Sports Direct Reviews 

Order a pack of 5 shirts online. Sent me the complete wrong colours. Nightmare return and refunds process. Incompetent customer service. Couldn’t read and take introductions from complaint sent to them by email. Try to pressure me into buying wrong goods at a discounted price. Wearing them colours would be like asking a man to wear pink underwear. That’s the sort of colours they sent, nothing like the grey and dark colours advertised. They take your money and send you anything and try to fob you off. Sports Direct are claimed to have one of worst records for customer service which is probably true. Lack of understanding when wanting full refund due poor customer service. One of the worst experiences of service. Shocking service from a multi billion dollar company.

I’ve spent over £450 on orders from Sports Direct in the last few weeks, and not a single item has arrived. One of those orders was even placed with next-day delivery, yet nothing ever turned up.

I’ve contacted customer services several times and received no response whatsoever, and no refunds have been issued. It’s completely unacceptable to take customers’ money and then ignore them when orders don’t arrive.

After this experience, I absolutely refuse to shop with Sports Direct again. Their customer service is non-existent and the way they treat loyal customers is disgraceful.

If i could put zero i would , i ordered an arsenal away top in a large for my sons birthday , no confirmation email yet money taken out of my account , saturday a parcel turns up with a childrens top that is 30 ponds cheaper, i contacted the virtual help and the have no record of me . Im out of pocket and cannot return as there is no return label and sport direct cannot find me. Annoyed is an understatement …. WHAT DO I DO IN 75 out of pocket ???????

Purchased online my daughter wears the black nike tee shirt for school very poor quality ive had better quality from shein

I purchased a Dolu playhouse from Sports direct for my granddaughter, after only a few times of playing with it the doorbell did not work, I wrote to them and was told that the only solution was to return the whole playhouse as they couldn’t replace just the bell - absolutely ridiculous.
I have purchased a bell myself and will never buy from them again

Bought some kit online. Evri seem to have misplaced it. Trying to contact Sports Direct to inform them. All I get is a bot and that is useless. If delivery of goods is not received by Tuesday, I’ll take the matter to small claims and Sports Direct can talk to my bot.

After visiting two different Sports Direct stores on consecutive days, I was left incredibly disappointed with the lack of customer service.

At the first store, I struggled to find any staff available to help. When I finally approached a group of colleagues who were chatting, I was told someone would be over to assist me "in a minute." After waiting for an extended period with no one showing up, I decided to leave. As I exited, I informed the staff that they clearly didn't want my money.

The following day, I visited a different branch, hoping for a better experience, but was met with the same poor service. The only available staff member was standing on the stairs, seemingly trying to avoid customers from both floors while they were on their phone.

Given my two recent experiences, it's no surprise that the company has thousands of negative reviews. I will not be shopping at Sports Direct again, and I strongly recommend that anyone looking for a positive shopping experience consider going elsewhere.

The delivery charges are ridiculously high, and on top of that, they even make you pay to return items if the size is wrong. Total rip-off — buyers beware!

Such a bad service . Orderd trainers online and paid 4.99 delivery fee.. size was too small, even though I orderd the right size I wear. So I had to return..
there was no return service in store Bcz they said I purchased online so return has to be online only..
paid again 4.99 for return … what the hell .. just paid £10 for nothing .. such a crap company .. stay away

Charge for delivery is to expensive plus you get charge for sending faulty goods back! Shocking! Buyers beware of the shabbiness of this company before spending your hard earned cash to receive rubbish:)

Jeg købte 4 stykker tøj i en fysisk butik og ville returnere det ene, da det ikke passede.
Til min store overraskelse kunne jeg ikke få pengene retur – kun et tilgodebevis.

Det virker helt useriøst!
Havde jeg købt det samme online, havde jeg haft 14 dages fuld returret med pengene tilbage på kontoen.

Hvorfor denne forskel? Som kunde føler man sig altså snydt, når de fysiske butikker ikke giver samme fleksibilitet.

Charge 4.99 for online order to be delivered to the store and 4.99 for returning online order, waste of money

I had a very disappointing experience at Sports Direct Feltham on Saturday, 13th September, around 5:35 PM. The staff were extremely rude and unhelpful, and sadly, the manager’s behavior was even worse. There was no warmth, friendliness, or basic courtesy shown towards me. Instead, their attitude was dismissive and disrespectful.
I bought a pair of sliders, but they did not provide even a basic polybag. When I asked, I was spoken to rudely and told I had to purchase a £2 bag if I wanted one. It wasn’t about the bag—it was the way they spoke to me, which was unacceptable.
To make matters worse, when I asked for the manager’s name, he very rudely refused, saying, “It’s personal, I won’t say.” This is highly unprofessional and made me feel as though he was afraid I would report his attitude—which I now am doing.
As a customer, I left feeling frustrated, annoyed, and disrespected. I strongly urge higher authorities at Sports Direct to investigate the behavior of staff and management at this branch. Customers deserve to be treated with respect, courtesy, and professionalism—none of which I experienced during my visit.

order a pair of trainers from online in the sale and have received the trainers however they have already been worn.The soles are grey, i peeled off the stickers and you can see that is should be white. i have tried contacting there customer services but not had a response, I need to return them and get a refund!

Sports Direct offers online cheap trainers
Which might look like one of those no-brainers
But please please don’t buy
Because they won’t supply
They’ll just take your cash and rely on disclaimers

A truly shocking experience that has left me £80 out of pocket. Do not order products online from this company and join my campaign to persuade all credit card companies to refuse to serve them, to avoid other people being scammed out of money. I ordered two pair of trainers at a cost of £80 on 21 July. I was given a latest delivery date of 29 July, which was fine as I needed the trainers before leaving on holiday on 6 August. When the trainers did not arrive by 29 July I called Sports Direct who could give me no assurance whether or when the trainers would arrive. On 7 August Sports Direct, after multiple emails, finally agreed to cancel the order and issue a refund, that I was told would arrive by 17 August at the latest. The refund has still not arrived and Sports Direct will not respond to any communication.

Ordered a man utd shirt for my son. First one they managed to lose, then they ordered a replacement turned up without the name or 10 on it.asked crawley store where I collected from if they could sort it out,they said no its direct you will have speak to customer service or pay additional £12 for them to do it even thou there the same company.
A total joke manager no help, Customer service.....what happen to the customer is always right

Paid extra for faster delivery as my son needed the boots for a match this week.
Latest delivery was yesterday evening - nothing arrived (confirmed by our Ring Doorbell cameras) - but SD claim that the delivery was made!
Had to deal with the frustrating 'chatbot' mode of what they laughably call 'customer service' but received no resolution to the issue.
Completely unsatisfactory - if I never use Sports Direct again it will be too soon.

0 stjerner hvis man kunne!

Jeg er rystet over at det skal tage en hel uge at pakke 3 par sko og et par trøjer, og efterfølgende endnu en uge om at levere!

Jeg har modtaget pakker sendt fra Timbuktu hurtigere end det her🤯

Da firmaet lå i UK kunne man bestille søndag og modtage sine ting torsdag-fredag.
Tidligere fik man også gratis fragt ved køb over et beløb men det er slut nu, og ift deres “behandlingstid” gider jeg simpelthen ikke returnere den ene trøje der var for lille, så den er foræret væk allerede.

Det her gider jeg ikke en anden gang, så det var sidste gang!

Abysmal website!
Terrible service!
Ordered some trainers weeks ago, still not arrived! Trying to get through to customer service is like dragging your balls across broken glass!

Terrible.

Not only you need to pay £5 for the delivery, regardless how much you spent, and also you have to pay for return even its not out of your fault!
Terrible in store service as well.
Rubbish shop