Stairrunnersdirect Reviews 7

Ordered a runner and contacted them to see if they could express the delivery. Nic was very responsive and dispatched it the same day. Great service, great carpet. Thanks guys

Nice carpet but be careful if you intend walking on it.
I bought a stair runner and landing carpet from this company. After 6 months it showed fray wear in 4 places. This wear was consistent with the carpet fitters reservations about the quality of the carpet as he was fitting. The company asked if I had any pets. I do have a 10 year old cockapoo whose has not caused any damage ... even as a puppy, and who is not allowed upstairs anyway.
This was the response:
Hi Lee
It looks like the weave has been caught on something which would be damage rather than wear and tear.

The quality of the stairrunner we received is excellent and even better than we could have imagined. Nic at Stair runners direct provided amazing customer service, reponding immediatelt to any queries and resolving any issues that arose. Great experience!

Really excellent service and very helpful. Don't be afraid to ask questions about turns and odd steps, multiple sets of steps leading off a half landing etc. I thought they wouldn't be able to accommodate my requests but all very easily done. Really quick to respond and reasonably priced with a wide range, offer far more choice of runner and edging than I could find elsewhere, tried a few carpet shops and they couldn't provide what we were looking for and far more expensive, some several times the price. Also purchased and hallway runner and 2 rugs to match, look fab. All delivered in around 2 weeks. Well finished and great quality. Will post photos when I've fitted.

Excellent service from start to finish, with great advice and communication. Purchased a Boucle Grey Wool Stair Runner with Stair Rods, product was well finished and looks great, arrived on time and very well packaged. Brilliant company to deal with.

Really good service from these guys. Excellent product - sisal stair runner with stair rods - They made the landing piece for us which fitted perfectly. The carpet feels like it will last forever even with our puppy charging up and down (nearly 50Kg monster !!)

Very happy with the contact - many friendly and helpful emails. Thanks Nic.

We purchased a “sisool” runner to make walking on wooden stairs less dangerous. Ordering was easy, communication about delivery was good, and the runner looked exactly as pictured. We are very happy with our experience and would recommend them.