Supadance Reviews 

2.313
TrustScore 2 uit 5

1,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Terrible experience trying to purchase gift vouchers via the website. The moneys been taken, but no email confirmation that the vouchers are on their way. I then get an email that says "Thanks for sto... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

LOVE SUPADANCE! I am a loyal fan of these shoes as I've had many pairs over the years. Customer service is extremely poor though, hence the 3 star experience. Have emailed twice and left a voicemail r... Toon meer

Beoordeeld met 1 van de 5 sterren

Very poor customer service. I bought a pair of shoes online and the size was small, I shipped it back to UK from Dubai requesting a bigger size, the package was received by their side. However, no f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Having bought my dance shoes from Supadance a few years back I was generally happy with the performance of the shoe despite the felt pulling back quite soon after I used them. The shop... Toon meer

Bedrijfsgegevens

  1. Schoenenwinkel
  2. Danswinkel
  3. Lederwarenwinkel

Informatie afkomstig van verschillende externe bronnen

We have been manufacturing ballroom & Latin dance shoes for over 50 years, so we do the thinking and you do the dancing.


Contactgegevens

1,8

Slecht

TrustScore 2 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,8

Alle reviews

(2.313)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Supadance is fantastic

Supadance is fantastic. My wife and I are retired and are avid social ballroom dancers and live in Michigan USA. I need a good reliable source for dance shoes, since I need about 2 pair/year. When one pair begins to show age, I order a new pair to have them when needed -- I've been doing that for several years and Supadance has been "supa-reliable" for me.
I ordered a new pair of classic shoes from Supadance just after the new year and they arrived in less than 2 weeks all the way from London, England! Perfect condition and perfect quality, as always from Supadance. Also, I have to say, the shipping cost is amazingly low.
Supadance has earned my business forever!

27 januari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nice job!

Nice job! Love the shoes! Fit great—got lucky I think. Thanks!

25 januari 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Shoes turned up quickly but wrong size

Shoes turned up quickly but wrong size. Return and re-order was simple and quick and right size shoes (an actual size bigger) are great. Half sizes and not having to pay for postage on UK returns would be nice.

20 januari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Perfect Shoe

I have been dancing for well over a decade now and have tried at least 8 different brands of shoes. In my journey to find the perfect shoe with regards to style, comfort and fit, I've found Supadance to be my go to shoes. I recently broke my ankle and needed to purchase a custom wide pair of practice shoes. They are perfect. A bonus is the ability to shop online.

19 januari 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Refused refund of faulty painful shoes and incorrect response

Refused refund. Ordered my usual ballroom shoes in the usual size and worn for half hour in training. Extremely painful for unknown reason. Returned to store and was refused refund as had been worn. Obviously would not have known the complaint without wearing them. Trusted they were the same as I had tried in store in other colour. However this new pair clearly went wrong. The company secretary advised that she had inspected them and found no fault so refused refund. What does the company secretary know about wearing ballroom shoes???? Oh dear this is the first time I’ve had an issue with Supadance after over 10 years of purchasing from them. Gone downhill.

The reply received via Trust Pilot is incorrect. Supadance have stated that the shoes were "well worn" which is entirely wrong. The shoes were worn for approximately 20 minutes of a lesson when they became intolerably painful around the heel with something digging in badly and making blisters, and clearly there was something faulty with them. You would not get this normally from 20 minute' use! This is not what you would describe as "well worn" there are no marks on them at all, no creases, no damage whatsoever. I have photos of the shoes to prove this. I appreciate the return of the other shoes of course, the "special order" came up far too wide even though the pair tried on in store were fitting well. So this is very odd and they had to be returned and refunded. However with this pair of 1012 style, there is clearly something wrong with the actual shoe. I have purchased these previously and had no problems. This is the first time, so I wore them in good faith. However as stated after 20 minutes it was very clear that there was a fault around the heel area. Obviously it is very disappointing that Supadance have taken this stance of not refunding - but even worse that they are stating that the reason they did not refund was because they are "well worn". Completely untrue. Please be careful when you purchase - as this could happen to you too. Sadly, I have wasted my money.

16 januari 2020
Review zonder uitnodiging
Logo Supadance

Antwoord van Supadance

Hello,

Thank you for your review. With regards to your shoes you purchased 3 pairs from us: 1 pair of Style 1040 you purchased from our shop, although it is usually a special as we had this in stock; a pair of Style 1536 and one pair of Style 1012, both of which were made to order.

Our policy states we cannot refund made to order shoes unless they are faulty. After Christmas you brought all three pairs back to us including the two made to order shoes. We refunded the stock pair. Regarding the special order shoes one of them was unworn, but was not faulty, as a good will gesture we refunded you for this pair. As it is unworn we can potentially sell this in our sale section.

Unfortunately the other pair of 1012's had been well worn and it was obvious upon looking at the sole. Once a shoe has been worn it cannot be refunded. The only exception is if it is faulty. We send the shoes to be inspected at our factory as we do in all cases if there is a suspected fault.
However, after a thorough investigation nothing was found to be wrong with the shoes and therefore no refund was given.

I hope you can understand we investigate all returns thoroughly before coming to a decision and in this case the shoes were well worn and no fault was found, so this pair was not refunded.

Kind Regards,
Supadance

Beoordeeld met 5 van de 5 sterren

Always excellent

Always excellent, reliable, friendly service. I shop online because I don't live in the UK - this is always a daunting experience but Supadance has never let me down. Returns are easy, delivery is prompt. And you are kept informed of your order progress throughout! Wouldn't shop anywhere else.

30 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Confidence restored

I fell and fractured my hip a year ago, as a keen dancer this was very difficult to come to terms with. My fracture has healed well but I found I had lost my confidence dancing in high heels. I ordered a pair of Supadance Practice shoes which are comfortable lace up shoes with a sensible cuban heel. I am now able to dance again and have ordered 2 more pairs of shoes one black sparkle leather and another in silver. I am gaining my confidence again , thank you Supadance.

29 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best dance shoes

Love this company. The best dance shoes. The staff are experts in finding the best shoe for you. Shoes are consistent and durable. Love buying from a small company with handmade products. They go out of their way to make sure you get what you need. 100% recommend Supadance. I particularly love that they have a London store that you can visit during regular hours to view and try the different styles and ask advice.

27 december 2019
Review zonder uitnodiging

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