Sports Direct Reviews 

Sports direct Two Saints Retail Park Ormskirk is an absolute joke.
Staff are so rude and the manager today was a joke 1 / 6 /26
Returned a defective pair of trainers less than 24 hours from buying. Still in wrapping and box. I was told yes they might of been tried on by other customers. One shoe was bigger than the other. One member of staff stood laughing and thought it was a joke.
Refused a refund on a defective item and was told I could have a credit note.
Please note they rip you off and the staff need to go to charm school.
This store is a disgrace and has only been open for two weeks. It needs to shut down ASAP.

Awful customer service, I've been waiting for a month and still a voucher I used online on an order they cancelled for no reason, is not working. Now contact them again for the fourth time and told me to wait 48-72h to be contacted from a Manager. They literally stole my money.

Returns process is a joke, I won’t ever go in their stores again. In this day and age not being able to get a refund is appalling. I’d rather shop elsewhere and pay full price….pure greed

Dont shop here they will rip you off with return fees if online o exchange only if instore
Their staff are rude dismissive and ignorant

Wife ordered two pairs of shoes from sports direct, but only one pair arrived.

They don't believe me that one pair didn't arrive and refuse to send them out or give a refund, despite me sending photographic evidence of them not being in the package.

The thread with them is unbelievable. Latest response from "Stephen" (no surname of course) and "Syed" are the two reps we've been dealing with.

Only option seems to be a legal claim which is ridiculous given that it's only 90eu worth of shoes but what can you do..

I placed an order for two t shirts and have been told that they have been refused delivery , then they have been sent out again and now they are on there way back to the warehouse, where I have to wait 14 days for them to be scanned before I receive my refund, avoid at all costs, you can’t talk to anyone and are constantly fobbed off , avoid!!!

Bought runners in the Drogheda branch and the shop floor assistant took a used one off the shelf and put it in the box. I asked why was I not getting one from the store as I did not want one other people tried on and was told "Don't have any guv." I asked could they please check and he looked at tha hand held machine (never even pressed a button) and said 'Naw there's none" NEVER AGAIN" Sports direct expect you to pay full price for second hand runners. Unbelievable!!!

Can’t believe these are now charging for you to have an item delivered to a store… to my e address yes but not to a store where they’re going to anyway, staff member literally said that’s paying for the refurb what a bleeping liberty!

I ordered 2 pairs of water shoes for my grandson. 1 pair was significantly smaller than the other (same size) went to return them £5 to send back. So took them to a store and they refused to do anything - even though they were obviously faulty!

I recently purchased some size 6.5 trainers online. A size 6 pair arrived in a 6.5 box. I contacted customer service, who to be fair replied to me swiftly, apologised and said I could keep the trainers and they would send the correct size out to me.

Delivery arrived today. Box said 6.5.... trainers inside are 6! Same issue again! You'd think given the first mix up they'd take care to double check the second time but clearly not! Now I have the hassle of getting back in touch again to try and get a refund. Part of me wonders if I might be first time lucky, but given that there now only appears to be size 2.5 left online in those trainers, it looks like I've missed out due to their incompetence!!

Thieves!!! Robbed my return and lie all the way that they did not receive I ended up paying for items I dont have!
Bought last time in my life !

We visited the store in Runcorn. Massive thank you to Paige who went above and beyond and was lovely and really helpful. We both left happy with our purchases.

Delivery takes so long compared to most other companies which cost the same amount. If you want anything sooner you have to pay ridiculous money.

Is Sports Direct in trouble? My local store in Beverley never has many customers. Employ young staff with little to no Customer Care skills. With a high turnover of staff. Trained to pretend to be tidying up when keeping an eye on you. As if a potential shop lifter. Very off putting. It happens time and time again. No shopping pleasure. No wonder paying customers shop more online elsewhere. Not a happy customer. I would like to know how they would cope if a flash mob went in and cleared their shelves. Probably run home to mummy. This company is not recommended. Shop elsewhere.

The standard of clothing is appallingly low. Never used to be like this.

Returned trainers with a clear fault (sole breaking away after just two months of minimal use) and was refused under “no manufacturing fault,” yet given completely different reasons across Strood store (management), Customer Services, and Chatham store (assistant manager/supervisor). None of the explanations even matched the actual condition of the shoe.

Not only was this handled poorly, but the sheer gaslighting from the Chatham branch to justify their reasoning was unacceptable. Their explanation focused on the soles being “worn down,” which does not correspond with the actual fault — the sole separating from the shoe.

The decision was made upfront, and the reasoning was clearly shaped afterwards to support a refusal.

Other retailers selling the same trainers confirmed it’s a fault and said they would have accepted the return. I had proof of previous purchases with no issues, the short timeframe, and the fact the fault is only on one shoe — still refused.

This isn’t a proper assessment, it’s bias. If this is how they operate, I can only imagine how many other customers with genuine faults are being dismissed so money can be retained.

On principle alone, the level of poor practice here is unacceptable. This is not the standard of service they are legally expected to provide, and I would seriously question how this would hold up under proper consumer law review.

Avoid at all costs — shop directly with brands to protect your money and purchases. Sports Direct is not fit for purpose.

Returned a faulty pair of runners. The heal clearly came off on 1 shoe i.e peeled off and was hanging. Following weeks of waiting they were returned to me (the same pair). They are only used for school and my son gets a lift to and from school so barely walks with them. He changes them when he gets home. Heels have no visibility of being anyway worn. The feedback from customer service "After further review, our warehouse team has rejected the return as the item was not identified as a manufacturing fault and appeared to have been heavily worn."

Avoid Sports Direct at all costs. Refused a refund for returned items and forced store credit instead.
Their return policy is deliberately hidden (small sign at the till covered by promotions) and not explained by staff — completely misleading.
Terrible customer service and very poor business practices. Won’t be returning.

If I could give zero stars I would. Absolutely shocking "Customer Service". I purchased trainers for my son and when they broke apart within weeks, I was told by the store that they "shouldn't be worn every day". Apart from the fact that they weren't being worn every day, how does that make any sense? I escalated this to the CEO - surprise surprise, I got no response. I escalated it to the Fraser Group, who apparently only deal with on-line purchases! So basically, if you buy something in-store that isn't fit for purpose, it's your loss. I will never buy from Sports Direct again.

Total scam. They advertise their Nike trainers (pacific women) with the wrong sizing. As you pay already £4.99 to have shipped and £4.99 for shipping it back if you need a refund you kinda hope it will all go well. But it didn’t as the trainers said (UK5.5 EU39) I thought that was odd but there was no other size for the 39 as I am a 39. So I bought the 5.5 size as I needed the trainers for the same week and they were in offer…When they arrived they didn’t fit as my suspicion were right it was ended a UK 5.5 but instead of a 39 it would have fit a 38. The UK sizing is indeed UK5.5 EU38!!! the manufacturer made the mistake but it was the responsability of Sport direct to correct it. so I wonder if Sport direct bought a stock cheaper of wrongly sized trainers and it is trying to sell them thinking the £4.99 shipping and return will stop customer to send them back. A full on scam. Now I wonder why they are still an operating company!!!! Aren’t we supposed to be protected as customers? Anyhow I have informed my back to retrieve the payment…as you can do that…let see what happens…