SVAKOM UNITED STATES INC. Reviews 501

I have purchased four products from this company so far and have been impressed with every single one. Beyond the high quality, their customer service is excellent; when one item had some issue after a few months of use, they handled the replacement process quickly and professionally. Highly recommended!

Had a dream leasend encounter with the customer service from SVAKOM.
It was a guarantee issue that I had and they handled it quite good! 😊👍🏻

I had a very positive experience with Svakom’s customer service. The team was responsive, polite, and handled my case quickly and professionally. Their assessment of the issue was accurate, and as a result, I received a replacement device without any hassle.

I really appreciate how smoothly everything was resolved — it shows a high level of expertise and a strong commitment to customer satisfaction. Svakom clearly has a great loyalty policy and stands behind its products.

Overall, excellent service and support. I would definitely recommend the company.

At firstly I few disappointed because for the wronh product, but after tht I got a replacement.

It’s great how they tackle the problem so swiftly and with such enthusiasm. I also really appreciate the customer service.

Have been waiting for a response regarding my return for almost a week now. Package had tracking which I emailed company the information for. Have reached out with tracking information and with photos from tracking website stating package was delivered to the address I was provided. Have not received any updates or confirmation from the company itself. I have no issues with waiting for the refund however the lack of communication is very frustrating.

Website is a bit clunky, but the checkout was easy.

Our Tulip had broken down, so I contacted customer service, and they responded quickly and professionally. My wife is happy to be able to enjoy her favorite toy again ;)

Your response is timely and accurate.

They gave a solution to the damage to my toy, they gave me a guarantee even though I was miles away.

Excellent customer service and I love the vibrator, I love it.

Great customer service

Got the product replaced with no problems and extra fast. Very nice customer service. Im very pleased with my experience.

I had bought a product from a local seller the product was faulty they sent me a new one, the exact model I wanted.

The toy won’t charge after fully using the battery life and it has to be app compatible, I don’t want phones and technology knowing my personal business like that. Wasted $60 and it doesn’t work anymore. Go fck yourselves. Literally. My own hand is better.

Emily was wonderful to work with.
I am very satisfied with the result of your warranty dept.

Very good after sales services and send replacement very fast. Thanks.

The unit had a power issue and they replaced it. The process could have been more streamlined and consistent in my opinion. Took 3 emails over a few weeks at least just to get a reply, but one they replied it became easier. Thank you for standing behind your warranty.

I had an issue with a SVAKOM toy and the customer support handled the whole situation quick and seamlessly. I already have a replacement which works perfectly, since I received it. Very positive customer experience.

I purchased an Ella three years ago. Recently the motor died. I wish it was from overuse, but that was not the case.

I contacted the company and they resolved the issue. They did take a little longer to send the replacement, but once the replacement arrived, it was working like brand new.

I like these products and appreciated the level of responsiveness from their staff.

Item was faulty on receipt but it took only a couple of quick emails and replacement was sent. Fast and easy, great service.

Great price, for great products. Off to a rough start but the company stands behind the products and their mission. I especially appreciate that a tree is planted for every transaction. Great, prompt customer service. Will definitely be a customer, I will also recommend.