Superdry - York Outlet Reviews 

Very helpful staff. Held my item in the back office until I travelled down to York

I really like the products but this is the second time the courier Evri has let you down.

ordered a Double Breasted Wool Blend Coat (£174.99) from Superdry on 19 October 2025 for delivery. The courier, Evri, falsely claimed the parcel was “delivered through the letterbox” and even uploaded a photo of themselves holding the parcel in front of a random mailbox area — not delivering it, not at my flat, and not in any secure location.

I live in a secure new-build block with locked letterboxes that can only fit letters and small envelopes. A coat could never fit inside, and my door buzzer was never pressed. I was home all day. This is clearly false proof of delivery and a failed delivery.

When I contacted Superdry, I was met with a template response asking me to check sheds, garages, or neighbours — which shows they didn’t read my email or the evidence I provided. I had already explained that there are no such areas and that the parcel was never delivered.

It’s shocking that Superdry continues to use Evri, given their reputation for lost and falsely marked parcels. I’ve had to chase both companies for an item I paid for, while Superdry’s response has been dismissive and slow.

I’m still waiting for a proper investigation, refund, or replacement. Absolutely unacceptable service from a brand I previously trusted.

It’s amazing

Great coat at a good price with great customer service

Friendly staff. Well stocked. Good choice of female sizes.

Friendly staff at the store and great-quality clothes!

Great vibrant colours and designs

Great product ordered abd delivered to store for pick up. Good communication and friendly staff

Good quality clothing, good online sale prices (although I do miss the in-store sales), easy ordering, good communications and fast delivery. What's not to like. Thanks Superdry.

Went to the store and staff was quickly able to help guide me finding the right size online and order it for me.

Gave the impression that you needed to give your email for a receipt, then was given a paper receipt anyway.

Opted out of marketing during this and was send this invitation to leave a review - which is... marketing.

Now need to unsubscribe from something I didn't subscribe to in the first place.

Friendly staff, lovely clean shop

Good customer service. Good products.

Jackets were as good as they look and the delivery was super! Fastest than expected.

Good service, very warm & comfy top my other half says. He plans to buy another.

The jacket I bought was the exact right size and great material
Just what I was after
The delivery was quick too

Very good experience and staff were very helpful

Very helpful staff members , assisted with picking out sizes