Stihl GB Reviews 

Loved being able to shop online with Stihl chainsaws and compare several models to find the right one for my needs. Also liked that I can buy online and pick up at my local store. Makes for a great experience!

Easy to navigate website, lots of good information

Easy to navigate the site and purchase what I was looking for and at a great price

Stihl not only produce high quality groundskeeping products and power tools, but also go the extra mile with their customer service team. When, despite their rapid dispatch of my order, the courier encountered an issue that risked the delivery missing its deadline, Gemma and her colleagues at Stihl UK actively helped to resolve the blocker and get the goods delivered on-time. Their products are a joy to use and an investment in longevity. Thanks Stihl UK Team!

The petrol saws are still great. As good as anyone else’s.
As an arboricultural contractor we bought into the battery range years ago and as we had the chargers and batteries we just bought Stihl. The shells have got weaker, cheaper and brittle. The wiring fails constantly. Everything just feels cheap. We have now moved over to Ego battery tools and haven’t looked back.
Unfortunately for Stihl, they are a legacy company who can no longer compete in the battery range with new entrant gear. It’s half the price and twice as good!
I hope I don’t get one of those sickly corporate replies!

I own an MS170 and MS271, these chainsaws have been continuously dependable, in every season, year after year. The company has a solid well made product, far superior to anything I’ve ever used before. The online store could be a little better partitioned into categories. Kind of a hassle finding a 20” or 16” inch Bar+Chain combo. Had to look at saws first, because search query could not find “MS170”, then scroll all the way down to accessories, then select the Bar+Chain accessories, scroll all the way down to product description to make sure it fit my MS170 because I had to select it from the MS172 accessories?

I can't believe I'm having to write a 1 star review for a company I respected, but I suppose that's life...
I have a RMA 448 TC battery mower and having increased the size of my lawn I purchased a AP500s battery to allow me to complete a cut in one session (wrong)
Stihl claim in their literature coupled with the AP500S battery it should cut 600+ sq mtr. It actually managed 400sq mtrs. at best! I had the mower tested by an authorised Stihl agent no issues found. When using the mulch blades 600sq Mtrs. no problem. Cutting blade and grass collect no where close. Touched base with customer services and the tech. team and all I got in response was poor excuses!
My usage is a domestic lawn I cut in peak season twice a week.
Unfortunately having paid over £300 for a battery all the claims made by Stihl are at best fabricated and their customer service is somewhat worse!

Their whole web structure is very convoluted. I would recommend finding a first rate data firm to step in and streamline

Easy to use website with comparison feature if unsure about how tools rate against each other. Easy check out as guest or user and so far fast order processing and delivery too

Website easily navigated Stihl has been in my household for many years. The quality of their craftsmanship and dependability is greatly appreciated and you have my loyalties ....Best Regards Rob

EASY TO USE AND SPEEDY DELIVERY

We have many Stihl products . They all work wonderfully and Harrys saw shop in Augusta great help always

Stihl products are great quality!
Customer service is awesome!!

When you buy a boxed strimmer from stihl after ten months the spool comes clean off . Not used in winter and the rod comes spinning out .. send it for repair which should be under warranty and to be changed £63.56 for a missing screw to be put in .. il never buy this product again!! Absolutely disgusted . Wish it was out of warranty because it could have been fixed for £20 .. save you time and hassle buy a different brand.. last time I buy this crap .

The website is excellent, easy navigation.
Description and accessories are in one place
Very easy to look for a tool and order.
If there is a need help is always available over the phone.
I have had no problem ordering any item
I highly recommend residential customer to browse on the web site rather than visiting garden centre or approved store. As all information and clips are all available on one site. It makes browsing and making decisions to buy a tool much easy. The quality of tools products is excellent.
If you need help customer services is very good

UPDATED - I previously wrote a 1 star review for Stihl. I had an unfortunate breakdown of an RMA 235 cordless mower which has lasted 2 UK summers. Not much given the heatwaves the past two years meant there is no grass to cut.

A call to customer service told me there was only 12 months warranty on the product and 2 emails later to customer support, I was still non the wiser with no useful information provided despite adding my serial number. They were not willing to help or look it up for me.

After a terrible review on here they contacted me apologising and informing me that my product was covered by a 5 year warranty but unfortunately needed to inspect it to deal with it. I have to take it to my local Stihl dealer and the problem will be sorted one way or another. This I can live with.

I have amended my initial review as their customer service has been exceptional. They have been in regular contact and provided step.by step guidance of how get it repaired or replaced. They contacted the local dealer for me and did everything. Ended up with a new mower as they other couldn't be repaired. Appreciate all the help

Our battery operated HSA60 hedge trimmer stopped working after less than 5 hours use, under warranty. Our local agent, Hampshire Garden Machinery (HGM), were excellent – they checked it out and then liaised with Stihl about whether it was to be replaced or repaired. Eventually, after much prodding from HGM, Stihl decided to replace the motor, which is where things went wrong, as Stihl do not have the required part in stock.

For the past three weeks, each week Stihl have assured me that the part will be with them in a day or two and will immediately be despatched to HGM. Last Friday Stihl told me that the part was in stock and would be on its way immediately. This morning they have emailed to say that it is due to be delivered to them this week and will then be despatched to HGM. I have absolutely no faith in any information provided by Stihl and have requested them to replace the unit. In the meantime, the hedge continues to grow…….

I already like the product and finding what I needed online was simple with a very intuitive navigation.

am incredibly disappointed with both my STIHL FSA 45 strimmer and the company's lack of support. The machine was a meaningful gift from my dad, but it suffered a catastrophic electronic failure and completely fried itself just over two years into light domestic use. An authorized dealer confirmed the repair costs are identical to buying a brand-new unit, making a premium tool an expensive piece of landfill. When I contacted STIHL directly hoping for some basic goodwill given the premature failure, they didn't help in the slightest. I expected far better durability and customer care from a brand like STIHL—I will never buy a product from them again.

Quality products that last, great price & free delivery