SSE plc Reviews 

I am extremely frustrated with SSE/SSEN regarding Job Case ID: TB3566. Three months ago, our commercial solar installation was completed, but the installers found that the grid's earth impedance at our location is more than twice the safe regulatory limit. They cannot issue our safety certificate until SSE fixes this network fault.

Initially, SSE sent two teams of engineers who confirmed the defect and escalated it to headquarters. Since April, absolutely nothing has been done. I have called customer service weekly for three months, only to be dismissed with the same repetitive excuse: "We are short-staffed."

It is completely unacceptable that over a span of 100 days, a major utility company cannot allocate a single engineer to fix a confirmed network safety hazard.

Because of SSE's shocking inaction, our business is suffering heavily:
1. Financial Loss: We cannot register for the Smart Export Guarantee (SEG) without the safety certificate. During this hot, sunny summer, we are losing £3 to £5 every single day. SSE has effectively cost us £300 to £500 in lost revenue.
2. Severe Safety Hazard: High earth impedance puts our solar system and all commercial appliances at risk of electrical overload and fire. SSE is actively compromising our property safety.

Waiting over 100 days for a critical infrastructure safety correction is pure negligence. If this is not resolved immediately, we will take this straight to Ofgem and the Energy Ombudsman. Completely unacceptable service.

Do not touch this company with even a very long barge pole. Deliberately produce very complicated invoices that even they cannot explain. I thought I had a cushion of credit but they have eroded that. Extremely incompetent. Do not trust in any way.

Absolutely terrible company, cut power off to my property over 2 weeks ago and won’t provide any updates. No power at all. No means of cooking, we even have a baby at home in the middle of a heat wave. Discussing

Isn't it frustrating when a company says it will call back for your review and you actually want to give a positive review but they don't call back? Well thank for Trustpilot.

After months of chasing around and around SSE's mulberry bush by email, I reluctantly decided to phone.

Not surprised to be told 'High volume' it will take an age, that's why I emailed and that took months!!!!

I was surprised to be answered almost immediately by Kate who skillfully stated by disarm my angry frustration, confirmed SSE already had all the necessary information they need on me, and gave me what I wanted.

Wow! After month of being palmed off and ghosted, I could have fallen in love on the phone. or at least felt I'd made a friend.

So credit were credit is due. Thank you Kate and I might even stay with SSE now. Al I need is a competitive fixed price annual contract

SSE Ref: Acc No 8700672554 #587203318. And I've got a big flat roof to put panels on

Try to bill you when not supplier

No accountability, no real apologies & sending false invoices in hope we would pay them.

Utterly utterly useless. They keep sending letters to the wrong address. When I tried to change supplier they closed my account. Luckily its an empty building; but now its seems impossible to reenergise the building.
I deal with several other companies for electricity / water/gas; but SSE are in a league of their own for lack competence. Inevitably the online form they send is the wrong one; but there is no indication of what you are applying for; then you get refused for something you didnt want in the first place; and start again.

Totally fragmented management system, hours on a phone, numerous emails and just going round and round in circles. No one wants to make a decision

This Company is a Criminal Enterprise. The Government should step in to address how this Company has given the worst Customer service for an essential commodity and extorted money from consumers and behaved like ignorant thugs. All Shareholders should be aware they are supporting a criminal energy Company who for all their 'Green' lies are robbing the people with an air of being above the Law as the Ombudsman is in effective against them. In 3 years they couldn't even get my address right when I contacted them maybe 30 times over 3 years and have paid £1,000's for a very small amount of electricity because of their Deceit and Uselessness. Avoid af All costs. They are robbing Small Businesses.

My experience with SSE has been nothing short of a bureaucratic nightmare, defined by gross financial overcharging and a startling lack of accountability. Over a three-year period, my company was exorbitantly overcharged. Despite our best efforts to rectify the situation, the company’s internal processes seem designed to obstruct resolution rather than facilitate it.

The most frustrating aspect was SSE’s active refusal to engage in meaningful dialogue. We made every possible effort to update the account name to ensure proper legal and administrative alignment. Instead of assisting with this routine transition, SSE used it as a shield to ignore our disputes, effectively silencing us while they continued to levy incorrect charges.

The escalation tactics used by SSE are predatory. While the billing dispute was ongoing, the company bypassed professional mediation and resorted to threatening me personally with a County Court Judgment (CCJ). This attempt to bypass corporate liability and intimidate an individual over a disputed business debt is a clear indicator of their ethical standards.

The "goodwill" gesture offered through the Energy Ombudsman was an insult. The proposed settlement was structured in such a way that our company would have still ended up paying SSE more money than was actually owed.

Furthermore, the Ombudsman proved to be entirely ineffective. Rather than acting as an impartial mediator, they appeared to facilitate SSE’s malpractices, failing to address the evidence of overcharging or the aggressive collection tactics employed against us.

Bottom Line: SSE has demonstrated a complete lack of corporate responsibility. They rely on administrative stonewalling and legal intimidation to maintain overcharged accounts. I would strongly advise any business to seek an alternative provider that values transparency and follows standard regulatory ethics.

Avoid at all cost. They are thieves, we have 3 light bulbs in our common area, on timers. £300 for one quarter! we tried to understand why, apparently due to the pricing and nothing we could do about it. We've switched to Octopus, do the same ASAP!

The worse company to deal with. Unclear billing, unable to deal with complaints, absolutely and shamefully hopeless.

Worked here a while a go, defended the company online and ad a thanks, got suspended for 2 weeks, but got 14 days of pay taken....glad its a dumster fire.

Awful company! Don't care about their customers. They don't show for appointments, or even book them even though you spoke with them. They leave a family with a toddler in a house with no gas! AVOID AT ALL COSTS!!!

poor communication. As executor of an estate they were the worst organization to deal with by far. uncompetitive pricing. Rarely follow through with what they say they will do - everything needs chasing and follow up. Many wasted hours dealing with them. useless.

When I finally got thru to Mussa he was extremely helpful when assisting me with my situation. Much appreciated.

Dreadful customer service
Would not reccommend, neither good prices, nor good quality of service and certainly very poor at handling issues.
Refusing to refund our account and chasing us with a debt agency at the same time. Poor.

Useless, worst energy supplier.

Took three weeks at my old electricity providers undiscounted prices at the coldest time of the year for them to bother to switch my account. Cost me over 150. Why did they make me go down to the basement to get the reading on the switching date? As soon as my contract is up I won’t be back

SSE is a completely useless company, IMHO. I am treasurer of a village hall in Wiltshire. The so-called "smart" meter hasn't been working for months. SSE keep sending estimated readings. I have phoned them repeatedly to ask them to replace the meter, but they do nothing and keep coming up with requirements for me to supply readings - utterly stupid, as the meter isn't working. It routinely takes me 30 minutes to gewt through to them and the person dealing with the complaint is lazy and useless.

Quite frankly these are probably the worse bunch of human beings around! Left our family including our disabled son without power so we couldn’t feed him and hoist him out of his wheelchair let alone get him in the house after digging up half of our driveway and blocking our front door just to do a simple joint connection!! They have left an absolute mess and are no interested whatsoever when you phone them!!