Splend Reviews 1.946

Be very cautious when reading the positive reviews here. Most of them are from people who have just received their car. At that stage, you’re encouraged (almost pressured) to leave feedback, and naturally the service feels good at the beginning. However, the experience changes significantly once you’re actually in the contract.

Initially, everything seems smooth and professional—but after you get the car, the level of service drops. Customer support is advertised as being available 24 hours, but in reality, when issues arise, especially serious ones, they become extremely difficult to reach. Emails go unanswered, and calls are not picked up when you need them most.

My main issue has been with incorrect mileage charges. I was told I exceeded a mileage threshold, including being charged despite driving almost half of what their system claimed during what they call 'Holiday pay period.' This is not a minor discrepancy; it raises serious concerns about the accuracy of their tracking and billing system.

When I raised this, instead of a clear resolution, I’ve had to chase responses and escalate the matter myself. There is a lack of accountability and transparency, especially when their system is challenged.

Overall, the experience feels like strong onboarding followed by poor ongoing support and questionable billing practices. I would not recommend unless you’re prepared to deal with these issues yourself.

Great customer service! Thank you Farhad

FARHAD was most helpful and very professional in my dealings with him. He gave me a comprehensive list of my rental options. Nothing more to say except he provided a first class service. Most impressed.

Farhad was great gave me all the info I needed

xtremely disappointing experience with Splend. I would not recommend them.

From the outset, I raised a service warning issue at the time of vehicle handover and was assured it had been resolved and would clear. This turned out to be incorrect. Despite raising the issue repeatedly over several months, no meaningful action was taken.

The situation escalated further when the vehicle was removed from my address without prior notice or proper communication, and without resolving the underlying issue.

More concerning were multiple attempts to debit significant amounts from my bank account without clear explanation or agreement. These attempts were unexpected and remain disputed.

Overall, the experience has been stressful, poorly handled, and lacking in transparency and accountability. I am now pursuing this matter through formal channels.

Based on my experience, I cannot recommend Splend.

I came to Splend for an accident. Jordan assisted me on filling out the forms and reports. I now have a replacement vehicle in less than 24hrs. Excellent service from Jordan and I appreciate his help, very kind!

Farhad gave great service and sorted me out to get my own car back after insurance done

I must warn everyone before you go with them. Initially, they will be incredibly polite and friendly, making me think, “Oh, these are very nice people.” However, after a year, I had to return the car. Again, there were no issues. During the offboarding process, they inspected the car, which returned without any new damage. I even saw him type this in.

48 days later, I woke up to find that Splend had attempted to charge my card £340 without any communication. It was completely unexpected. I had to call them and ask what was going on. Surprisingly, they found broken glass 48 days later. Thankfully, I had taken pictures of the damage even before I took the vehicle. I am grateful that all my money was in savings.

Having dealt with OTTOSCAM and WESCAM before, I was aware of their potential tactics. The one thing they missed was that I recorded every conversation, took pictures and videos, and recorded the offboarding meeting where the guy assured me there was no new damage. However, how scammy you need to be to charge the card without any communication is truly astonishing.

I want to offer some advice to all of you who are considering going with these scam artists. Record everything. Take pictures of everything, and block them from payment authorization as soon as you leave them. Trust me, it will save you a lot of trouble in the future.

Nadim was very professional and made my experience at Splend very good

Eti sorted me out with a temp until ID.7 came and made the whole process smooth massive guy thanks eti

Excellent customer service from Nadim. Picked up my new car I'm ease

Tanzim was amazing, had a lovely experience on boarding into my Jaecoo

Nadim was amazing

Exchanged my vehicle today, Jordan was so helpful made the whole process easier than expected he also made me coffee

Very good Farhad was very good

Great customer service by Jordan amazing service

Off board with Jordan and the car was excellent and the Service as well :-)

Farhad and helin were fantastic thank you