SP Energy Networks Reviews 

Due to a faulty electricity meter (burned), we had to call the 105 emergency service. ScottishPower responded incredibly quickly, arranging for an electrician to attend within an hour.

After inspecting the meter, the electrician confirmed it was unsafe and had to disconnect the electricity supply until our energy supplier, Octopus Energy, replaced the meter. This is where our experience became very different.

Despite the property having no electricity, Octopus was unable to deal with the situation efficiently. We received conflicting information from different customer service representatives and were told they needed a report from ScottishPower before they could treat the loss of power as an emergency.

When we contacted ScottishPower again, they explained that they do not issue reports for emergency call-outs because their electrician are focused on making the situation safe rather than producing paperwork. However, once the representative Conan, realized that Octopus would not proceed without written confirmation, he went above and beyond by preparing and issuing a formal confirmation immediately so we could send it to Octopus.

Conan's willingness to help made a huge difference and demonstrated genuine customer care. Compared with the response we received elsewhere, ScottishPower's team was proactive, compassionate, and focused on resolving the problem rather than hiding behind procedures.

A big thank you to Conan and the ScottishPower emergency team for their outstanding support.

Exploitative and mercenary. Will rinse people for money even it pushes them into debt and mental distress.

Outstanding Service from SP Energy Networks – Special Thanks to James

We recently had an emergency at one of our rental properties when someone stole the property fuse around 9 PM. After contacting British Gas, they advised us to contact SP Energy Networks, and we are so grateful that they sent an engineer named James.

Honestly, words are not enough to describe how amazing James was. He is truly a diamond and a real credit to SP Energy Networks. From the moment he arrived, he was incredibly polite, kind, cheerful, and professional. Even though it was very late at night, around midnight to 1–2 AM, he came with a smile and such a positive attitude during a stressful situation for us.

When James first arrived, he realised he did not have the correct fuse required to fix the issue. Instead of making excuses, he went all the way back to his site to collect the right fuse and returned again to make sure everything was properly fixed. That level of dedication is rare to find.

We had quite a long conversation with him, and he was so friendly, respectful, and genuinely willing to help in every possible way. In all honesty, he is one of the nicest and kindest people we have met in this type of job.

As Bobby and Sons Properties, we want to express our sincere gratitude to James for his outstanding service, dedication, and kindness. We would give him 100 out of 100 marks for the way he handled everything.

SP Energy Networks should be very proud to have people like James working for them — people like him are truly the diamonds of the company.

Thank you very much, James. We are deeply grateful for everything you did for us, and we wish you all the very best for your future. People like you make a real difference.

Great response from crisis centre staff and the teams sent out to give us generators and unearth faulty cable. So far so good, but you cannot fault the workers for their great attitude and working hard to get us power. Hopefully cable repaired before long and the main power re-established. But top marks to SP energy.

Initially service was good. We had a powercut and they came out within a couple of hours to try to repair. It was fairly late so they gave us a generator for that night and fixed the following day. As part of the fix they had to dig up part of our garden and our neighbours driveway - completely understandable.
The issues arose after. We were initially told the work to fix this would be done the following day however when no one turned up for a couple of days we called again and were told the holes had to be left for 3 days incase there were any further issues. Again, that’s fine. After 4 days we called again and were told it was 5 working days that they’d fill the hole. We were assigned a case manager who assured us that the work would be done as a priority.
The following week came and nothing happened at the start of the week. So we called again and weren’t able to get ahold of our case manager but that she would call us back. We tried to call the following day and were told by the person who answered that our case had been closed (not our case manager - she was clearly busy again). Fast forward to now, we’ve called and emails multiple times but haven’t been able to speak to speak to our case manager a single time and no responses to either email or phone. We also keep being told that our case is closed and all work has been complete when clearly it hasn’t!

From start to finish I was informed of everything and on the day in freezing wet conditions the gang informed me throughout the day. They arrived at 7 am and worked continuously till after 5.30 pm. I can't thank them enough especially the Leader.

Great service and the guys doing the job explained what was wrong and fixed in half an hr great guys and polite thanks a lotb

No one wants a power outage, but things happen and it’s about how it’s dealt with that matters. Today we had a major failure across a wide area for two and a half hours. However, I had registered as a priority customer as my wife has medical needs and the communication was perfect. I was kept up to date with progress and delays and tonight they even called me to check everything was ok. You cant make better a situation no one wants to be in. Thank you

I work for an energy company and submitted a G99 was very easy and staff were very responsive! They even contacted me via phone to check if everything was okay and then a phone call to see how my experience was- so very receptive to feedback. All in all very good grid connection approval team.

Outstanding service today fixed the problem very impressed the engineers were so helpful and friendly

Thank you SP Energy. We had a power cut today but SPenergy worked all day to get us back up and running keeping us up to date as things progressed. Now back up and running. Thank you so much 😁

Unfortunately for SP they’re using a company called Glenelly who can’t get simple communication between they’re employees right

I submitted a SAR to SP Energy Networks in September — they are now over 60 days overdue and still haven’t provided a single document. This is despite serious issues involving MPAN inconsistencies, missing D-flows, and concerns about a potential cross-feed raised by an engineer at the time of disconnection.

My property suffered major damage during the New Ferry explosion, yet SPEN carried out no meter checks at the time. Now I’m trying to resolve long-term supply and registration problems but SPEN simply won’t provide the data needed.

Very disappointed given their responsibilities as the network operator.
I am also being very polite with my comments, I could say a lot more.

Postcode ll 53 7
Come home to a powercut
It’s back on after 20min
My oven won’t work my frier won’t work my lights are dim my washing machine won’t work
Pathetic they are

To say we were getting very frustrated after a long wait for the replacement of a rotten pole is an understatement, particularly as the electric supply to our house came via it.
The team who arrived to carry out the work turned a 1 star review into a 5 star review and their approach to customer satisfaction was outstanding, given they uncovered a further problem.
This resulted in the nightmare scenario of our patio and garden at the receiving end of a mechanical digger.
Paul and Steve in particular were superb, they dealt with us in a manner that reassured us, explaining everything. Well done guys.

Recently had a power cut in my town, Berwick upon Tweed. It was a bit tricky to get through to Scottish Power, but when I did, Laura couldn’t have been more helpful explaining what had happened and what to do. On hearing that my husband is poorly, she made sure we were registered for priority alerts, is sending us a special lightbulb and advice on help for those who need it. The World needs more Lauras . I’m hoping this message gets to her.

Massive shout out to SP Energy Networks.
2.5hrs from a call about concern of our power line rubbing against a tree, 2 guys were knocking on the door - Wow !!

Unfortunately, the cable is Open Reach and so time to go through the mill with them but as far as SP Energy, awesome job!!

Thanks to the crew on the phone and around the LL15 area as I didn’t get your names.

I want to thank SP Energy Networks for their efficiency and kindness in dealing with a power cut involving just the few number of houses on our street. They kept us informed regularly and even though the fault turned into a complicated job they worked day and night with little disruption to return the power to our house. The workmen were polite and helpful and provided a generator so we weren't without power. You couldn't put the kettle on at the same time as the air fryer and the oven wouldn't work at all but to have power this was a small price to pay! Everything is all back to normal now and if there's ever another power cut let's hope it's SP Energy Networks out there fixing it!

An update on my last review, this company use another company named Quartzelec. I wouldn't recommend this company, because they promise various thing, then don't keep their word. After I complained about their incompetence and lack of communication with their office staff, they telephoned us three weeks ago to apologise for any inconvenience we had suffered, during the three times that they dug up our neighbours drive, before they completed the work. They offered us a£50 voucher (hush money) that they would get the office staff to order, and then hand deliver it to us. Well in the words of the song I'm still waiting, obviously another lack of communication. I have messaged them an told them that we don't want/need their voucher.

I am plagued by overgrown bushes from SP Energy Substation 11. In previous years I have contacted them: came out cut them back no problem. This year has been an utter farce with over 6 phone calls and online complaints. I’m sick of hearing ‘somebody will be out to do it tomorrow’. Liars, liars, liars.