Stratstone - Audi Shrewsbury Reviews 

A month to sort a minor fault that was identified by Audi assist within an hour of being contacted.
Car returned dirty after being told it had been washed and ready for collection.
A very disappointing experience.
Only received updates on progress on repairs when I phoned Shrewsbury. Very poor service.

I would highlly recommend Shrewsbury Audi for all your Audi needs but in particular Mackenzie who works in the service department

Polite and helpful agents dealing with a difficult and uncommon fault.

This is the third car I’ve bought from them and I cannot praise Shrewsbury Audi highly enough. The service provided and patience shown by Mollie was second to none and she ensured the transaction couldn’t have been smoother: she is a credit to the company.

Provide a realistic service booking system, improve customer service, train your service resp in customer service, better communication

Car damaged during service and had to wait 6 weeks for it to be looked at. No courtesy car available for three months.

Great service,Friendly staff ,Great advise

Spot on both times I’ve been with service and warranty work

If you want a terrible customer service experience when you have work done on your car, go here!!

If you want to buy a boot liner, only to never see it... go to Shrewsbury Audi.

If you want to make a complaint, and to be totally ignored... again, go to Shrewsbury Audi

If you want to have repeated emails asking for information ignored... Shrewsbury Audi

If you want to ring their sales, or service department and the phone never answered.... this is the place for you.

If you ever feel like getting back to me Shrewsbury Audi - please do!!!

Excellent service form start to finish, staff friendly and very efficient, drop off and collection was seamless and car was immaculate.

I’m disappointed with my recent experience at Stratstone Shrewsbury Audi, particularly given the standards they publicly promote.

I purchased a Volkswagen Tiguan PHEV from the dealership, and from the moment I received the car, it was evident that it had not been properly prepared. There was a used cupcake wrapper in the passenger seat pouch, dog hair in the boot, and loose pennies in the dashboard compartment. These issues may seem minor individually, but together they reflect a serious lack of attention to basic cleanliness and presentation — not what you'd expect when purchasing from a main dealer.

Much more concerning was the fact that the vehicle’s electric charging flap would not open, making it impossible to charge the car. I had to take the vehicle to a VW dealership where the actuator has been deemed faulty and requires replacement. When raised this with the salesperson at Stratstone Audi, I was told this hadn’t been checked and the vehicle had not been charged prior to delivery.

This directly contradicts Stratstone’s own stated standards. According to their website:
“At Stratstone, we have a variety of quality used cars for you to choose from. Each car is carefully selected by our teams before making its way through the rigorous preparation process, where it is inspected by a qualified technician and then fully valeted.”

In my case, this process was clearly not followed. The vehicle was neither properly inspected nor fully valeted, and a core function of the car — its ability to charge — was completely overlooked.

I expected a significantly higher level of care and professionalism from a dealership associated with a premium brand. I hope Stratstone Shrewsbury Audi seriously considers this feedback and takes steps to ensure future customers receive the level of service and attention they promise.

See previous

Avoid this dealership at all costs. Absolutely disgusted the way I was treated. They never pick up the phone, spent nearly 2 hours getting through. Poor communication all round.

Welcoming staff who seem to know who you are. Well Jon Esson did!

I visited Shrewsbury Audi because my A6 Avant was showing 2 serious error messages- driver system and engine warning

Both messages advise taking the car to my local dealership immediately. On doing so , I was told it needed a diagnostic check

The first available check 19rh JULY- NINE weeks away

When I asked what am I supposed to do with a car that may not be safe to do , the response was simply that is the next date and nothing would change it. Furthermore I was told that any courtesy car in this period would not be possible

Appalling arrogant service- apparently only 3 technicians can do this work- well train some more !

I have a friend locally with an Audi and he tells me he had a very similar warning and was told again it was 2 months before they would begin to look at the problem- never mind resolve it

Priority is to sell new cars and after that you are a problem to them

Avoid this dealership

Car was recovered to them by Audi Assist due an Electricla system malfunction on dash and power steering not working. Work for the power steering was completed and the car was serviced MOTd ( as was booked in anyway a few weeks later). MOT passed asked to collect the car. I asked about the electrical system warning and they said just monitor it as its not showing now. I then told them it is as i had a notification via the app. They then said leave it with them. I have been calling daily just to ask when the car will be looked at only to be told they are busy and they wont commit to a date and they are booked up until July. Asked for escalation to a manager no response. Was told on the 8th May car was ready for collection post MOT pass and full service. Was told on the 12th May that if i choose to drive the car to another its at my own risk as the cars not safe. If thats the case why did it pass an MOT as Audi new it has an issue with the eHigh voltage system as they told me. Absolute disgusting customer service, when asked when can I expect my car back the service person said they cant commit to any date so I dont know if its a few days or a few months because apparently they are booked up until July.

I am currently sat in the waiting room at Audi Shrewsbury having had the poorest customer experiences of my life.

On April 25th I purchased a used vehicle (2017 A4 Avant). Within 30 miles and 24 hours the car experienced an engine warning light. I reported it same day, cleared the code, which returned next drive.

On Tuesday 29th I began attempting to book the car for diagnostic. After four days of promised callbacks that did not materialise I was finally able to confirm the car was booked in the following Tuesday 6th June. When I dropped the vehicle I was told that it was not booked in, nor was there a warranty recorded against the car, but they would fit the car into their day. I left the car concerned about the state of the warranty so contacted the salesperson who sold me the car, with a warranty.

Later that day it was confirmed that the fault would indeed, as I expected, require a replacement part. I was told at the same time that the repair was not covered by a warranty, but that 'sales would cover it'.

After a further two days (and a sleepless night) trying to contact someone to discuss my concerns I walked into the showroom on Thursday 8th to return the vehicle. I removed my things, handed them the other key and returned the car to their possession by 10am with the promise that the sales manager would call to discuss the paperwork.

That call did not materialise either.

So, a full five days later, I am back at the dealership, requesting my full refund under the consumer rights act. I have been here since 9.15am, it is currently 12.40pm. I have had a salesperson try to convince me to keep the car under a full warranty, which I am obviously not interested in. My current status is that I have:

- no information about the warranty, what it does or does not cover
- no written acknowledgment of my return 8th May, nor the fact that the car has been in their possession since Tuesday 6th May.

I have been told that, without the V5, which I have not received, it is not possible to process a refund. I have questioned this as it seems perfectly legal for the dealer to retain the car and sign an agreement with me to return the purchase price on the basis that the V5 will be sent when it is received. No progress has been made on this point since 11am. It is now 12.45pm.

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Update: shortly after posting this review and contacting central Audi complaints, a sales manager said they were 'on the phone to the DVLA'. 20 minutes later they said that they would indeed process a full refund, but that it would take up to four days to return to my account. I requested an acknowledgement of the return and the refund, which the agent did send once they realised I would not leave until it was received.

I will update this review if/when my full refund materialises.

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Update: I have received a full refund as of this morning 15th May. That's one full week from rejecting the vehicle to getting my money back. Needless to say I will never darken their door again.

Having had a catalogue of issues I do wish I’d read the reviews before purchasing a second hand vehicle from this dealership. They are great in sales, but if you are unlucky enough to buy a car with issues as I was then the aftersales is shocking. It’s really put me off Audi and it’s a shame as I do like the brand but don’t want to have to travel for an hour to get to a decent dealership. I had thought paying the extra to buy from a main dealer would give me peace of mind, but it’s the opposite. First my car rear washer didn’t work from day one. They fixed that after a week or so, then returned the car, dropped the key on the front wing damaging both the key and the car, got me a new key - don’t respond to me for a Month when I wanted to arrange to collect it, then the alarm started to go off all the time for no reason. Car goes in on a Monday - comes back Monday evening and I am told it’s fixed - alarm goes off directly and then again at 3am meaning the car can’t be locked. Tried to book it in again, told there is no courtesy car available and suggested I call breakdown. Messed about for ages - raised a formal complaint with Audi and got something done. Car comes back and it’s showing low oil- I email the service manager - this is 11th April - still waiting for a reply. I hadn’t noticed it particularly initially but when the car was returned it also now won’t open the boot unless I use the key and the brakes are squealing. The saga continues. My advice as with other reviews, Audi are a good brand, a nice car but avoid this particular franchise.

I booked my car to have a service, 4 new tires and also for a seal on my door to be fixed as it’s come loose ( my car is one year old) on the 4th March, they did the service however they didn’t fix the door seal. They changed one tire and at that point the machine broke and they couldn’t replace any more ( I understand these things happen and it’s not Audis fault) I had a young lad who was in charge of looking after my car and when he told me what had happened he apologised and said he would speak to his manager about getting me a discount for the inconvenience ( the young lad was brilliant with me). I booked in for Saturday the 8th to get everything resolved however I get a phone call to say the machine still wasn’t working so it was booked in for the following Saturday the 15th.
When I left Audi on the 5th (they kept my car overnight to change the tires in the morning) I instantly get a tire pressure warning and the tire they had replaced was at 67psi (the recommended amount is 36) which made me feel incredibly unsafe. I took my car back on the 15th and tried to explain it all to a woman who took over looking after my car and she didn’t seem concerned at all about the issues I had faced and asked me if I wanted to continue with the tires being changed and the door seal to be fixed and I said yes, she tried to charge me full price after I had told her I was meant to be getting a discount which she tried to counter as I didn’t have it in writing, I then requested her to speak to her manager about the issue as I simply found the situation upsetting. When she did they came back to me and had offered me £10 off per tire which truthfully I found to be insulting so I turned it down, she then said would I still like my door to be fixed and I said yes when would it be done by, she said by 1 o’clock ( I got to Shrewsbury Audi for 8:30 and had no way to get back home) which I tried to contest as this work was meant to be done a week and a half prior and I felt it should be a priority to which she replied the staff are busy I didn’t proceed any further and left after this. Overall I found the service to be absolutely terrible, I left feeling incredibly upset and frustrated and would recommend others to be cautious requesting work to be done here.

A friendly experience, welcoming and friendly .