Stratco Reviews 

Would just like to say thankyou to Doug from the Malaga branch,
He is always very helpful and he has high knowledge of the industry I work in.

Walked into Kunda Park (Sunshine Coast) Stratco this afternoon - 2 staff at front desk and three staff members sitting in front of computers. Not one staff member acknowledged me walking into the showroom - or asked if I would like any assistance. I found what I was looking for and was in the showroom for about 15 minutes. Still no customer service.
I walked out and not one person still acknowledged me - felt like I was invisible.
A smile and greeting and good customer service is your job - I will buy somewhere else.

Steve the delivery driver was extremely professional and technically brilliant in operating his truck. He delivered our large goods with precision and care.

Thanks to Luxe Patios who were referred by Stratco installed a beautiful pergola looks awesome!!

I recently purchased a small garden shed from Stratco Richmond in South Australia . To put things in perspective this shed cost me nearly $5k once you include installation costs . Firstly, they only delivered half the materials, and the installer had to come a second time . Then the installer installed the shed but didn’t include any elbows on the downpipes . He also didn’t seal the shed so water kept going in . Stratco advised the elbows weren’t part of the shed kit, and when I rang to say it needs this to redirect water away from shed ,I was made to feel like I am ridiculous for suggesting it . What would a woman know right ? I went to the store I purchased it from ,and advised that since it has rained all the water comes into the shed . I even showed them a picture . They didn’t seem to care, and said maybe the elbow needs to be installed . I asked if they have them , they didn’t have them . I asked if another of their store locations had them . They confirmed, yes ,they did . I said that store is too far away for me . They never offered to get one sent to their store 🤦‍♀️ Two months after the installation of the shed someone arrived at my house to deliver a part for the shed . What the ? The guy who organised the shed for me (Patrick) was good ,but everyone else provided very inadequate service. They provide the bare minimum ,and really don’t care to provide any after sales service when things aren’t right . Very poor . I don’t recommend them . Bunnings were a lot more helpful . Olympic industries did a great job with my brothers new shed . Installed it properly ,and sealed it .

Have had an awesome experience from purchasing our shed to the delivery of the shed. Steve was amazing at delivery and super helpful.

What a great store. Staff know so much, and great customer service.

Staff were always pleasant and polite.
Their computer skills seemed very good.
Communication of my shed requirements were frustrating however.......numerous repeated misunderstanding of details such as dimensions, alignment, location. Also some chopping and changing between various staff members meant re checking and updating the latest corrections.
The wrong contact number was given for me originally and despite a few requests to change it, remained in the system and on some printouts until the end (as well as the correct number in some instances).
So,after12 months from my initial enquiry for my shed(s). I finally have it in my possession.
Now the wait for erection of it........3 months I'm told by contractor! Also, getting in touch by phone with the Murray Bridge store was sometimes difficult.
Regards, Anthony Pearse.

Canning Vale - Hazel was amazing - helpful, knolwedgeable and made my Monday. I will be calling back for sure.

I looked through stratco’s brochure went on line (easy site to use) placed my order on the product I wanted and had it on my door step within 4days GREAT EXPERIENCE and so simple I had it put together and in place within 5 days off ordering

I visited the Dandenong store and spoke to David, who showed me some roofing options. He agreed to send me a quote via email for two specific jobs. About a week later, I only received a quote for one job lot. I visited the store a second time and asked if he would send me the outstanding quote, to which he agreed he would. I never received the quote, and I will not be visiting the store for a third time. This level of service is consistent with prior experiences of requesting quotes online. What a shame. I would not like to be the store owner with this style of customer neglect costing me business.

Been ‘waiting’ October/November for someone to travel from Busselton to Dunsborough to service our electric outdoor roof louvers . Had to agree in writing to an exorbitant call out fee at the time with no time given. But honestly did not think it would 6 months.
Provided all needed details ….. ITS APRIL and we have not heard a peep.
Did remind them before Christmas with no reply.
They may be great for other things but don’t get the electric outdoor / rain sensored louvre ,because if anything happens they don’t come to fix them. Even got an electrician in but he wouldn’t even look at it. If ANY one has another suggestion would love to hear.

Easy site to order from.
Delivered on time by polite and friendly driver.

We had two patios and decking installed thru Stratco Kunda Park. This seemed to be a rushed job before and after Christmas. Our Main back patio was measured wrong by half a metre thus the deck goes past the roofing each side of the house.They replaced the downpipe that had our solar water overflow connected into it ,didn't replace this and it now drips onto the timber decking. Instead of putting the rear downpipe on the end of the pergola they put it halfway. When it rains we have leaks where they haven't sealed the roof on to the house ,a lot of the screws aren't below the timber and to top it off after being told they had free access to the toilet they were caught in the garden. Sorry but wouldn't recommend Stratco or have them build anything for us again.

Great service. Initial phone enquiry on an Outdoor Setting and availability from lady service rep, Logan. Excellent response and detail on product. Went to the store and purchased. Very efficient inspection, purchase and pick up. Greg

Purchased several decorative Pandana screens for my garden online for click and collect. Order confirmed within minutes of placing order and was ready for collection a few hours later. Lady in store was so lovely, friendly and extremely helpful. I didn’t have to lift a finger, my order was trolleyed out to my car and placed in back. Screens are gorgeous, excellent quality at a very good price. Highly recommend Stratco Mandurah. Great job guys 👍

Purchased a Shed online as there were none in store. When delivered the driver was friendly, courteous and extremely helpful in placing the order in a secure location for us.

Thank you so much Chris! Since January 2025, Chris has been helping me sorting out my building project. He is most helpful, explaining and answering all my questions, thanks again!

Very helpful salesperson took the time of day to chat about life in general whilst waiting for the new computer system to generate the papers order