Spirit Halloween Reviews 

My gf and I were about to walk into the white lake location and buy some costumes, but she ended up getting ill and got sick in the parking lot. We cleaned up the best we could and then walked in hoping we could use a restroom to clean up before shopping. When we walked in the four employees behind the counter looked at us dumbly as we asked where the restrooms were. For whatever stupid reason, they have no publicly available restrooms. This is an absurdity. If there are restrooms for employees, as is required by law, then they should be available for customers to use too, especially in an emergency. So I asked if we could use their employee restroom. And they told us no because “it’s against liability, no one can go past the black curtain”. The employee who told me this had light/white skin, black hair, facial hair, and glasses, i did not catch his name. I would’ve stayed and argued with him, but my concern was to help my gf and not argue with a moron, so we went to the gas station across the street. I don’t understand what this liability is, let alone what some simple human kindness and being a good samaritan would do regarding this liability. If i was in these employees position, i would let people use the restroom. Liability or no, it’s unreasonable to refuse access to a restroom to people who need it. I will not be shopping at this location. I will be calling the store and the corporate guest services line to submit a formal complaint.

Went to Spirit in Chesterfield MI yesterday to buy my son’s costume. When I got home and looked over the receipt I noticed I was over charged. The next day (today) I went back to ask about the over charge. The employee I dealt with was very rude! She cut me off as soon as I walked into the store holding the costume saying “all sales are final we don’t do returns” I explained I wasn’t there for a return but to get the money back I was over charged. She seemed highly annoyed to do her job that she’s paid for and look into it for me. After rescanning it her response was that’s what it’s ringing up so the price is right we just have it wrong on the package. So needless to say I didn’t get any help or money back.
Just overall horrible experience. Way overpriced, no fitting rooms, no returns/refunds and rude staff.
Will never purchase from Spirit again. ✌🏽

Bought a costume labelled as Small Adult thinking it would fit my 5'6" wife. Turns out it would fit me and I'm 6'2". Went back to the store and the manager had the nerve to try and tell us that it was the correct size because the package said so. He even held it up against himself (he's maybe 5"9") and he was swimming in it and again told us thst it would fit just fine. I have sent an email to the guest services so we will see what happens from there. If they ignore me then I will tell everyone in my email list, I will contact my local paper, whatever it takes because I will not be screwed around like this by anybody.

I purchased two items from the store in Kansas City. They have not been opened. I tried to return them. They told me that I could not because the time had passed. I had receipts for both items. Neither one of them had been removed from the package and now I’m out the money and items were never used. I think it’s wrong that you don’t take something back before Halloween if it’s not been open yet, and you do have the receipt. Then I called a customer service and they told me that they couldn’t do anything asked to speak to her manager and they said no one was not there which is bs. No wonder spirit makes a big profit because you’re screwing over your customers. very unhappy customer and I will be spreading the word.

Amazing the best place

Thank you Spencer at downingtown location for taking the time to search the store and the backroom for the costume accessory my son wanted. I know we are late shopping for a costume but you were so helpful and your great customer service was so appreciated! The store is still really well stocked and Spencer was great!

It was a wonderful experience until this brat of a worker had an attitude with me. I think her name was Katy but there’s a free bucket of stickers and it said “3 per person” I accidentally grabbed 4 I put the other one back she SNATCHED the bucket away from me while I was STILL PICKING thinking I was tryna steal her stickers LIKE BABES NO ONE WANTS HER LAME STICKERS she ruined my day and also she kept complaining abt her job personally I wouldn’t want someone in my store that complains.

My pickup order got an error and didn’t go through but they still charged my card. Not pending but actually charged. They stole from me.

I purchased a costume from the Spirit Halloween store near me two days ago. I attempted to return it today due to sizing and quality issues and was told that their system would not process returns beginning 10-22 (Halloween is still currently a week away). I was not informed of this when I purchased the costume and saw again today that there is no information displayed in the store regarding return policy. This is particularly unethical given the prices of their merchandise and I will never give them my business again.

My costume had a bad zipper and couldn’t get my money back because of their ridiculous no returns after October 22nd. How is that even allowed in business? They give you a defective product and you’re stuck with it? At least the manager “broke their own rule” and let me exchange it. Then I inspect the new costume at the store and apparently I didn’t put something back in the bag. So I figure, oh I’ll just call the store and see if I left it there. NOPE! CANT CALL ANY STORE DIRECTLY!!! In all my 47 years I’ve never seen a store where you can’t call them. Must be some shady people running this shit show. Costume is extremely poor quality $35 though. Then I call customer service, can’t understand the English of the person on the other end and they say they can’t even call the stores. I’m reporting this incompetence to the BBB. Who the hell runs a business where you can’t even call the stores?

This company has no dressing rooms so you are unable to try anything on. With their all sales final policy you best not make a sizing mistake as we did. Never asked for a refund but only wanted to exchange for the same item purchased the previous day in a larger size and was told no. Will never shop with them again!

I can’t even get in the door at regent ave Winnipeg. They said open at 8am and extended telephone help service at 8am. Both are close and it’s 8:40am. Not cool.

I couldn’t find the adult costume I was looking for in their Kennesaw, GA store so I ordered it online. Excellent selection and their standard shipping only took 4 days.

I am extremely disappointed. We bought a costume for my daughter last night. They do not have dressing rooms. We got home and the costume is too big. We came back today and they wouldn’t allow us to exchange the size because of their anti return policy. 1. I wasnt trying to return it. 2. How is someone supposed to get the correct fit if you cant try it on? I will not be purchasing from them again.

I wanted to be Wonder Woman for Halloween. When I went to the store in Windsor Ontario, what I found in the store made me absolutely disappointed. As a 14 year old girl, I expected to see many female superhero costumes such as Wonder Woman. The only costumes I found was not “Supergirl” or “Wonder Woman” it was “Supermans dress” depicted on a woman’s body. Most of the other adult female costumes were regular costumes such as, nurse, doctor, firefighter yet all of the female versions were sexualized in some way. I find this behaviour absolutely disgusting and sexist.

Terrible customer service, couldn’t exchange costume for right size, when they accepted an exchange as I was walking in so i spent $100+ on costumes that only fitted, then when i try on the gloves they just fell apart in seconds, the mask is impossible to be formed anywhere close to the picture and Ive used every method, I fear that even the mask will fall apart on halloween let alone the bag i bought for a extra $12 which is made of the same dirt cheap materials as the glove the weapon costing another $12 and within a minute of opening it, it falls apart requiring me to use glue so I spend $24 on terrible accessories as a addition to over a hundred on the costumes that will most likely fall apart on halloween night. This will be my last year going here, overall terrible staff, expensive ass costumes just to have piss quality and refused to refund before the no refunds date even when showed a receipt, never go here order off amazon

La experiencia es súper, calidad y variedad puedes encontrar de todo un poco maravilloso

I went to the store in Auburn Maine. I bought two costumes for me and my husband for a kid thing trunk or treat the costume that I got was of Harley Quinn, which was a little revealing as it looked on the picture, but not too bad so I bought it got it home realized it didn’t look nothing like what the picture shows instead, it was a crop top more like a bra and not the long paint top that it showed try to bring it back not even 15 minutes after I bought it they were rude to me said all sales were final. Wasn’t trying to return it for money was simply trying to give it back to get a different costume. We would pay more if I had to, but it wouldn’t give me the choice to instead treat me like I was a piece of crap for trying to bring it back because of what it looks like not appropriate for children spent over $50 for a costume and yet wouldn’t exchange it for a different costume by far the worst most rude people and Manager name Melissa at the Auburn store in Maine will never go back here spend over $300 every year at the store never again I would not recommend going here by far the worst store I’ve ever been in

⭐ EXTREMELY DISAPPOINTED WITH SPIRIT HALLOWEEN!

I am absolutely disgusted with the customer service and the ridiculous return policy at Spirit Halloween. I purchased a costume for my daughter for $44, only to discover that it was too small. I expected a business to provide at least some reasonable customer service, but apparently that was asking too much. They refuse to exchange it for the correct size and refuse to give me a refund!

So let me get this straight: I spend $44 at your store, the costume doesn’t fit my child, and your solution is to keep my money while leaving me stuck with something she cannot even wear? What kind of customer service is that? It is absolutely ridiculous!

Halloween costumes are not cheap, especially when you are shopping for children who depend on their parents to get the right size. Sizing can be inconsistent, and sometimes things simply do not fit the way you expect. A decent company would make an effort to resolve the situation and keep a customer happy. Instead, Spirit Halloween has made it clear that once they have your money, they apparently couldn’t care less about your experience.

$44 may not mean much to your company, but it means something to a paying customer. I work hard for my money, and I should not have to throw it away on a costume my daughter cannot wear because your store refuses to offer a reasonable solution.

This experience has completely soured my opinion of Spirit Halloween. A business that prioritizes a rigid policy over basic customer satisfaction should not be surprised when customers decide to take their money elsewhere. You have lost my trust, and after this experience, I will seriously reconsider shopping with Spirit Halloween again.

DO BETTER, SPIRIT HALLOWEEN! Customers deserve better treatment than this. I am not asking for anything unreasonable. I am asking for a fair resolution to a $44 purchase that did not work out. The complete lack of flexibility and customer care is unacceptable, and I will absolutely share my experience so other shoppers know what they may be dealing with before spending their hard-earned money here.