Studio 24 Reviews 

No customer service. No way of returning faulty goods. If you don’t pay for them they just add charges to your account.
Would never use again.

Well after all the trouble I've had sending a broken Tv back They sent a email where I had to print the returns form and an a4 Evri Adress the leaflet for the the outside of the box said studio c/o sports direct after telling them 3or4 times I had no library to print it in library I'm disable and cant get up to Then waited of courier sent it back by my evri courier its been a week now and no reply saying it was recieved it Here we go again being Ignored if I could give them minus 20 Stars I would they are terrible and dont know what customer service is now they want paid but wont let me login to pay and the waiting time on the phone was too long was told to call back Ridiculous I want them to say recieved and to pay

I need to know how and why you advertise items LESS THAN 10 available when there not even in stock apparently I am STILL waiting I want my 29.99 delivery you charged me for an item you say is out of stock. Waited 6 days now on email no reply im going to trading standards today your a theifing disgusting company

Ordered over a month ago and still not received item, go somewhere else these are useless and no one to ever talk to on phone as they cart you off with robots and Emails

i would like to rewrite cancellation number as I thought the d was a 0.stud440000112944858.2/8/24 if I will get any answer from you .Dont forget my statement .£104 I will be paying only for what i received thank you

Bought 2 wardrobes received 1 when i opened box there was no fixings tried contacting customer service on chat got nowhere tried emailing I've had no response (4days) tried facebook ask for photo I reply then hear nothing I would never buy off them customer service is non existing

The worst customer service i have ever encountered, No phone numbers to call and just told to wait 24/48 hours every time i contact them via web chat... and I never get a response! It's been over 9 days since the delivery of my unit that i want to return!

I ordered a shelving unit that arrived with no instructions… incorrect pieces and they don’t seem to care, It’s been over a week and nothing has been resolved I’m stuck with a unit I can not use.

I bought a Vacuum from Studio 24 and it wasn't cheap! It's faulty but there's no way I can contact them and the automated system doesn't have an option for returns that are faulty and there's no contact number to let them know. Shocking way to run a business!

Please avoid buying furniture from this company. My elderly mum asked me to order two armchairs for her. The delivery company turned up without due notice. Then only delivered one chair! For three weeks I've tried to get the second chair delivered as both were paid for. I was told it would take 48 hours to investigate, now I'm being fobbed of saying please give them more time. Tonight I asked for a full refund, but the agent totally ignored my request stating it's still being investigated and closed the online chat!!
Customer service is appalling and just won't help even after taking my mums money in full!!!

I placed an order in may 2024 and ive been trying to make a full payment since . I keep getting taken to the sign in dept but not finding ant way to make card payment. Can someone please help and explain or send me an invoice for me to complete this transaction. Thankyou

I ordered a dinner set from studio in January and it arrived damaged. I returned it for a full refund. However, Studio Pay are hounding me for the £4.99 delivery charge which I've been told I don't owe as the item was damaged. I've spoken to at least 15 people since March at Studio who have all advised it will be sorted out but yet again today I received a threatening letter from Studio Pay about it. I know it's only £4.99 but when you've been advised you don't owe it as the item was damaged its principle not to pay it. This has to be the worst shopping experience I've had with Studio who don't seem to know how to handle it. They say speak to Studio Pay, which I have, and Studio Pay say to speak to Studio. So I'm going around and round in circles with them both. Incredibly crap customer service. Will never use them again.

Awful company since being taken over, customer service waste of time. Have been trying for nearly 6 months to get a refund of money owed with no success just ridiculous emails saying the exactly same thing i.e your name and did you place order we will look into it. They never do. One star is more than they deserve.

I never received a bedroon suite but still got charged I have the email to say they are sending it back to the sender but I'm still being charged for it I'm having txt phone call letters I'm emailing them every week but only the same reply it will take 8 weeks this has been ongoing since December my credit rating will be affected before long they want me to pay for something I haven't recived then claim it back no chance thieving ****************

Discusting customer service! Can’t contact them for anything!
I need to return 2 items but impossible to sort ! Only since frazer group emerged that problem started! Don’t use this company! Very unhappy customer!

Returning an item is the problem they won't credit your account it's been 3 months now, you can't even see orders or your balance on they're new system. Plus now you have the problem of no one to call sure you can call the accounts department, but they won't actually help with any order, return, or complaints that's meant to be customer service. The problem with customer service is that it's all done by email now, and every time they send you a reply it's always someone different who hasn't even read the previous email, so they end up asking you the exact same questions. In the end I just went them a formal letter, and left them to do whatever they want It with adding charges to the account. It's to painful to bother using them anyway, so they can mess around for as long as they want now.

I would not even give them 1 star for customer service!
I have been trying to resolve and issue with a cancelled item since January and they keep pushing you from one department to another and whilst this is happening they are still charging me interest. Disgraceful service, I will never order from them again!!!!

Never will I use this company again, its shocking the only way to contact them is via email, and every time you send a email to them you get a different person responding asking you the same thing you are responding to. Absolute joke, and no point in trying to get a replacement for damaged item still under warranty because even though you send them your invoice with your account number and name address they tell you the item isn't in your name, I have given up trying to get a refund or replacement but I would not ever use this company, im guessing if I didnt pay for it they would have all the details to hand!!!!!!!!!!!!!!!

Absolutely awful. Talking to Studio is like trying to plait fog. It appears that you can't actually talk to an advisor anymore, unlike previously. I sent an email on the 23rd March and the 26th March requesting my account closed, still haven't heard anything. I tried ringing them, they were experiencing a high volume of calls and apparently the waiting time was 1 1/2 hours and that message was before they even opened. Still the same
message when they were open. Studio used to be so good. Now it just seems to be expensive and designer led. The returns process used to be so simple and you used to get a postage refund if the whole order was returned, now it's just convoluted. Unfortunately the cons now outweigh the pros.

I would give a minus score if I could, absolutely useless company since the takeover. I am still being chased for an amount on my account that should have been refunded, despite numerous conversations with them about it. AVOID AVOID AVOID THIS COMPANY