They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Toon meer
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Lees wat reviewers zeggen
Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Toon meer
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Toon meer
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contactgegevens
Verenigd Koninkrijk
- care@superdry.com.au
- www.superdry.com.au
1,2
Zeer slecht
4K reviews
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Great tops and fabric always shop with…
Great tops and fabric always shop with super dry
Cheers
Mark
2 mei 2019
Review zonder uitnodiging
I have brought items from Superdry on a…
I have brought items from Superdry on a number of occasions now. The quality is always good. My only criticism is the sizing frequently comes up small so buy a size up.
1 mei 2019
Review zonder uitnodiging
Speedy delivery of online orders
Speedy delivery of online orders. Fab!
1 mei 2019
Review zonder uitnodiging
Really happy with my purchase
Really happy with my purchase, shipped and received in no time
30 april 2019
Review zonder uitnodiging
Aweful customer service
Aweful customer service. Bought a jacket and wanted to return because it didn't fit. Superdry doesn't have a clear return policy, the Aussie stores say they accept returns in 7 days only whereas online it says we can return in 28 days. Not buying anything online from superdry again.
28 april 2019
Review zonder uitnodiging
Antwoord van Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great didn’t take long at all
Great didn’t take long at all, couldn’t be happier
28 april 2019
Review zonder uitnodiging
Great product, Great price, love home shopping!!
Great product, great price & so quick & easy with fast delivery
27 april 2019
Review zonder uitnodiging
I absolutely love Superdry
I absolutely love Superdry, I have ordered a few items on their website, and am impressed how quick they deliver, and the items are well packaged. Thanks Superdry
26 april 2019
Review zonder uitnodiging
Quick service
Quick service! Never had any problems, looking forward to shopping with Superdry in the future. Free shipping is also perfect.
25 april 2019
Review zonder uitnodiging
Quick to ship but mystery fee appeared on my credit card
Quick to ship. Love the product. However, I ordered on Superdry AU, a .com.au website (Australian domain name), paid in $AUD, yet when I received my credit card statement there is an additional "overseas txn fee" which I wasn't expecting. I have no idea if txn is for taxation or transaction. Anyway, I expected that on a .com.au website and paying in Australian dollars there shouldn't have been any such fee. Will make me think twice about purchasing again. Just a pity the closed Superdry store is 900kms away.
25 april 2019
Review zonder uitnodiging
Poor customer service
Delivery time was great & the product is great but that's it.
Customer service is non-existent apparently. I've emailed the company twice & have not received a single response. One was relating to missing data/ orders history in my profile, the other related to a return that I submitted.
Am very reluctant to purchase anything else online from Superdry until I receive confirmation of my return & receipt of the refund.
24 april 2019
Review zonder uitnodiging
Antwoord van Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
The quality is always perfect but you…
The quality is always perfect but you guys need to change your online system. Need to give more details about length , chest size, sleeve lenght, in short more details about cloth size
23 april 2019
Review zonder uitnodiging
Super fast shipping
Super fast shipping. Product is what was shown on site,even better in real life. Very happy with process.
23 april 2019
Review zonder uitnodiging
Very bad shopping experience
Very bad shopping experience
This is a very very unhappy shopping experience. The clothing is unsuitable. I post it back to get an exchange one in last month. However, after one month, I still do not get the exchanged clothing. I even have not gotten any confirmation mail in my e-mail box. Also, I can not log in Superdry AU with my old account. This is quite funny. I paid for my order, but I got nothing.
23 april 2019
Review zonder uitnodiging
Antwoord van Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great products fast delivery
23 april 2019
Review zonder uitnodiging
Great choices and great stuff
Great choices and great stuff. Will buy again for sure.
22 april 2019
Review zonder uitnodiging
happy customer
I purchased 3 shirts for my husband.
The material feels soft to touch and of good quality.
My husband really likes his shirts, comfortable to wear, fit true to size and look great on
Delivery was great as well, especially considering we live in the Pilbara, everything else seems to take ages, Superdry was here within the week!!!
Will definitely be purchasing from Superdry again!!
Thank you 🙏
22 april 2019
Review zonder uitnodiging
Brilliant as always.
21 april 2019
Review zonder uitnodiging
Super fast delivery to Australia
Super fast delivery to Australia, my son loves the t shirt and it fits well, we know to buy a size L in Superdry when in other shops he is M. Colour is a vivid neon pink.
21 april 2019
Review zonder uitnodiging
My online order was shipped express…
My online order was shipped express free of charge by DHL it arrived within 5 days from the UK to Aus,
21 april 2019
Review zonder uitnodiging
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