Sports Direct Reviews 

Ordered 2 arsenal shirts, delivered by evri. Items were left in an open space by my partners front door (they called it a safe place) when I got back to her house and see the items wasn’t where it was left I contacted sports direct. They don’t an investigation and said they my Appeal has been rejected because they left it in my porch. After I have got in contact with evri and showed them a picture of the front of the house telling them that where they left it isn’t a safe place which they agreed . Sports direct have still rejected my appeal. So £147 they have stolen off me and not replaced my missing items . I urge everyone not to use sports direct as they do not care about there customers

I started return 8 days before 28 days return window. They booked courier 5 days before return window. There was courier delay and they received 1 day outside return window and they don't want to return money for that reason.

Obviously I will chargeback, but can u feel what shady company isn't it?

Paid for next day delivery specifically so I could use the item. Then the useless pathetic delivery company Evri they use decide they want to delivery it a day later. So I paid extra for next day delivery and didn't get it.

I ordered three parcels within the space of a few days for items to carry to Jamaica with me for all the children to be able to wear to their uncles funeral not just my children but my kids cousins originally I ordered one parcel but didn’t put it down as next day delivery I subsequently ordered a second parcel and a third parcel both for next day delivery and two separate days The first parcel was supposed to be delivered with the last parcel and the parcel that was ordered in between came the next day as planned and was delivered successfully the first and second parcels issued to be delivered on the same day. Both parcels were to be delivered by Evri however I wasn’t home but there was somebody home to receive the parcels. The driver did not ring the buzzer nor did she put the item outside my home instead she left the items on top of a mailbox which is a commercial mailbox in the lobby which everybody has access to and delivery drivers often leave the doors open making it unsafe to leave packages at no point had I asked for my parcels to be left anywhere I I subsequently contacted sports direct and raised to investigations as I wasn’t able to raise them together. One investigation found that yes the delivery drivers were at fault while the second found there was no fault. How is that? So when both were delivered together? The delivery driver pictured them sitting on top of the mailbox together on top of each other, but they were not there and although I was offered the option between a refund or for the items to be sent back which I wouldn’t have time for and they might not still have them in stock so I opted for a refund from the minute I opted for a refund. I didn’t hear anything back from them for that one parcel and then subsequently received information on the second parcel saying that it has been rejected and I’m not entitled to a refund under the consumer rights act this is not accurate and I have now had to resend an email asking them to escalate this matter and as a form of complaint which I’m yet to receive a response about we travelling under a week and the total of my package is well over £215. This is totally unacceptable.

My visit to Sport Direct was a very negative experience.The staff were disrespectful and unwilling to listen to me as a customer. I bought a backpack that turned out to be in poor condition, but they had no suitable replacement to offer. Since I am a tourist and was traveling the same day, I asked for a refund. They refused, even though they couldn’t provide a solution. I was forced to keep a faulty product I couldn’t use and received no compensation at all. I felt very poorly treated and will never shop at Sport Direct again.
It seems they are hiding behind their policy without considering the actual circumstances—especially the fact that I was a tourist with no chance to return to the store.
Never, Never 👎 again

Order 2 jumpers the same size different colour. 1 fit the other one didn’t. Emailed customer service to see if I would be refunded the £4.99 return fee to be told no if I can’t provide evidence of the label. I had already sent this back. Told them to have a look once they received it but they wasn’t interested. Won’t be shopping here again. Dreadful!

HORRIBLE bought some shoes for my birthday and they come destroyed in the box and also bought a tankini set and only got the top.

WOULD NOT RECOMEND

Use JD sport’

Worst service ever
I ordered trainers for my son who as additional needs also
The parcel got lost
The next parcel arrived with his trainers
1 was worn, discoloured and completely ruined
I clearly received a display trainer
£105 also
No adviser would help or compensate just a return label
AVOID

I ordered a denim jacket clearly listed under the men’s category — but what I received was unmistakably a women’s jacket. When I contacted customer support, expecting a reasonable resolution, I was basically told, “everything is fine” and to just deal with it. No apology, no effort to make things right — just indifference. Absolutely unacceptable.

This was my first order — and it will definitely be my last. If this is how they handle obvious mistakes, then I want nothing more to do with this company. Completely disappointed and genuinely angry.

First I've ordered online, on which I had to pay a postage fee for the shoes to be delivered to THEIR nearby store (?)
When after collecting the shoes I came back to the store to refund the shoes which were too small, I have learned that they don't take back the online orders.
That I will have to send them back myself and will have to pay the postage fee on my own expenses, again!
So, basically you'll have to pay twice just to try the shoes..
I think that type of terms and conditions should be emphasised to the customers before they buy online, for those practices are very unusual and are really inconvenient.
While being there, I looked around the store and I found a better suited pair, but not for the best price.
Since it was a last pair on my size, I decided to take the shoes but to check that brand prices around online.
Paying at the till I asked the cashier how long do I have to refund them.
She replied "28 days", waited until my card payment went through and then added "but we don't refund, we only exchange"
I asked if she was serious and why didn't she warn me BEFORE I paid, she smirked and asked if I'd like to talk to a manager..

Absolutely never ever I will shop with this sad rip-off lot, and I wouldn't recommend buying from that company to anyone.
Very disappointing experience.

Terrible experience and won't return there anymore. Ordered shoes for my son online, but they, unfortunately, were small, so with optimistic mood went to Sports direct shop to change them for a size bigger. They had them, had the size I was after, one would think there should not be any problems. Wrong. The shop can't accept/ change/ refund shoes, that are bought online. I had to buy another pair, as my son was really after these exact shoes. Then I had to make The Return. Filled the form online, that worked with the third time. Had to pay again for sending them back. The post office is not able to print out their return label. Had to go to a photo place to print it out, pay again. The print, that was a simple photograph type was too small, so the only way the post worker could scan it was from my phone (good I thought of offering that, otherwise, would have to go print it out bigger and pay again) and, yeah, still had to get tape and bag for packing it and sending. It really is a joke. Sports Direct definitely lost one extra customer today, cause all this hussle makes no sense to me. And return should not cost a customer extra money and running around.

People should know that if you submit a negative review of Sports Direct when they invite you to submit one, it is “moderated” - I.e. they reject it and refuse to publish it. They are dishonest manipulators.

Anyway, Brixton Sports Direct, hardly any staff - apparently they are on their lunch break at 4pm two days in a row. Those staff that are there won’t help you and tell you to “be patient” when you’ve been waiting 15 minutes and there’s no sign of anyone vaguely interested in helping you. Shambolic.

I ordered some Ralph Lorraine socks for my boys birthday and has been with courier since the 25th of June but cannot get in contact with anyone at sports direct to resolve this issue
Totally joke company.

Bought an item and was sent the wrong one, spoke to multiple customer service agents and they refused to resolve the issue.

Placed an order with Sports direct, paid for delivery and was given a date it would be delivered by. Not only did it never get delivered they tell me that Evri tried to deliver and couldn't, so have returned to them. Evri never attempted to deliver my parcel. Today I am told it will now take up to 14 days for a refund! Absolutely dreadful customer service, will never order from them again.

Terrible Service! No uk phone number exists to contact Sports Direct? There is no human customer support at all? Only useless chat bots which do not take you where you need to go? Then cut you off before anything is resolved?
Phone numbers to UK Sports Direct stores also do not work? They all ring, then cut off saying you have called a wrong number?
Online returns must be arranged as a courier collection for the cost of £5.00 even when there is a local store you could walk to and return the item?
Evri the courier company used by Sports Direct is also uncontactable? Recorded voices not helping with the relevant problem, forcing you to pick non relevant options then cutting you off as the query cannot be answered by the options?
Terrible company! My 3 sons will never be ordering from Sports Direct online again! Absolutely shocking.

Sent the wrong item and then told have to wait 72hours to get it sorted. The agent ended the chat after I said it was shocking customer service I am waiting for an email from them .

Purchased a pair of Nike trainers on June 10, 2025. Took them with me to Southeast Asia for six weeks. Upon wearing them for the first time whilst on holiday, I noticed they were faulty. Manufacturing fault. Returned to the UK on July 19, 2025. I returned the trainers to the local store in Evesham. And they told me the 28 day return policy had been surpassed. And would not help me. They told me to contact their customer services. There’s no telephone number for their customer services. Brand-new trainers. Never worn.Just over five weeks old. Faulty. And they won’t accept them back in store. Even though I’ve got the receipt. I didn’t want a refund. I was hoping for an exchange. For either the same trainers or even a more expensive pair I’d pay the difference. Disgusting service. I will now contact trading standards and citizens advice bureau. Because it is quite clearly against the law what they are doing.

Bought a load of things yesterday for my daughter to try on at home, plus I ordered things online that weren't available instore. Went to return my shop items today, to be told I can have an exchange or credit note only and not my money back. When I queried this, I was shown their returns policy which was hidden amongst the heap of items they have beside the till. Not very happy, but what l can I do.
I was added further insult, when after paying delivery charges for my online order, I tried to return unwanted items to the store, only to be told I can't do that anymore. I will have to pay another delivery charge to send it back myself.
This is completely my fault for not checking. I just assumed I could return to the shop or return it for free. But, lessons learned! After spending my credit, I will never spend a penny again in Sports Direct. Fortunately we have so many other companies to go to. I will also be telling this tale to as many people as possible!
Goodbye Sports Direct 🖐

LOL doing a short course at university need new sandals went to buy them £22 50 BUT BUT BUT at check out £30 ???? RIP OFF RIP OFF p&p 4 99 HELLS BELLS didn't Buy HOW THE HELL ARE THEY GETTING AWAY WITH THIS CON? Can't afford the item now