Stray Travel New Zealand Reviews 

58
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

I am just completing the NZ north island tour with Stray and we were provided with the guide Michael Jones who has been awesome. He has made the tour into a trip of a lifetime and has conbined a se... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had the best time ever on the Stray Travel Kaka Tour! Our tour guide was Cam and he was amazing, he made the tour so fun and always made sure the group were having a good time! The whole tri... Toon meer

Beoordeeld met 5 van de 5 sterren

Travelling on the Stray bus was fantastic! I didn't have to worry about driving and navigating my way around, I was chauffeured by a lovely bus driver we called Pickle! I got to stare at the amazing s... Toon meer

Beoordeeld met 4 van de 5 sterren

We have just finished the Ruru tour and had a fabulous time. It packs a lot in and you get to see a lot of key places and learn about Maori culture in a short period of time. The accommodation was muc... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Touroperator
  2. Reisbureau

Geschreven door het bedrijf

New Zealand's backpacker bus tours for adventurous travellers! Choose a hop-on, hop-off travel pass for the ultimate flexibility or a fixed-date Adventure Tour. You haven't lived unless you've Strayed! Come with us, we'll show you the real New Zealand.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

58 reviews

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4,8

Alle reviews

(58)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

An allround great trip

The trip was just great. The itinerary was really good with a lot of fun spots and with great options for activities at the places we stopped. Jacob was such a great tour guide and he made our trip so easy going and so fun!

25 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fab Time on the Weka Trip

I had a great time on the Weka trip from Picton to Christchurch! Our guide Jacob was fantastic and very knowledgeable about New Zealand. He always had such fab energy and set a good vibe for easy day, even after the longer driving days! The trip allows you to see a lot of New Zealand and meet new friends as you go. I had a lot of fun and definitely recommend it to any solo traveller.

6 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The tour was great overall

The tour was great overall. Jacob was always helpful and great with suggestions to complement the journey. Jacob's assistance with a forgotten bag (totally my fault) is especially appreciated; if it had occurred in my country, the bag would have been lost forever.

25 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I totally recommend going on tour

I’m sorry if Jacob wasn’t your tour guide because he is absolutely amazing! I had the best time on my south island tour, visited amazing and beautiful places, had best group and just the best time in general. I totally recommend!

6 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is absolutely bad

This company is absolutely bad. They don't have an idea about organise a tour. They are fraudsters, they guarantee tours and shortly before the tour is due to go they cancel the tour. Really bad people. It is so obvious that they just want your money. What they do is absolutely worthless. Just don't book a tour with them.

14 september 2023
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Ruth,
Thank you for sharing this feedback, I am very sorry that you feel this way about Stray. It was incredibly unfortunate that we had to cancel your tour departing the 28th September 2023, however I am very glad we were able to have you travel with us on the 14th September 2023. It is regrettable to hear that you are disappointed with your Stray experience, and if you would like to discuss this further I invite you to reach to our customer services team at reservations@straytravel.com

Beoordeeld met 4 van de 5 sterren

Can recommend the Ruru tour

We have just finished the Ruru tour and had a fabulous time. It packs a lot in and you get to see a lot of key places and learn about Maori culture in a short period of time. The accommodation was much better than I was expecting, and felt really good value for money. Sometimes booking optional extras was a bit chaotic, but other than that a wonderful trip.

2 maart 2023
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Emma,
Thank you so much for your feedback, it's brilliant to hear you had a fantastic time travelling with us! We hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great experience

J’ai vécu une très belle expérience via Stray. L’itinéraire m’a permis de visiter l’île du sud de le nouvelle Zélande avec un itinéraire établi. J’ai rencontré des personnes de diverses nationalités. Je recommande

26 juni 2020
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi there,
Thank you so much for your 5-star review, we are so glad you had a wonderful time on tour with us and we hope to see you again!

Beoordeeld met 2 van de 5 sterren

I cannot recommend booking with Stray.

I cannot recommend booking with Stray. From the beginning, I had problems. Stray tries to force you to use their application. It took 3 emails just to get my account set up. The application itself is often wrong or lists days and events in the incorrect order. I had a problem when I booked the Star gazing in Mount Cook. The application and the bus driver directed me to be at the main building at 8:30pm. I had to walk 20 minutes, from the other side of the property in the rain to be on time, just to be told that I was early and to return in an hour. I declined to return and requested a refund from Stray. Stray admitted to posting the incorrect time in their application but refused to refund me. Thankfully I was able to contact The Hermitage Hotel and get a refund. They actually have good customer service. The Stray website is also misleading. On the "Blake" winter tour, the Highlights tab states that during winter "Stray Journeys are operated on our hop-on hop-off bus network" but on the Need to know tab and the rest of the website states "Stray Journeys are small group tours based on a fixed itinerary where you stay with the same guide and group of travelers." This was absolutely not the case with my trip. On day one, we had 21 riders. Most people would not consider that a "small group". We also changed drivers. The accommodations were a mixed bag, mostly bad. There were some places that were wonderful, in what I would consider 4 star establishments and rest were 1 star hostels and camp grounds. The one thing you could count on was that every night that we moved, no one would know what was going on. People were given the wrong rooms, some rooms were given towels, some rooms in the same block had to rent towels. The wilderness lodges and cabins got old really fast. Having to walk 30+ meters to use the toilet, at night and in the rain was not fun. The saving thing on the tour was the wonderful driver Lego and the other travelers.

10 oktober 2019
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Jerry,
Thank you so much for your feedback, comments from our customers really do help us to improve our products and our experience offering. I can confirm that we no longer operate our Stray Journeys Winter tours, and that all our current tours include the same Guide throughout the entire journey, we hope this improves things for our future travellers. At the time you travelled our Application was relatively new, I am very sorry you encountered problems with it and I assure you these have been ironed out since. I hope one day we have the chance to make this up to you and show you an amazing time in New Zealand.

Beoordeeld met 3 van de 5 sterren

When you get into the buss you expect a…

When you get into the buss you expect a calm and nice atmosphere, but when you get into a stray bus you have to expect way too loud music for probably 8 hours straigth. We were so annoyed with it and often we had to ask the driver to please turn the volume down a bit and then they get a bit annoyed and can’t understand why you don’t like the loud music. But then they turn it down for like 5 minutes and then straigth up again. So you can’t listen to a podcast, your own music, read a book or EVEN think because it’s so damn loud.

Apart from that it is sad that they don’t have more busses driving because some of the towns we didn’t want to visit because it looked pretty much the same as some others but then you can’t skip it...

It’s also bad that they don’t have nigthsbusses, you have to take a buss every other day approximately and then you loose one day everytime you take the bus, because the busdrives are often more than 8 hours in total because of all the stops. Instead of doing all those breaks they should just have busses with a toilet inside.

16 maart 2019
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Emilie,
Thank you for leaving this review, I am so disappointed to hear about your experience travelling us. I have had a look through your correspondence with us and I cannot see any complaints, I encourage you to let tour companies know about grievances when you are travelling so that they are able to try and fix these for you at the time. Not many companies in New Zealand operate night buses, we drive during the day so that travellers can see the sights and we make frequent stops for walks, photos and snacks. I have passed along your feedback about the music to our Operations team, and I am very sorry this negatively impacted your trip. Wishing you all the best.

Beoordeeld met 2 van de 5 sterren

UNPROFESSIONAL AND UNTRUSTWORTHY

Unprofessional and untrustworthy company. I bought a Maximus pass with add ons. The buses were dirty, broken down and made for tiny people from Asia. The windows were always dirty, so enjoying the view was difficult. The add on pass I bought was not honored and I spent hours trying to deal with people who never called back and who kept blaming someone else. Some of the drivers looked like they never showered and one actually sang loudly to every song on the radio. The hostels they take you to are horribly run down and the locals in New Zealand actually call it ‘the —- bus’ because of the behavior of the people who tend to ride Stray buses. I felt cheated and lied to and the experience was less than it could have been due to this company’s lack of integrity. Be forewarned.

22 december 2018
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Kasonda,
Thank you for your feedback, I am so sorry to hear about your experience travelling with us. We have instructed our team to ensure that windows and buses are cleaned on a regular basis during our tours, and I am happy to report that our new Select and Adventure tours feature great hotels and hostels New Zealand wide. Your add-on pass was booked via an Agent and I understand that it had expired by the time you were ready to use it, unfortunately this pass was not run or operated by us and therefore we were unable to do anything but refer you back to your booking agent. I am so sorry your experience was tainted by this, and I invite you to reach out to our customer service team at reservations@straytravel.com to see if we can improve our experience for the future.

Beoordeeld met 5 van de 5 sterren

Amazing people and top drivers.

I travelled the south island of New Zealand with Stray and did so much that I would never have done if I went alone. I met lots of great friends and saw so much.

11 november 2016
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Holly,
Thank you for your 5-star review, it's fantastic to hear that you had a great time travelling with us and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Good times. Positive vibes. No negativity!

I'd had Stray recommended to me by a couple of friends, and after a year of living in Wellington, I figured it was about time to get out and see the rest of New Zealand. I was not disappointed.

Ducking out of work for a couple of weeks, I headed down south in an attempt to do as much as humanly possible in 16 days. My particular bus was headed by our professional, responsible (and straight-up hilarious) driver, Lantern, who went to great lengths to ensure that everyone felt included on the trip, catering to all tastes on-board, while providing a snappy commentary between destinations.

It was this service, combined with the range of activities on offer that puts Stray miles ahead of the competition - this isn't a by-the-numbers guided tour, in which you're led through the local tourist destinations. You get to pick what you want to do and (within reason) when you want to do it, you get the opportunity to experience parts of the country that most tours would sail past (hidden waterfall of baby seals, anyone?), and you're encouraged to bond with your fellow travellers.

This isn't a tour, it's an experience, and if you're into fun, friends and adventure, just go for it!

The only negative point? Trying to shake off the post-holiday blues...

21 september 2016
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Chris,
Thank you for your 5-star review, it's fantastic to hear that you had a great time travelling with us and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Amazing hassle free adventures with wonderful people!

This company is perfect for a first time traveller like myself. Not only do you get to see and explore all of New Zealand your driver will orgainse your accomdation and activities for you which allows you to take in the breathtaking scenery without having to worry about your travel arrangements. You also have the opportunity to meet And share experiences with like minded travellers. Your driver will be able to answer any questions you may have aswell as making each journey fun and interesting.
I had the most amazing time with Stray and would recomend it to anyone. If your looking for a chamce to see all the main tourist attractions and travel further of the beaten track with amazing people then this is the company for you!

26 augustus 2016
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Catherine,
Thank you for your 5-star review, it's fantastic to hear that you had a great time travelling with us and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Every day just got better

Started amazing and still the only way was up! Great tour guides who were really knowledgeable and a great laugh, fantastic views and awesome activities. All topped off by meeting the most amazing people. Truly off the beaten track and the best 5 weeks that I'll remember for a lifetime :)

25 augustus 2016
Review zonder uitnodiging
Logo Stray Travel New Zealand

Antwoord van Stray Travel New Zealand

Hi Catherine,
Thank you for your 5-star review, it's fantastic to hear that you had a great time travelling with us. These reviews really mean the world to us, and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Short Ron Excellence

My Tour with Stray took me throughout the entire South Island of NZ and even the "deep south" portion. I had three different drivers, each with their own personality and quirky attitudes toward their route and what the wanted to show their passengers. I made so many friends and had plenty of experiences within the short two weeks that it felt like such a larger portion of my whole trip! (6 months total)
The drivers each had developed such a relationship with each of their hosts at each stop and location that it never felt very touristy in any sense but always like visiting an old friend and bringing new ones to be introduced. I loved every second, minute, hour, day of it and could not think of travelling with another tour company throughout Australia and New Zealand.

24 augustus 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best way to see New Zealand!

I booked a Stray trip around the North Island last minute before visiting and it was the best decision I ever made. The trip takes you away from the tourist trap destinations where you get to really experience everything New Zealand has to offer. In my week I went from Visiting film sets from Lord Of The Rings to Hunting in a forest to playing in snow right under Mt Doom. The group of people on my bus were amazing and we became a little family welcoming people on as we went as you get the option to jump off and stay longer if you find somewhere you really like!

The flexibility that Stray offers you along with the great support staff and drivers as well as amazing activities and sights on the way make this the perfect option for any traveler looking to see everything New Zealand has too offer! I have no doubt I'll be back soon to do the South Island with Stray!

12 augustus 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Go amazing places, do cool stuff!

This is a fun way to get around NZ with lots of adventurous activities on offer. It is easy to hop on and off the bus so you are not locked into a fixed tour. We visited some really remote beautiful places along the way and best of all I met some awesome people on the trip who I am still in touch with. Go Stray!

29 juli 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing trip!

I had an excellent time travelling with Stray in New Zealand! Along the trip, I met friends for life, did fantastic activities and saw New Zealand's beautiful nature!

It was such a smooth trip from the beginning to the end. I didn't need to worry about accommodation, which is very handy if you travel in high season! The driver was always really informative and helpful!

I recommend Stray to everyone who wants an amazing time while travelling through New Zealand!

29 juli 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Discover NZ with Stray!!

I had the best time travelling New Zealand thanks to Stray! Not only do they take you to the well-known parts of the country, Stray will take you off the beaten track to the most amazing places you would not get to on your own. My driver guide was awesome, informative and entertaining. I travelled and met a lot of fun and interesting people along the way. Lots of activities to choose from and accomm was very good. I loved the group meals we had at some of our destinations too. If you want to experience the real New Zealand, you will definitely get further off the beaten track with Stray :)

28 juli 2016
Review zonder uitnodiging

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