Stratco - Canning Vale Reviews 61

Maria on the phone service was so helpful and efficient. She helped me change my online order with no fuss and great communication.

She is a gem employee Stratco.

Thank you .

Steven did work at malarga store and now works at cannvale store. His been awesome to deal with the entire time very helpful and has got a can do attitude that young man deserves a pay rise i think

Im not a handy guy, yet Anish was understanding and helped me out with my questions… would highly recommend him for his knowledge and service

I recently purchased some paint cans from Sratco Canning Vale, and I have to say, the customer service was absolutely top-notch! Anish went above and beyond to help me with my purchase, answering all my questions patiently and making the whole experience seamless. Highly recommend visiting Sratco if you want excellent products and outstanding service!

Really disappointed in the regular delays or non responses - started when hubby first contacted for a quote, no response for a long time despite attempts to contact (this was Malaga store). He ended up contacting Cannong ale and we paid for patio (not a small amount), to be delivered before Christmas, told it wouldnt then be delivered til 7 Jan. 7 Jan arrived and no patio, he contacted them to be told there was an error and wont be til 21 Jan. They would have known but did not think to contact him. We are planning an event at our house and now the backyard wont be finished in time because of these delays. Its the delays and the lack of communication that is frustrating.

My online ordering went very well.
Certainly very easy.
The delivery was communicated to me by text when my order was being delivered.
The person delivering the order, as it was heavy, was fantastic, very helpful and polite. A great experience from Stratco.

After using the Stratco design tool and placing an order, an error occurred that prevented me from paying online, so I was advised to contact Stratco for assistance.
I called at 8 am and was helped by a person who was unsure about how to use the design tool and needed to ask supervisors for advice.
I had to call her twice to get an update, and when the order was finalised, I was told that Stratco can't deliver the next day as promised because the cut-off time had passed.
We had different opinions about whose fault this was. I said it was on her. She said it was because she needed help and responses from others within Stratco.
You would think that Stratco at least teaches its employees to say, 'I'm sorry, my mistake.' This took way too long.

Online ordering process is seamless and very responsive and staff are very communicative. Delivery date was promptly advised and delivery took place exactly as promised.

Service was awesome. But not happy with the quality of the product.

Canning Vale - Hazel was amazing - helpful, knolwedgeable and made my Monday. I will be calling back for sure.

Thank you so much Chris! Since January 2025, Chris has been helping me sorting out my building project. He is most helpful, explaining and answering all my questions, thanks again!

Very helpful salesperson took the time of day to chat about life in general whilst waiting for the new computer system to generate the papers order

We were having problems with communication with another store and Corey was super helpful. He rang back when he said with answers and sorted out our concerns. He always replied to emails.
Thanks

Our experience was amazing and Lee-Ann Mclean was brilliant.
Her knowledge and expertise made the whole process of building our backyard shed so easy from start to finish.
I highly recommend lee-ann Mclean from Stratco Canning Vale WA for all your building needs

The shelves were very easy to find online and the ordering process was good. The staff were very helpful when I came to pick them up.

They were easy to put together and my carport now looks much tidier.

Very helpful had no complaints just waiting on delivery can't wait for my shed

What a pleasure it was dealing with Penny Fish
She made buying a patio very easy, her knowledge and professionalism was out standing
Penny is a credit to her industry
Highly recommend Penny and Stratco !!!

Needed some fencing options and went in asking for advice... good service done by Mr Chris Sung... very helpful with the pool fencing the family always wanted... me and the missus are very impressed

Chris’ customer service is sublime. He went above and beyond for us. Chris is very professional and patient, aiming to meet all of our needs. He even stayed back past closing time to ensure we had all the information we needed. We owe you a coffee or two for your great work.

Chris was fantastic in his service and product knowledge.