Advertised a bonus offer for signing up and depositing £10. I signed up, new customer, deposited £10 (with the code). no offer reward. I messaged customer service and they said it was because they had... Toon meer
Bedrijf heeft geantwoord
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Have just joined tonight and extremely happy with this site, good choice of games, and had my first good win and easy to withdraw, will be using spin genie again for sure, thank you guys
Bedrijf heeft geantwoord
After creating my account it wouldn’t let me make a deposit. It says that I had a restricted account I spoke to chat and they told me that i needed to upload documents yet when I went to the section t... Toon meer
Bedrijf heeft geantwoord
Logged on to join a slot tournament and found myself genuinely drawn into the competition. Watching my rank shift with every spin was oddly thrilling even though I didn’t snag first place. The layout... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Spin Genie is the ultimate destination for all your favourite slot and instant win games. With more than 4,000 slot and instant win games, including leading game series such as Slingo, Monopoly and Rainbow Riches and hugely popular titles like Book of Dead, Starburst and Fishin’ Frenzy, you’ll be spoilt for choice! Here at Spin Genie, we’re all about creating a great user experience. That’s why we’ve made sure the site is easy to navigate and you can quickly find information about any of our huge selection of casino games. Spin Genie is optimized for any device – mobile, desktop or tablet – so you can play wherever and whenever you feel like it. The site was built as a progressive web app, which means it gives you the best mobile experience. Pages load quickly, and you can easily add it to your home screen or even enjoy it in offline mode. The Spin Genie site, like its name, is full of magic. Our goal is to create a magical, entertaining and fun atmosphere for all our players. Of course, while we want you to have fun we also encourage you to always play responsibly. Keep it fun, and keep it safe!
Contactgegevens
Verenigd Koninkrijk
- contact@spingenie.com
- www.spingenie.com
3,3
Gemiddeld
2K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
After creating my account it wouldn’t…
After creating my account it wouldn’t let me make a deposit. It says that I had a restricted account I spoke to chat and they told me that i needed to upload documents yet when I went to the section to upload it says that all my details are up to date.
19 april 2026
Antwoord van SpinGenie
Hey John,
Thank you for your review.
We are truly sorry for the inconvenience you experienced when trying to make a deposit after creating your account. We understand how frustrating it must be to encounter a restriction, especially when you were advised to upload documents but then found your account showing that your details were already up to date.
After reviewing your case, we have escalated it to our verification department for a full investigation. They will carefully check your account status and the verification requirements to determine why this mismatch has occurred and ensure it is resolved as quickly as possible.
Once the review has been completed, you will receive a direct update with the outcome and the next steps required, if any.
We sincerely appreciate your patience and understanding while this matter is being looked into, and we apologise for any disruption this has caused to your experience.
The Spin Genie Team
Great fun
Great game selection,fun and exciting and I work with 32 staff and have shared Spin Genie with them
😁😁😁
12 april 2026
I love this casino so much
I love this casino so much. really good games amd fast payouts.i tell everyone to join. spin genie is the best choice.
6 april 2026
Antwoord van SpinGenie
Hi Mike,
Thank you for your kind words — we’re very pleased to hear that you are enjoying the games and fast payouts.
We did notice that your review reflects a 1-star rating, so we just wanted to kindly check if this may have been submitted by mistake. If so, we would really appreciate it if you could review and update it.
Thank you again for your support and for recommending us to others.
The Spin Genie Team
Antwoord van SpinGenie
Hi Brandon,
Thank you for your review.
We’re sorry to hear that you feel this way. We would like to reassure you that our platform operates under a valid licence and is regulated in accordance with applicable laws and standards. All games use certified Random Number Generator (RNG) systems, ensuring that outcomes are completely random and fair.
We do not manipulate results or withhold winnings, and all processes are conducted transparently under regulatory oversight.
The Spin Genie Team
I've never used this site…
I've never used this site and never would.
I keep getting prompts to play which I delete and block but they just keep coming unfortunately they come on the Google text messages on my android phone
19 november 2025
Antwoord van SpinGenie
Hi Wayne,
Thank you for your review.
We’re sorry to hear that you are receiving unwanted prompts. As you mentioned that you do not have an account with us, it would be helpful if you could clarify where exactly you are receiving these messages (e.g. email, SMS, or another platform), so we can better understand the situation.
If the messages are related to our services, we will do our best to investigate and assist in preventing further contact. Feel free to contact us via live chat or email (contact@spingenie.com).
Thank you for bringing this to our attention, and we look forward to your clarification.
The Spin Genie Team
Win £30 of what’s supposed to be x1…
Win £30 of what’s supposed to be x1 wagering which is actually x40. Don’t waste your money here Try lotto mart games guys
17 april 2026
Antwoord van SpinGenie
Hi Matthew,
Thank you for your review.
We understand your concern regarding the wagering requirements. Please note that all bonus terms, including wagering conditions, are clearly outlined within our policies and are available for review prior to claiming or using any promotion.
It is important to review these details before participating to fully understand how winnings can be withdrawn.
If you would like us to check the specific bonus applied to your account and clarify the terms, we would be happy to assist further. Our contact details: live chat or email (contact@spingenie.com).
The Spin Genie Team
Antwoord van SpinGenie
Hey Marek,
Thank you for your feedback.
We’re glad to hear you’ve made your first deposit and withdrawal, and we hope everything continues smoothly for you. If you have any questions or need any assistance moving forward, please don’t hesitate to reach out.
We appreciate your support and hope you continue to enjoy your experience.
The Spin Genie Team
Scammy site
Advertised a bonus offer for signing up and depositing £10. I signed up, new customer, deposited £10 (with the code). no offer reward. I messaged customer service and they said it was because they had instantly barred my account from promotions with no explanation they could provide. Withdraw limit is £20 so can’t even withdraw your deposit which is illegal. What a scam! Had to fight tooth and nail for them to refund it. What a waste of time aye
16 april 2026
Review zonder uitnodiging
Antwoord van SpinGenie
Hi Abbie,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how this situation may have been frustrating. Please note that all accounts are subject to routine checks upon registration, and in some cases, access to promotions may be restricted in accordance with our internal policies.
Regarding the withdrawal limit, the minimum withdrawal amount is 20. If your balance is below this threshold, you can contact our support team via live chat or email (contact@spingenie.com), to request a refund of your deposit. Your request will then be escalated to the relevant department, who will review and process it accordingly.
We appreciate your feedback and your patience, and we’re sorry for any inconvenience caused.
The Spin Genie Team
Please don't deposit on this Site
Please don't deposit on this Site. No bonus drops , and just take your money. tipping people off so you don't loose a lot of money like i have. Licensed Bandits.
15 april 2026
Antwoord van SpinGenie
Hey Steven,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand your concerns. Please note that all games operate using certified Random Number Generator (RNG) systems, ensuring that outcomes are completely random and fair for all customers. Results are not influenced by deposits, gameplay, or individual accounts.
Bonus availability can vary depending on the promotion and eligibility criteria, which may differ from time to time.
We appreciate your feedback and will ensure it is shared with the relevant team.
The Spin Genie Team
To be honest all games are rigged to…
To be honest all games are rigged to pay when you decide and not random at all.
This is a fact that is so obvious when you are playing,you can almost predict what the end wheel will do ie.not payout until the game wants to
Thanks and goodbye
11 april 2026
Antwoord van SpinGenie
Hey Stephen,
Thank you for your review. We’re sorry to hear about your experience and understand your concerns.
We would like to assure you that all games on the platform are operated using certified Random Number Generator (RNG) systems. This means that every outcome is completely random, independently generated, and cannot be influenced or scheduled by the casino or any external factor.
While it may sometimes feel like patterns can be observed during gameplay, this is a natural perception that can occur due to variance and randomness in results. However, the outcomes themselves remain entirely unpredictable and fair.
We appreciate you taking the time to share your feedback, and we’re sorry to hear you’ve decided to leave. If you ever wish to return or would like us to review any specific gameplay sessions, we are here to help.
The Spin Genie Team
Antwoord van SpinGenie
Hi Joanne,
Thank you for your kind feedback. We are delighted to hear that you are enjoying the site and our wide selection of games, and that you find the experience fair.
We truly appreciate your support and hope you continue to enjoy playing with us.
The Spin Genie Team
Scam no bonus game from 4 different…
Scam no bonus game from 4 different deposits. Just straight taking money no fun at all
9 april 2026
Antwoord van SpinGenie
Hi Miles,
Thank you for sharing your experience with us. We are sorry to hear that you feel this way after your recent gameplay.
Please understand that all games operate using certified Random Number Generators (RNG), meaning that every spin is completely random and independent. Bonus features are triggered purely by chance, and it is possible to go several sessions without activating them, even after multiple deposits.
We appreciate that this can be frustrating, especially when expectations are not met, and we truly value your feedback regarding your experience.
The Spin Genie Team
Antwoord van SpinGenie
Hi there,
Thank you very much for your kind feedback.
We are delighted to hear that you had a very good experience. Your support is greatly appreciated, and it means a lot to us to know that you are enjoying your time with us.
If there is ever anything we can assist you with, please feel free to reach out.
The Spin Genie Team
Antwoord van SpinGenie
Hi Chelsea,
Thank you for your review. We’re pleased to hear that you’re happy with your experience and the returns.
Your feedback is greatly appreciated, and we hope you continue to enjoy playing with us.
The Spin Genie Team
Antwoord van SpinGenie
Hi Jack,
Thank you for your review. We’re sorry to see that your experience has left you feeling disappointed.
Could you please share more details about what happened? Understanding the specific issues you faced will help us investigate the matter and improve our services. Any feedback you provide is valuable and helps us ensure a better experience for all players.
We look forward to your response.
The Spin Genie Team
Have just joined tonight and extremely…
Have just joined tonight and extremely happy with this site, good choice of games, and had my first good win and easy to withdraw, will be using spin genie again for sure, thank you guys
5 april 2026
Antwoord van SpinGenie
Hi Joanne,
Thank you for your message and for sharing your experience. We’re delighted to hear that you’re enjoying the site, liked the game selection, and had a successful first win.
It’s great to know that you found the withdrawal process easy and that you plan to continue using our platform. We truly appreciate your feedback and look forward to providing you with more enjoyable experiences in the future.
The Spin Genie Team
Fabulous games
Fabulous games , fast withdrawal and overall a brilliant site to use. No complaints. 10/10 site
21 december 2025
Antwoord van SpinGenie
Hi Paige,
Thank you for taking the time to share your kind words. We’re thrilled to hear that you are enjoying our games, appreciate the fast withdrawals, and find the overall experience excellent.
Your positive feedback means a lot to us, and we hope you continue to have a fantastic time on the site.
The Spin Genie Team
I like this very well
20 februari 2026
Antwoord van SpinGenie
Hi David,
Thank you for your review. We’re delighted to hear that you are enjoying your experience with us!
We truly appreciate your feedback and hope you continue to have a great time playing our games.
The Spin Genie Team
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