Steep and CheapReviews 

Paid for ground shipping and they sent it Fed Ex economy smartpost. Called and said it shows it might get delivered by the 5 days so to call back when it doesn’t. Asked for the refund for my upgraded shipping and was told no, but I paid for fed ex ground and not fed ex smart post which never works right. Customer service was not helpful and blew me off. I asked to speak to someone else and was told no one else’s was there? Regretting spending $600 in the last month with them.

If you are from Canada or any country other than the U.S....BEWARE!! Their shipping fees are exorbitant. I swear the shipping fee did NOT appear on my order page. NO SALES ORDER WAS EMAILED TO ME that showed the shipping charge of $138.99 US....yup, that's right. One pair of jeans from them to Ontario. $138.99 US. The shipping charge of $7.95 or $9.95 appears on the order as soon as you click checkout but then it disappears and shows $138.99 or whatever the international shipping charge happens to be that day. NOWHERE on the site does it show USD or CAD - which is pretty deceiving. I read the policies before buying, and expected a higher shipping charge AND understood I would pay duties and exchange rate. But this is ridiculous. So, so disappointed.

UPDATE: Rec'd a response from Steep and Cheap and called the number provided so they could 'help' me. I was offered a $15 reimbursement (then $20) to my account. A $138.00 shipping fee, and they were going to placate me with $15. I rejected it and said it was an insult. I also did a bit more research - looks like I'm not the only one to experience the 'glitch' on their website that doesn't show shipping charge (to Canada) right away when you're completing the order online. I order items from the US often and never have I been hit with such high (ridiculous) shipping cost. Live and learn. Just reinforces my title - Stay away from Steep and Cheap if you're buying from Canada.

Great service. Maybe you wait a little longer for your product. But everything is packed nicely, and no problems with returns.

Have always had a good experience with Steep and Cheap. Today was helped by Madeline on the phone and she couldn't have been nicer or more helpful with my order. Thanks very much!

Marla B. was very helpful in resolving and helping with a price adjustment! Fast and great service! Thanks!

Bad service, slower shipping than advertised even with paying more. Don't bother paying more for shipping and hope you can wait forever for your item.

she was very speedy at resolving my issues and super patience & understanding! great customer service

Learned my lesson to never buy things from Steep and Cheap in multiple sizes to see what fits best and return others. Bought ski bibs and jackets...only one jacket fit so I returned the rest. Never heard about my refund until I reached out to customer service. Was told that there were signs of wear and I would only receive store credit. I didn't even try one of the bibs on. They never communicated this to me (my refund status still says it is processing and there is no proof that I even have store credit). Clearly a way for them to get you to purchase items, claim signs of wear, and only issue store credit.

I ordered a pair of Salomon shoes from Steep & Cheap. I paid $140 give or take. I never received them. Period.

The package was marked “delivered” with a photo showing it sitting on my front porch. By the time I went outside, it was gone—stolen. Welcome to modern America. This isn’t rare, and any competent online retailer knows that.

What is rare is how aggressively Steep & Cheap refused to take responsibility.

I contacted customer service immediately. Silence. Completely ignored. After nearly two weeks, I followed up and finally got a response—only to be told that they “don’t do anything for stolen packages” and that I should file a claim with my homeowner’s insurance or deal with DoorDash, the third-party delivery service they chose to use.

That is insane.

I did not pay my homeowner’s insurance for shoes. I did not contract with DoorDash. I paid Steep & Cheap for a product that never arrived. End of story.

No refund.
No replacement.
No investigation.
No assistance.

Just a corporate shrug and a polite way of saying “f*** you, we already got paid.”

Telling a customer to open an insurance claim over a $160 retail purchase is beyond unreasonable—it’s a blatant refusal to stand behind your own sale. It’s outsourcing accountability and hoping customers give up.

This experience feels less like bad customer service and more like legalized theft. Once they have your money, you are apparently on your own—even when they can clearly see the package never made it into your possession.

If you’re thinking about ordering from Steep & Cheap, understand this very clearly: delivery risk is 100% on you, and they will not help you if something goes wrong.

I will never order from this company again, and I strongly recommend others think twice before trusting them with their money.

Beware - refund took awhile to receive and I never received confirmation of my store credit until I chatted with text support almost a month later! Also, store credit expires in 1 year, which they don’t tell you when you’re given the refund options. Not pleased with the return and refund process.

Extremely disappointing customer service experience.

Steep & Cheap claimed my package was delivered when it was not. When I questioned this, they then claimed it was “stolen” and told me to file a claim with my homeowner’s insurance — even though the delivery photo they provided was not of my address. I pointed this out multiple times, and they refused to acknowledge or investigate the discrepancy.

The chat representative was rude, unprofessional, and condescending, and showed no intention of helping resolve the issue. I spent roughly 30 minutes going in circles with no resolution or accountability.

After that experience, I used their “Email Us” feature to formally report the issue and request help, and never received a response. The complete lack of follow-up only reinforced how poorly this situation was handled.

Overall, a frustrating and unacceptable experience that has made me reconsider ordering from them again.

Answered all my questions and resolved an issue. Good service convinced me to buy,

They're quick to take order but slow to get them out and they make cancelation virtually impossible unless it's done immediately after placing order, even 30 minutes afterward it too long. I paid extra for fast shipping but they still took a while to get it out and even though it hadn't shipped, they wouldn't let me cancel online or by phone. Return policy would eat up so much $$ that I just kept the item even though I didn't need it. I hope to remember not to buy from them again.

“Order not delivered, no help from company. I had an order through Steep & Cheap that never arrived at my address. I contacted their support multiple times, but they refused to investigate the misdelivery or offer a refund. I even filed a police report for the missing package. In the end, I only got my money back by forcing a chargeback through my credit card, since Steep & Cheap wouldn’t take responsibility. Extremely disappointed – I expected better customer service from a Backcountry-owned store.”

Aaryn B was very friendly and helpful in assisting me to me locate my order even though I did not have the number. As well as resolving the issue I had. Thanks Aaryn!

Aaryn B. was a wonderful help to me!

I recently purchased an item that was final sale, not realizing it was "final sale". The item was made by Marmot, who used to make higher quality clothing... This item was absolutely horribly made. I've seen better quality clothing through Walmart. No joke. Unfortunately upon trying to return this item I found out it was not returnable. Shame on Backcountry, who happens to own Steepandcheap, and shame on Marmot for putting out crap! I will not be buying from these venders in the future.

Ordered a bundle - skis, boots and bindings. Received an email that the skis were out of stock. I cancelled the order and was told I would be issued a refund (have the email from Isabelle to prove this). Skis showed up at my house and Janet from the online chat refused to give me a refund. Would only give store credit - do NOT purchase from them!! Such a headache!!

Steep and Cheap does not honor their return policy.