Stratstone - Smart of Glasgow Reviews 

Trying to contact the garage to speak to them prior to my car going in & the following day was absolutely ridiculous. I must have phoned at least 20 times & couldn’t get through, in fact I thought on the Saturday when I was trying to collect my car that phone lines were down. However, when I just turned up in the hope I would be able to take my car & asked, I was told phone lines were fine.
On the few occasions I did speak to people, I found them to be very unprofessional & lacked any enthusiasm. On one attempt, I couldn’t even make out what the girl said when she answered the phone.
That being said, when I did get through to Vari, I found her to be very friendly & helpful. She followed through on what she said.
I was also disappointed that my car wasn’t cleaned as part of the service it received. I have always experienced that in the past from other garages & assumed a brand like Mercedes would be the same.
I am really disappointed the fact a brand new car that I purchased on the 30th January has had to be brought in to be looked at already, let alone the service I have recieved from Mercedes.

Very pleasant friendly knowledgeable young women who dealt with me

Car repaired under warranty. No questions asked and no trying to wriggle out of their commitments. I’m really impressed so far.

I recently purchased a Mercedes EQS from Mercedes-Benz of Glasgow and wanted to share how impressed I was with the service I received from the Used Car Sales Team, particularly David Knox (Used Car Sales Manager) and John in sales.
From the very beginning, John was excellent. He arranged a test drive of another vehicle and was professional, helpful, and attentive throughout. His friendly approach and willingness to assist created a very positive first impression and set a high standard for the customer experience.
I would also like to recognise David Knox for the exceptional support he provided throughout the purchase of my Mercedes EQS. My situation was not entirely straightforward, yet David took ownership from the outset and guided the process through to a perfect conclusion. His attention to detail, clear communication, and determination to ensure everything was handled correctly made all the difference.
It is not often that you encounter people who demonstrate such a high level of professionalism and genuine commitment to customer satisfaction. When things are not straightforward and someone takes responsibility, navigates the challenges, and delivers an outstanding result, it is both rare and greatly appreciated.
Not only do I absolutely love my car, but I am also delighted with the service I received throughout the entire process. Both John and David are tremendous assets to the organisation and provide an exemplary standard of customer care.
Thank you both for making the experience such a positive one. Your efforts have left a lasting impression and have made me a very satisfied customer.

Lovely staff, efficient service.

I attended the Glasgow branch in the morning and had my new car later that afternoon! Service by Ronnie was excellent. I would highly recommend.

Great service

Louise was the best. Professional and very knowledgeable from start to finish would highly recommend speaking to her when looking for a new car.

Clare was very helpful, professional and informative. Kept me up to date with repairs and timelines and made the process painless. She’s a credit to your company. Thanks you.

Craig Brodie

I had booked my car in for a service and for it to be detailed as i got 2 free when i bought the car.
The car was picked up on Monday morning the guy was polite and took the car away. I got the car back
later in the afternoon and had not heard anything from the garage all day how my car got on and the car had not been detailed just a quick wash down not what i had expected though the service would be better by the brand.

Professional and efficient. Kept informed with progress.

The service was seamless and efficient. Elaine was very helpful and kept me up to date with the progress of my vehicle. Within 6 hours the full service and MOT were complete and I was in and out in 5 minutes upon dropping and picking my car up. I purchased this car from this location as well as get it regularly serviced from Stratstone Mercedes in Glasgow and highly recommend that you do both for your next Mercedes and next service!

Great service, relaxed sales staff all very friendly, we dealt with Paula but all the staff were great.

Been complaining about a noise from a 200d for a number of visits.

On last visit diagnosed by mechanic who spun the wheel and discovered it did not rotate freely.

It is inconceivable that this was not picked up at any of the car's previous visits, especially when a health check is carried out on each visit, and for these the car is jacked up.

Quite gob smacked by this - please beware

Staff dealing with customers were very helpful, polite and professional.

Great service would highly recommend to others

Had a problem with my SRS UNIT. The team at Mercedes Milton St sorted it very quickly. Big thanks to Mhairi Mathieson, Arron Murphy and Alan Gibson.

Taylor at Mercedes Glasgow was great. She was knowledgable, approachable and kept us updated throughout the process. Highly recommend.

Excellent both keely and clair where great