Second purchase from Marenello , Ross Taylor in sales exceptional both occasions , from the guys on reception to Ross and the management team have been superb. This is a stark difference from Lan... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Refuse to fit my maserati levente terfeo 4 tyers because I did not buy it from them & they assuming I bought them from third party I never know another maserati dealer is a third party Don... Toon meer
Bedrijf heeft geantwoord
My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’... Toon meer
Bedrijf heeft geantwoord
Another great experience with the team at Maranello Egham. From a very warm welcome on arrival to driving out with my new car, top class service from all. Special call out to Hamzah who handles my pur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Tower Garage, TW20 0AX, Egham, Verenigd Koninkrijk
- 01784 558275
4,4
Uitstekend
341 reviews
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When we got to the actual service and…
When we got to the actual service and we had our courtesy car it was faultless and perfect, shame the lead up to this was terrible. Redeemed in the end.
2 mei 2023
Antwoord van Sytner Group - Maranello Sales
Morning Darren, thank you for your feedback. After a disappointing start, I am pleased all went well. Regards Howard
Best garage
Great service amazing showroom Hamzah was excellent as usual pulled out all the stops .
28 april 2023
Antwoord van Sytner Group - Maranello Sales
Afternoon Darren, thank you for your 5 star rating and feedback. This is really appreciated and I will pass on your feedback to Hamzah. Regards Marcus
Antwoord van Sytner Group - Maranello Sales
Afternoon, thank you for your 5 star rating and feedback. This is really appreciated and I will pass on your feedback with my team. Regards Marcus
Great service and customer care as usual
4 april 2023
Antwoord van Sytner Group - Maranello Sales
Afternoon David, thank you for your 5 star rating and your comments. I will make sure the team see you feedback with my thanks for a job well done. Regards Howard
Fantastic service
Antony in the service department was a breeze to deal with and did an amazing job.
28 maart 2023
Review zonder uitnodiging
Antwoord van Sytner Group - Maranello Sales
Morning Marc, thank you for your 5 star rating and kind words about Antony. He will be the first to say it is a team effort to get it right. I will pass on your feedback with my thanks for a good job. Regards Howard
Antwoord van Sytner Group - Maranello Sales
Afternoon Tani, thank you for your 5 star feedback, this is really appreciated and I will make sure the team see your feedback. Regards Howard Managing Director - Maranello
Antwoord van Sytner Group - Maranello Sales
Afternoon Oscar, thank you for you 5 star feedback, this is really appreciated and i will pass this on to team Maranello. Regards Howard Managing Director - Maranello
final check
The experience overall was very good Jack had great knowledge of the vehicle and was very professional.
when i arrived to collect the car the scrap on the front splitter was repaired?? under the splitter was many scratches one so deep bare metal was exposed !!!! surely this would have been identified on your final hand over check? guys i going driving with in Essex it seems just got that little bit more ! many have received a small gift bottle of champagne is the normal gift, i guess the dealerships all have different policy's
14 maart 2023
Antwoord van Sytner Group - Maranello Sales
Morning Mr Bull, thank you for you feedback, we will come back to you about the points you have raised and make sure everything is as it should be. Regards Howard Managing Director - Maranello
Excellent service
a most professional , courteous and efficient service from the initial call to delivery of the vehicle .
4 februari 2023
Antwoord van Sytner Group - Maranello Sales
Thank you for your 5 star rating and constructive feedback. This is really appreciated and I will pass on my thanks to the team for a good job. Regards Marcus Uzzell- Maranello
Maserati Service, Maranello
Simple booking system and quick and efficient when dropping off or collecting my vehicle.
Kept informed of progress and issues found during the servicing, minimal fuss and the vehicle looking great when I collected it.
26 januari 2023
Antwoord van Sytner Group - Maranello Sales
Afternoon Steve, thank you for your 5 star rating and constructive feedback. This is really appreciated and I will pass on my thanks to the team for a good job. Regards Howard Managing Director - Maranello
Kept in constant contact and easy to…
Kept in constant contact and easy to get in touch with. Personal service. Thanks Aiden
10 januari 2023
Antwoord van Sytner Group - Maranello Sales
Afternoon Guy, thank you for your 5 star rating and kind comments. I will certainly thank Aden and the team for looking after you. Regards Howard Managing Director - Maranello
Very impressed with the service I…
Very impressed with the service I received as usual - Mandy and Aden kept me fully informed and updated on the progress of the job.
13 januari 2023
Antwoord van Sytner Group - Maranello Sales
Afternoon Nick, thank you for your 5 star rating and kind comments. I will certainly thank Mandy, Aden and the team for looking after you. Regards Howard Managing Director - Maranello
Friendly and efficient
Regularly kept us abreast of our order and were very welcoming, friendly, and efficient.
30 december 2022
Review zonder uitnodiging
Antwoord van Sytner Group - Maranello Sales
Afternoon Ian, thank you for your 5 star rating and kind comments. I will certainly thank the team for looking after you. Regards Howard Managing Director - Maranello
Great customer experience
Adrian looked after me and was very professional. Made the whole process seemless. Great customer experience and would recommend the team at Maranello, Egham.
13 januari 2023
Antwoord van Sytner Group - Maranello Sales
Afternoon Mandeep, thank you for your 5 star rating and kind comments. I will certainly thank Adrian and the team for looking after you. Regards Howard Managing Director - Maranello
My car needed a service and I was blown…
My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’s are not a cheap car choice but a dream go own & drive. So when the service matches, if not exceeds the brand, it’s a delightful experience. Top car, top service top people; Thankyou Antony. Christian C
6 januari 2023
Review zonder uitnodiging
Antwoord van Sytner Group - Maranello Sales
Dear Christian, thank you for your 5 star rating and kind comments which are really appreciated. I will make sure the team are informed and pass on my thanks for their good work. Regards Howard Managing Director - Maranello
Not impressed
7 december 2022
Antwoord van Sytner Group - Maranello Sales
Dear Mr Webb, I am really sorry to receive your feedback, I would be grateful if you would call me so that I can find out more, please call me on 01784 436431. Regards Howard Rose Managing Director - Maranello
I sent my 812 in for its 3 year service…
I sent my 812 in for its 3 year service and MOT and to fix a small parking sensor issue. Firstly it took 12 days however that’s ok as I have 6 other cars. But more than that, my parking sensor issue wasn’t actually fixed. The car is in warranty and yet the issue wasn’t addressed. The mileage on MOT was overstated by 5000 miles due to a KM Miles issue but that was later fixed after we brought it to their attention.
5 december 2022
Antwoord van Sytner Group - Maranello Sales
Dear Muhammad Khan, I am devastated to read what has happened, I will have this matter investigated immediately and we will come back to you with an explanation and plan to resolve the parking sensor. I am really sorry this has happened. Regards Howard Managing Director - Maranello
An excellent experience
The whole experience was excellent, from my first enquiry through to taking delivery - Jack Bailey and the rest of the team were professional, knowledgeable and great to deal with - there was no time-wasting or bluster, no hard sell on extras, just top-rate knowledge of the car and a can-do attitude. He / they made buying the car the pleasurable experience it should be (but not all dealers do!).
23 november 2022
Antwoord van Sytner Group - Maranello Sales
Good afternoon, thank you so much for you 5 star rating and comments which are really appreciated. I know Jack will be the first to say it is a team effort and I will certainly make sure I pass on your feedback to the team with my thanks. Regards Howard - Managing Director - Maranello
I would have given 5 stars
I would have given 5 stars, but I had to call to chase progress on my car, the day after it was suppose to be finished!
12 november 2022
Antwoord van Sytner Group - Maranello Sales
Afternoon David, thank you for your feedback, very constructive and information I will use to make sure the team understand the importance of regular and timely contact. Regards Howard Managing Director - Maranello
Really sloppy
We got off to a better start than usual in that they managed to pick up the car at the right time rather than the usual process of turning up hours late
When they collected the car I flagged two specific issues. The car came back but amazingly they had forgotten to stamp the service book. This is such a basic issue you just wonder what quality control there is. I then had to chase several times for it to be stamped and returned by post. I also had to chase several times to find the answer to the two specifics I raised at check in. In the end, they confessed that they didn't even know what one of them was
Less style- more substance would be good, The above are frankly schoolboy errors
13 augustus 2022
Review zonder uitnodiging
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