Superdry - Leeds White Rose Reviews 

Still awaiting item to be received after 10days still not arrived. Following conversation with superdry hopefully delivered tommorow

Not online , but from their store . I bought a pair of jeans just under two years ago , not worn them excessively and always washed them low temp and never tumble dried . Bubbles have appeared on them , bubbles that won't iron out . I emailed them with photos and a description of what had happened . Got an email straight away saying they would look into it and get back to me within seven days , they didn't . I emailed them again and got a response . Because they were over 12 months old they basically couldn't give a .... .No explanation as to why they'd bubbled up , so basically they thought two years wear was acceptable.
They've now been binned , and I won't be buying any of their products again .

Staff are great friendly and very helpful, easy to deal with and very effecient

Item collected from in store. Only 1 staff member on the till and seemed a massive chore to her for having to search through parcels. Took 2 attempts to find it. Coat however is fantastic

Easy to use website. Good choice of items and good reductions .ordered for click and collect.
Was in store on time.
Collection straightforward

Easy to use website and easy returns. Can’t go wrong

Ordered wrong size, exchanged with no problem and tracked parcels with ease.
Store manager was lovely and helpful.

Very helpful and friendly staff,and fast refund

Asked for an exchange of jacket as ordered aize that was too small and was told to pay full price despite the fact i paid less when i ordered it initially. 2 stars as lady at the till was very nice otherwise it would be 1.

Super fast service, will definitely use this again

Wanted men’s jumper in Leeds store but didn’t have size . Member of staff ordered it to come to my home address to make it easy for me as didn’t live anywhere near Leeds . Jumper arrived couple of days later and perfect

Quick delivery to the store. Seamless service overall. When I went into the store I had to wait at the counter while the two assistants were just chatting amongst themselves while it was clear I was waiting to be seen. It appeared their conversation was more important than serving a customer.

Store totally clueless as to where my order was. Total luck it was there.

Really good customer service in regards to my returns and finding me alternative sizes

Received earlier than expecting. Good customer service when collecting. Good explanation regarding return policy. Everything just great and I am happy.

Fast delivery and lovely helpful staff in store at the white rose shopping centre in Leeds

Although the particular store is crammed with merchandise, it is fairly easy to navigate. 1 item no in stock in a certain size but staff checked for warehouse stock, enabled in store purchase & home delivery at no extra cost which was promptly received within 2 days

very helpful, quick service, very polite

The staff were not helpful at all. It took them 30 minutes to find our order. All they wanted to do was mess around with each other

The assistant was very helpful and found us what we wanted