. The ladies were kind and did a brilliant job and nothing we asked was too much for them. Our cleans were often done when we were a... Toon meer

Beoordeeld met 5 van de 5 sterren

Booked a deep clean at quite short notice, and for a challenging and quite big job. Kitchen, 2 bathrooms & 2 / 3 other rooms. Gave all info online and booked easily. Got confirmation through by text &... Toon meer

Beoordeeld met 1 van de 5 sterren

Very poor standard of cleaning. Booked a deep clean to end a tenancy, the ladies instantly became aggressive and confrontational when I pointed out they hadn't bothered to clean most of the prop... Toon meer

Beoordeeld met 5 van de 5 sterren

The team did a fantastic job of the deep clean, making our house sparkle heading into the Christmas period! The team on the day were really friendly (and understanding of the areas we hadn't got quite... Toon meer

Bedrijfsgegevens

  1. Schoonmaakbedrijf
  2. Tapijtreinigingsbedrijf
  3. Schoonmakers
  4. Schoonmaakdienst

Informatie afkomstig van verschillende externe bronnen

Sparkle Sparkle was founded in 2014 as a professional home cleaning company. We clean homes on a regular basis contract or do one off cleans for end of tenancy cleaning or spring cleans. We also offer carpet cleaning and can clean other items on one of...


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

156 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(156)

11 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Long term customers

We used Sparkles for over three years and they were always brilliant. The ladies were kind and did a brilliant job and nothing we asked was too much for them. Our cleans were often done when we were at work and found the girls were trustworthy in our home and absolutely brilliant with our pets. Would highly recommend!

16 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Yesterday was the first time in my life…

Yesterday was the first time in my life I had my house cleaned by a company. Over the last few weeks I have spoken by email to Fiona who is the customer services, very patient, pleasant person who answers all queries quickly without fuss for Sparklesparkle.
Jackie and Robert arrived on time and put me at ease straight away. They are really lovely people who take great pride in their work.
I took my dog out and left the house after going through what I would like done.
I had a call from Jackie and Robert to say that they would be finished in half an hour around 4 hours later.It was perfect.
I could not believe the work they both got through! Everything was fresh and sparkling. I feel I can ask someone in for a cuppa without my home being grubby and covered in dog hair. I have signed up for a fortnights clean. Worth every penny.
Thank you, Jackie and Robert, you are 🌟 stars.

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, professional and great price. Did the floor, raised bed topping and white walls and they all look brilliant.
Gone from winter stained grey and brown to sparkly pink and white walls.

22 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid

Avoid. Prepaid £74 for a standard clean. 3 people showed up and stayed for just over 30 minutes. No windows cleaned, sills, skirting, banisters and shelves not dusted and showers left with black marks in the tile grout that can be cleaned off. Was told the girls didn’t lift the blinds. When I contacted them I was met with attitude, I had to ask how it can be rectified as no solutions were offered. Very poor standard. Unprofessional would not recommend.

24 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Such a brilliant experience with…

Such a brilliant experience with Sparkle Park Cleaning Co.. Not only was the cleaning excellent, but they also helped organise parts of my home which made such a difference. Professional, trustworthy and very hardworking. If you live around Wembley Park and need cleaning or organising help, I would definitely recommend them.

10 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fab for a deep or regular clean!

This cleaning company is great. I've used them for a starter deep clean and ongoing regular cleans. Their customer service team is quick to respond and the cleaners are flexible to changing needs (as far as swapping a day when needed, etc). The 3 that come to the house are lovely, efficient, open to feedback and quickly remediate anything missed. My house is left looking and smelling lovely every time.

I hope to continue using this company for many years to come.

14 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointing / do not use

I’m really disappointed - despite good communication with their customer service team ahead of time - the team of 3 cleaners who turned up at my mother’s property were there for a total of 35 minutes - barely cleaned, didn’t dust bleach or even clean the windows. I actually don’t know what they even did in that time.

Do not waste your time and money. I wish I’d read all of the negative reviews before sending money to them in advance. Clearly taking advantage of honest people who want to pay proper wages to cleaners and try to manipulate you over email - disgraceful.

They didn’t even offer a refund or an apology or anything of that nature.

30 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dig groomers❤️

Emma is wonderful,have a black and a gold retriever almost 2, haven't been able to get them groomed as the golden shows her teeth at scissors, Emma managed it both came back looking and smelling wonderful😀 will be back ❤️

26 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent job

After being let down by a couple of companies, I contacted Sparkle Sparkle to organise a deep clean for my father. The communication was excellent and the booking process very easy. They did a fantastic job and I'll be booking for a fortnightly clean going forward.

9 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Would not recommend this company’s…

Would not recommend this company’s services . They have failed to turn up twice . They do not respond to messages .

25 juli 2025
Review zonder uitnodiging
Logo Sparkle Sparkle

Antwoord van Sparkle Sparkle

Hi Chris,

Thanks for getting in touch. We always make every booking we accept so I know this review isn’t for us.

Just to make sure I had a look through our booking system and emails and I don’t see any booking or messages matching your name. Do you remember how you booked/who you spoke to? I think it will likely be a different company with a similar name you are looking to review, we might be able to work out the right company you’re looking to review with more information, thanks.

Beoordeeld met 1 van de 5 sterren

Never received

Never received

15 juli 2025
Review zonder uitnodiging
Logo Sparkle Sparkle

Antwoord van Sparkle Sparkle

Hi Jacky,

Thanks for getting in touch. We always make every booking we accept so I know this review isn’t for us. We don’t send anything for customers to receive anything.

Trustpilot have been in touch with you twice for more information to try to help you identify the correct company, but they have told us you haven’t replied to their requests for more information. We can’t help you identify the correct company without more information.

Beoordeeld met 5 van de 5 sterren

Fabulous local company

Originally used Sparkle for a deep clean when we were moving house. They were amazing - friendly, thorough & good value. They turned up when they were supposed to and nothing was too much trouble.
I was so impressed that I have continued to use them since the move . They are so considerate and do a wonderful job. Thank you all

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My daughter won a competition and…

My daughter won a competition and Sparkle Sparkle kindly donated a prize of a full house deep clean which according to a general guide a deep clean would normally take up to 8hours . Their deep clean costs £550.
Their team of three cleaners turned up and were there about 2 and a half hours during which time they had a fifteen minute break.
When they left the house it had hardly been cleaned never mind deep cleaned .
Dust was still on the furniture the windows and mirrors ( the ones they actually bothered to do )were all streaked and the floor was hardly touched . The glass wear was actually worse than when they began.
Such a disappointment.
Thank goodness she didn’t have to pay and if that’s their idea of a deep clean then they should be ashamed of themselves.
Had the job been done properly then I would’ve had no hesitation of recommending the company but under the circumstances I would advise to stay clear and save your money.
Other companies who donated prizes were absolutely fabulous it’s such a shame I had to post this review.
My daughter phoned the company to speak to someone in authority but was advised to e mail with her grievances which she refused to do .

17 juni 2025
Review zonder uitnodiging
Logo Sparkle Sparkle

Antwoord van Sparkle Sparkle

Hi Crash,

Thanks for getting in touch. I’m sorry to hear your daughter wasn’t fully satisfied with her free clean. We provide these cleans as charitable giveaways. As a small company we take on the full costs ourselves as we aim to offer these for as many local charities and people needing additional support but that are unable to afford cleaning as we can. It’s our way of supporting our local neighbourhoods and paying back as much as we can to make our communities a better place. Usually people are over the moon with their free cleans from us. I’m really sorry your daughter feels we fell short on this occasion and that it warranted a 1 star review.

Our cleans aren’t timed so I’m not familiar with where the up to 8 hours cleaning time comes from. As every property is different it will vary depending on the size, contents and condition of the property. 3 cleaners for 2 and a half hours, 7 and a half hours in total, would be close to the up to 8 hours you feel the clean should take though. However as our cleans aren’t timed our cleaners would stay much longer than 8 hours cleaning time if required.

When the team has finished they do ask the customer to check the property before they leave. This is to ensure they are 100% satisfied with the service. The cleaners will stay until the customer has checked everything and is happy with the service.

However if the customer is happy at the time but then notices something later on, which of course can happen, we also offer a free revisit service to come back and go over anything missed. To action this though we do need to know what was missed in an email/writing, ideally but not essentially with photos showing what was missed so we can see it. As you have highlighted, your daughter was asked to email details of what was missed but refused to do so, so it leaves us unable to assist any further at the moment. If she or someone on her behalf would like to email us we would be happy to assist further, thanks.

Beoordeeld met 1 van de 5 sterren

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. We hired this company for a Deep Clean service, with an additional add-on shampoo clean. Despite a full specification of the Deep Clean service on their website, they turned up, only shampooed the carpet (which was an add-on we paid for separately), cleaned one or two other minor items, failed to dust, hoover or clean the house properly whatsoever and, as the icing on the cake, their cleaners broke our glass dining table and never informed us. Before we returned to our home, they staged our broken dining table back into a position that looked as if it was fine. Their customer service was then dreadful, they failed to engage with us, failed to escalate our complaint and/or offer any kind of refund despite a mountain of evidence being sent to them. We have now had to raise legal proceedings against them to try and recover our money.

29 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It was a very easy and straightforward…

It was a very easy and straightforward experience using Sparkle Sparkle. They responded quickly to my initial query with a reasonable quote and were able to do the job in 3 days time. Our close was very dusty after building work and they cleaned down every surface and shampooed the carpets. The close smelled lovely afterward! We're very happy with the results.

1 mei 2025
Review zonder uitnodiging

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