Stratstone - BMW Leeds Reviews 

My wife Helen bought a John Cooper Works Mini Cabriolet from Stratstone Mini (Leeds). The sales process was seamless: the staff involved (James and Tarron) were excellent. We had a minor issue with the car and the after-sal s service (same duo) could not have been dealt with any better. They are friendly, professional and extremely pleasant. The efficient way that they have dealt with us has been a pleasure. We cannot recommend them enough.

Serious safety incident following service – responsibility acknowledged, but aftermath still unresolved

I am writing this review because my experience with Stratstone BMW Leeds has been extremely disappointing and, given the circumstances, deeply concerning.
My Daughters vehicle caught fire following a service carried out by Stratstone BMW Leeds. This was an extremely serious and frightening incident, with obvious safety and financial implications.

What is particularly concerning is that Stratstone has acknowledged that negligence on its part was involved. Despite that acknowledgement, the handling of the aftermath has been extremely poor.
I would have expected a company of this size, and an authorised BMW dealership, to take ownership of the situation and deal with the consequences promptly, professionally and fairly. Instead, I have experienced delays, a lack of meaningful communication and have repeatedly had to chase for progress and answers.
An acknowledgement of responsibility should be followed by appropriate action. Unfortunately, that has not been my experience.
I trusted Stratstone BMW Leeds to service my vehicle safely and professionally. Following this incident, that trust has been seriously damaged. The most frustrating aspect is that I am now left dealing with the consequences of an incident for which the dealership has already acknowledged responsibility.
I am not looking for special treatment. I simply expect Stratstone BMW Leeds to properly address the consequences of what happened, communicate clearly, and provide a fair and appropriate resolution.

I hope that publishing this review will finally prompt the dealership and senior management to take the matter seriously and bring it to a proper conclusion.

A vehicle fire following a dealership service is an extremely serious matter. Acknowledging responsibility but failing to properly deal with the aftermath is equally unacceptable.
I hope senior management at Stratstone BMW Leeds takes this matter seriously and finally provides a proper resolution.
Customers should not have to fight to get a company to deal with the consequences of an issue it has already acknowledged responsibility for.
BUY & SERVICE YOUR BMW ANYWHERE ELSE BUT STRATSTONE BMW LEEDS

Baught a part exchange VW from Stratstone and was promised they would replace the car mats as one was missing. Never received the mats and then I received an email from the salesman Lewis, who asked for proof of insurance a couple of weeks later. I sent off an email with the documents and reminded him about the mats he promised. No reply by email! Sent a second email with a read receipt reminding him again about his promise and I even sourced the missing mat on ebay for him for £30, again no reply from him which i think is very poor customer service since I just spent £25,000 on a car from the dealership. I then sent an email to Lucy (Quality customer care manager) as she had sent me an email about the service I had received just after I bought the car. Yet again, I received no reply from the customer service manager either! These sales people who work at the branch only contact you when they want to sell you something or need something from you. Dont expect any type quality customer service after the sale, even from the customer service manager. Avoid this company as the rating indicates. Now you will see an automated email after this review asking me to contact another department in the attempt you'll not bother as it will probably be a waste of time and they can't be bothered to answer reviews personally.

Ryan was extremely knowledgeable and professional you can tell he loves his job and the products he sells. I am absolutely happy with my new car and am confident that Ryan will be on hand if I need any assistance

Was a bit wary after reading all the reviews but had a totally amazing experience. Seen the car online and placed a reservation via the BMW approved website. Got a call from Awais within the hour and had the deal completed and finance approved by the end of the day. Car was ready for collection 3 days later fully prepped and upto approved standards. Dealership knew we were travelling from Fife Scotland to collect the car and Mark had everything ready for us arriving. In and out of the dealership within the hour. Even did a car reveal and had a plaque for my nephew who is currently getting chemo for Hodgkins Lymphoma as the car was for him. Would recommend the dealership and especially both Awais Sajid retail manager and Mark Pullan salesman. Was a pleasure to meet you both. Many thanks.

Lisa was absolutely brilliant from start to finish. She was professional, friendly, and made the whole experience incredibly easy

BMW Leeds - Worst experience in 30 years of buying cars. Got sold a very expensive car with body damage, undercarriage damage and numerous safety faults - alerted BMW Leeds within a couple of days of ownership - has been in local BMW dealership for over 25 days already and still can't resolve the faults. Leeds refusing to help or accept rejection of vehicle - lying and deliberately mis-sold the vehicle contrary to Approved Standards and now refusing to resolve the issues.

Booked a 9 am slot for air bag recall. By 15.30pm they hadn't even moved the car. They did give us a "done by 5pm" estimation but to have the car sitting there for 6 hours without it being looked at untill we walked back to the dealership to ask about it progress, only then did they stat doing the job. Waste of our day. We should have just brought it in at 3pm

Called at Stratstone BMW Leeds this morning and was met by Hari. She was very professional and friendly and helped me throughout. Excellent 👍

AVOID this branch at all cost. I have purchased a BMW car from them for 50 000 pounds, so not a cheap car, however they have been very cooperating and nice only until they had to , to secure the payment. It started with damage oil sump, which they tried to hide, then damage electrical seats, during the seats repair they damaged the exterior of the car, the sales person didnt even have a basic knowledge about the car, there were multiple lies from the sales person William Rushton when he tried to claim the damaged parts are obsolete and they cant provide replacement, which I later found out is not true at all, then he lied during the sale that I have run flat tyres, which I found out they were only PNCS type. It was a nightmare to get ahold of him everytime I tried to call. I also reported a lot of system faults that has been discovered on independent diagnostic centre, I brought the carf to them and they argued that all the faults are resolved even though it was still there and they havent resolved anything. They have also said during the sale that I do have international warranty ( which was important for me, since I travel to europe) , and fair to say I have found this out by very unfortunate event, when I needed to take my car to BMW service in Europe because my tail gate soft close stopped working and system showed the boot to be constantly open , so I was unable to drive. I reported all the faults and additional issues with the car 3 months before the warranty expired, they have tried everything possible to prolonge it till the end of warranty, 3x they have cancelled the appoitment, then they said they dont have courtesy cars, then they said suddenly I supposed to pay daily charge for courtesy car ( interestingly this has never been the case before...) and all of that caused that I was not able to get an appoitment and sort it out with them while warranty was still valid, I had to extend the warranty and go to different branch where they sorted it out straight way. There were many more issues and details, which I wont mention here, point is.. do not go there and dont trust them. Strongly not recommending this people.

Travelled from Scotland to collect a 2 year old car that had not been prepped to BMW approved used standards. There were various issues including a broken grille, bumper scuffs of 3 of the 4 corners, a dent in the back quarter panel and a deep scratch in the door. The proposed solution was £250 off. It was agrees that the issues would be fixed and I come back the following week, but I wasn’t even offered a lift back to the train station. I phoned 6 days later, 2 days before I was supposed to be collecting the car again, and the work hadn’t been started so they could not send me photos. They had also agreed as part of the sale to ceramic coat it, but refused to give me a certificate, and also said it would be possible to do the ceramic coating within 24 hours of a smart repair. Clearly the coating had never been applied (despite the walk around video commenting on it), and the strategy is to sell a shiny car as ceramic coated, stringing customers along. A whole host of excuses were provided along the way, including how much money they had spent prepping the car. The prep included replacing worn tyres, one of which had a puncture and carrying out a service that was 90 miles overdue. The sales manager implied it’s acceptable to cut corners form BMW AUC standards because they had bought a car into stock in bad condition and didn’t have the margin in it, or that I should cut them some slack as they weren’t making money. All the communications were fake apologies such as apologising that it had not met my expectations, as if it was the level of my expectations rather than the condition of the car that was the issue. Stratstone BMW are total cowboys and caricature car salesmen that give the motor trade a bad name. Not what you’d expect from a BMW main dealer.

Great service from start to finish especially as we had come from some distance to buy the car we had put a deposit on. I was made to feel welcome and felt there was a nice atmosphere around the whole place. Tristan was amazing to deal with and has communicated excellently in every way from prior to after buying the car.
Hari at front desk was polite and accommodating but must add she made a great cup of tea.
I would certainly recommend.

Avoid Stratstone BMW Leeds – extremely poor experience from start to finish.
I paid the £250 deposit during my very first conversation with the dealership, as I was serious about buying the car and ready to proceed. Unfortunately, once they had taken my deposit, the level of service was appalling.
I was repeatedly promised callbacks and updates that simply never happened. I constantly had to chase them myself and was repeatedly given timescales and assurances about the car being ready that turned out not to be accurate. Even on the day I had made clear was my final collection deadline, I received a video stating that the bodywork still needed preparation, despite previously being told the car would already be completed.
After nearly two weeks of poor communication, missed callbacks and misleading timescales, I lost all confidence in the dealership and cancelled the purchase.
Even then, the problems continued. I was told my deposit would be refunded immediately and would be back in my account within 72 hours. That promise was also not kept. More than a week later I still had no refund, and it was only after raising a formal complaint with Stratstone Customer Care and BMW UK that the refund was finally actioned.
The whole experience was incredibly frustrating. Quick to take my money on the first call, but after that I was left constantly chasing, waiting for promised calls that never came and being given timescales that were not met.
Based on my experience, I would strongly recommend avoiding this dealership.

The vehicle that was found by the Financial Ombudsman Service to be of unsatisfactory quality is now being advertised for sale again by the same dealership that sold it to me.

This dispute started in 2024 and dragged on for nearly two years, after I was sold a faulty special edition BMW (140i championship edition) that became too dangerous to drive within three months - while still being chased for payments. A situation that ultimately had to be resolved by the Financial Ombudsman Service.

I purchased a special edition BMW from Stratstone BMW Leeds with around 26,000 miles on it, expecting the quality and reliability that comes with a premium brand. Instead, I was sold a vehicle that was faulty from the outset.

The car had a serious engine fault which ultimately required a full engine replacement, as well as a failed rear differential and a long list of additional issues. The vehicle became so unsafe that it was parked up just three months after purchase because it was too dangerous to drive. Even BMW’s own internal engineer, after a short five-mile road test, described it as the worst vehicle he had ever driven and said he couldn’t wait to get out of it.

What makes this even more concerning is that the only people to have ever worked on the vehicle were Stratstone BMW Leeds themselves.
Despite raising these issues, Stratstone BMW Leeds repeatedly ignored my calls. I was forced to take the car to another BMW dealership for assistance, as I could not get any meaningful response. On multiple occasions, members of management at Stratstone BMW Leeds simply put the phone down on both myself and my partner.

Despite the vehicle being unsafe and unusable, BMW Financial Services seemed far more interested in continuing the finance agreement than addressing the fact the car was not roadworthy. I was subjected to months of harassing letters and phone calls chasing payments, while being left with a vehicle I could not safely use.

Stratstone BMW Leeds failed to engage properly at any stage - even after the Financial Ombudsman Service became involved. I was ultimately forced to escalate the matter.

The Financial Ombudsman Service has now upheld my complaint, confirming that my concerns were valid, the vehicle was not of satisfactory quality, and I was not treated fairly.

Even after the Financial Ombudsman Service issued its final decision, the matter was still not resolved within the required timeframe. BMW exceeded the deadline for implementing the outcome and only progressed the case after repeated chasing from both myself and the Financial Ombudsman Service. After nearly two years of dealing with this situation, it was extremely frustrating to find that even a final and binding decision did not result in prompt action.

What is particularly concerning is that, despite the vehicle's extensive history of major mechanical failures, the need for a replacement engine, the failed differential, and the findings that led to my complaint being upheld, the same vehicle is now being offered for sale again by the same dealership.

It should not take intervention from the Financial Ombudsman Service to force a company of this size to act fairly. Selling a faulty vehicle, ignoring the customer, pursuing them for payments on an unsafe car, failing to act promptly even after a final Ombudsman decision, and then placing the same vehicle back on sale raises serious questions about customer care and vehicle preparation standards.

Based on my experience, I would strongly advise others to think very carefully before dealing with BMW Financial Services or Stratstone BMW Leeds.

Very poor experience buying a used BWM from BWM in Leeds. Didn’t clean or prep the car for collection. Misled and lied to with complete incompetence thrown in for good measure. I paid notably more than other local comparable cars for the peace of mind of buying direct from the manufacturer. My advice is don’t! Avoid this dealership!

Only a fool would ignore all the negative reviews!
Check them out before you visit and walk away.

Car in for a regular service, they carry out a vehicle health check only to tell me the rear suspension needs to be replaced. £1000 pounds later it is replaced and the result is a car that makes a horrific noise. After weeks of them refusing to take calls or call me back to look at the car they take the car back in to charge another £400 to fix the problem they created “it’s just a coincidence” apparently that this problem started the same day the changed rear suspension. Absolute con artists avoid their service centre at all costs

We purchased a Mini here in Oct 25.
We paid significantly more than the book price - but if dealing with a dealer like this - you expect reliable and trustworthy relations.
We were sold 2 valet packs in the deal £200+ and were explicitly told that these could be redeemed at any Stratstone dealership - which was particularly important because we live in Stockport and do nt want to drive to Leeds to get the car valeted.
As soon as we try to redeem - sorry we can't do that - you will have to travel to Leeds.
I am quite reasonable - policy changes and organisations change. It is a shame that I cant get it done in Stockport or Wilmslow - but fine - please refund.
No refund. This is just not good business. I would not recommend working with the managers in this dealership.

Disorganised, terrible at communicating. They fraudulently tax a car in the old keepers name just to get me off the forecourt. I’m
Now currently in the process of handing the car back due to constant ongoing issues. Stay well away

I enquired about a car online and received only a video of the vehicle—no phone call or email. I followed up twice by both phone and email but received no response. I was interested in buying an X5 and was ready to proceed, but it seems they simply don’t care about potential customers. I was also told I would receive a callback, which never happened. Terrible service and I would not recommend them.