It has been an absolute pleasure dealing with Ashleigh (from Sytner Audi Reading), in getting my car repaired earlier this month. She understood my urgency and was very clear with communications and... Toon meer
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Lees wat reviewers zeggen
We had a great experience buying our Audi Q6 etron from Sytner Group - Reading Audi. Usman looked after us from start to finish and we are very happy with the vehicle.
My car the Q8 has been having issues with 360 cameras. It sometimes comes on and the off. But since it was fixed I haven’t experienced any problems. The customer service had always been excellent. The... Toon meer
Bedrijf heeft geantwoord
We sold a car via Motorway. Sytner Audi Reading made the winning bid. When the dealer came to look at it he claimed not to know about some damage that we had declared and then claimed to find some r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Worton Drive, RG2 0TG, Reading, Verenigd Koninkrijk
- 0118 975 4900
4,2
Goed
707 reviews
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Had very good service this time let…
Had very good service this time let hope it all fix now
29 december 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Reading Audi
Dear Michael, thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that you received very good service during your visit. It is our aim to ensure every customer has a positive experience, and your feedback is greatly appreciated. We sincerely hope that everything is now fully resolved and that your vehicle is running smoothly. Should you need any further assistance in the future, please do not hesitate to get in touch. Best wishes, Reading Audi Team
First class service I have ever received from an Audi Dealership
From the first moment I contacted the Sytner Group to ask about a Q3 sportback I have been dealt with professionally, courteous & above all Warren Patey has made it a tremendous experience. Warren could have not been more helpful and is a credit to the Sytner Group, please pass my thanks and gratitude onto him.
23 december 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Reading Audi
Dear Mick, Thank you very much for your kind words and for taking the time to share your experience with Reading Audi. We are delighted to hear that Warren Patey provided you with such professional and courteous service throughout your enquiry. It is wonderful to know that your experience was a positive one, and your gratitude means a great deal to us. We truly appreciate your support and hope you continue to enjoy your Q3 Sportback. Best wishes, The Reading Audi Team
Shocking Service – Car Returned Worse Than Before
Took my car to Audi Reading on 5th Dec for a simple gearbox software update. It was in perfect working order. What followed was a nightmare:
Update failed → hydraulic pump replacement promised by 10th Dec
No courtesy car offered (I had to beg twice, both times refused)
Zero communication – I chased for every update
Gearbox removed, told part was on 2-week back order, car undriveable
After escalation, offered £250 for rental, not a courtesy car
Next day, gearbox “appears” and car returned – now with a knocking fault
Reported immediately, ignored for days, then told next slot is 12th Jan
So now I’m stuck over Christmas with a car that was perfect before Audi touched it. No support, no accountability, no care.
5 december 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Reading Audi
Dear James, We sincerely apologise for the distress and inconvenience you have experienced following your visit to Audi Reading. It is disappointing to hear about the lack of communication and support during this time, especially over the festive period. We understand how frustrating this must be and appreciate your feedback. We would like to invite you to contact our Head of Aftersales, Gareth Dimond, at garethdimond@sytner.co.uk to discuss your concerns further. Kind regards, Audi Reading Team and get the car looked at again if required.
Thank you Daniel for your Help and try…
Thank you Daniel for your Help and try to give a best costumer service.
12 december 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Reading Audi
Dear Hafedh, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Daniel was able to assist you and provide excellent customer service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Reading Audi in the future. Best regards, The Reading Audi Team
Couldn't have been more helpful today
Couldn't have been more helpful today. The Service Manager said no problem to call in with a problem with brake light. When I arrived, the car was taken into the workshop immediately and dealt with before I had finished a cup of tea.
Thank you - really appreciated this today.
16 december 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Reading Audi
Dear Sue, Thank you very much for your kind words. We’re delighted to hear that our Service Manager and team were able to assist you promptly and efficiently with your brake light issue. It’s always our aim to provide a hassle-free experience, and we’re pleased that you felt well looked after during your visit. Your appreciation means a great deal to us. We look forward to welcoming you back to Reading Audi in the future. Best wishes, The Reading Audi Team
Antwoord van Sytner Group - Reading Audi
Dear Deborah, Thank you ever so much for your kind words and for taking the time to share your experience with the Reading Audi team. We are delighted to hear that you found our service prompt and professional. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Reading Audi Team
Staff kept me up to date with progress…
Staff kept me up to date with progress of service and offered a hot drink twice.
I didn't feel I had to chase anything and would definitely recommend Audi Reading.
23 oktober 2025
Recently purchased Audi Q3
I recently purchased a brand-new Audi Q3 from the Audi branch in Reading, and I could not be happier with my experience. From the moment I walked into the dealership, the team was welcoming and professional, making the process of selecting and purchasing my car smooth and enjoyable.
The Q3 itself is an absolute joy to drive — it combines a comfortable and spacious interior with excellent handling and responsive performance. The attention to detail in the cabin, the infotainment system, and the overall ride quality exceeded my expectations. Every journey, whether short city trips or longer drives, has been comfortable and reassuring.
A special thanks to Giuseppe C, who went above and beyond to guide me through the entire buying process with patience and expertise. Their knowledge of the vehicle, willingness to answer all my questions, and friendly demeanour made me feel confident in my purchase and valued as a customer. Salesperson Haajrah was also incredibly helpful supporting on handover day.
Overall, I highly recommend both the Audi Reading branch and Giuseppe to anyone looking for a seamless and enjoyable car-buying experience. The Audi Q3 is fantastic, and the exceptional service made it all the more rewarding.
31 oktober 2025
Antwoord van Sytner Group - Reading Audi
Dear Stephanie, Thank you for your wonderful review. We are delighted to hear that your experience at Audi Reading was so positive and that the Q3 is bringing you such enjoyment. It’s fantastic to know that Giuseppe and Haajrah provided you with excellent support throughout your purchase and handover. Your kind words mean a great deal to the team. We truly appreciate your recommendation and wish you many happy and comfortable journeys in your new Audi. Best wishes, Audi Reading Team
We bought a used Q5 recently and had an…
We bought a used Q5 recently and had an exceptional service from all the staff. Ridwan was exceptional and went the extra mile to make sure we were happy with our car.
1 november 2025
Antwoord van Sytner Group - Reading Audi
Dear Del, Thank you very much for your wonderful 5-star review. We are delighted to hear that you had an exceptional experience purchasing your used Q5 with us. Ridwan will be thrilled to know his efforts made a positive difference and that you felt well looked after throughout. It’s always our aim to ensure every customer is happy and satisfied with their vehicle. We truly appreciate your kind words and hope you enjoy many happy miles in your new car. Best wishes, Reading Audi Team
Great customer service from Ashleigh at…
Great customer service from Ashleigh at Reading Audi.
30 oktober 2025
Antwoord van Sytner Group - Reading Audi
Dear Howard, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Ashleigh provided you with excellent customer service during your visit to Reading Audi. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Reading Audi Team
Reading Audi is a well run site
Reading Audi is a well run site, staff are always polite, helpful and knowledgeable. They have always looked after my needs.
23 oktober 2025
Antwoord van Sytner Group - Reading Audi
Dear Lesley, Thank you ever so much for your kind words and for taking the time to share your experience with Reading Audi. We are delighted to hear that our team has consistently been polite, helpful, and knowledgeable, and that we have been able to meet your needs effectively. It is always our aim to provide excellent service, and your feedback is truly appreciated. We look forward to continuing to assist you in the future. Warm regards, The Reading Audi Team
The service was carried out quickly and…
The service was carried out quickly and I was kept informed throughout...waiting on the premises was a very pleasant experience and I was constantly looked after.0
28 oktober 2025
Antwoord van Sytner Group - Reading Audi
Dear Mr Rosenthal, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the service was carried out promptly and that you felt well informed throughout. It is wonderful to know that waiting on the premises was a pleasant experience and that you felt well looked after. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Kind regards, Reading Audi Team
Absolutely terrible experience
Absolutely terrible experience. Salesman advised us a full service had been carried out which was not the case. Paperwork not provided for multi point inspection checks for Audi approved used and no warranty information given or explained to us. Salesman advised us 2 chips and an imperfection in the seat would be rectified. This was a condition of the sale and has still not been done. They don’t answer any emails and I’ve been to the branch on several occasions as it’s the only way I can get a response. When requesting the MPI check paperwork they said they wouldn’t be able to print it out and would need to get it from the archives. On the 1st service less than 8 months after purchase, I was advised the car needed new breaks and discs all round. When I finally received the MPI report it had an X next to the break and disc check, when I queried this the sales manager said they needed review. He sent a screenshot with some break pad levels which had no reg or mileage info so could have been anyone’s. There was a review date in the box of April 2025 which again I queried saying I wasn’t made aware the breaks needed checking at this point and felt concerned that I had been driving it for 6 months. He said the date didn’t bare any resemblance and was not indicating that the breaks needed checking at this point. They have advised they have no information they can share with me to prove that the breaks and discs were checked prior to purchase. I would never ever buy a vehicle from reading audi again and to be honest Audi uk have been useless at responding to my complaints.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Sytner Group - Reading Audi
Dear Laura, We are truly sorry to hear about your disappointing experience with Reading Audi. Your concerns regarding the service, paperwork, and communication are taken very seriously. We understand how frustrating this must be and appreciate you bringing these matters to our attention. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk, who will be happy to discuss your concerns further and offer any support you may require. Kind regards, Reading Audi Team
Emma-Louise Payne was great
Emma-Louise Payne was great. She managed to fit my car in for its MOT at short notice when the service brought up it would fail on the tyre.
27 oktober 2025
Antwoord van Sytner Group - Reading Audi
Dear Miss Rogers, Thank you very much for your kind words. We’re delighted to hear that Emma-Louise Payne was able to accommodate your MOT at short notice and provide clear advice regarding your tyres. It’s always our aim to offer a friendly and efficient service, especially when unexpected issues arise. Your positive feedback is greatly appreciated and will be passed on to Emma-Louise. We look forward to assisting you again in the future. Best wishes, The Reading Audi Team
Good Customer Care and adhered to required timings
After I confirmed that I needed the car back earlier than usual - hence why I booked it in for MOT at the earliest time possible - the car was ready by the time requested, with the extra work done. The customer service person allocated to looking after me and my car was helpful, professional and friendly.
2 oktober 2025
Special thank you to Emma Payne who was…
Special thank you to Emma Payne who was extremely helpful with the whole process from dropping my car off to collecting it at the end of the day.
9 oktober 2025
Antwoord van Sytner Group - Reading Audi
Thank you for your kind words, Stuart. We are delighted to hear that Emma provided you with excellent service during your visit to Reading Audi. We take great pride in our team's dedication to ensuring a smooth and hassle-free experience for our customers. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Reading Audi, where we strive to honour our commitment to providing exceptional customer service.
Friendly staff and efficient service
4 oktober 2025
Antwoord van Sytner Group - Reading Audi
Thank you for your kind words, Mr Mulvey. We are delighted to hear that you had a positive experience at Reading Audi. Our team takes great pride in providing friendly and efficient service to all our customers. We are glad that you felt well taken care of during your visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
Antwoord van Sytner Group - Reading Audi
Thank you for your kind words, Mrs. Souter. We are delighted to hear that your experience with Reading Audi was smooth and hassle-free. Our team strives to make the car-buying process as easy as possible for our customers. We are glad that you found it to be so. We appreciate your trust in us and we hope to continue providing you with exceptional service in the future. Thank you for choosing Audi and we look forward to seeing you again.
Good experience
Greeted on arrival and kept informed while my car was in the garage. Very good service from member of staff.
25 september 2025
Antwoord van Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Mrs Sellings. We are delighted to hear that you were greeted warmly upon arrival and that our staff kept you informed throughout your visit. Providing excellent service is our top priority, and we are glad to know that we met your expectations. We appreciate your kind words and look forward to welcoming you back to Reading Audi in the future. Thank you for choosing us for your automotive needs.
Friendly and professional staff
Friendly and professional staff, nice environment to wait in whilst service was carried out. Overall a pleasant experience.
27 september 2025
Antwoord van Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Brad! We are delighted to hear that you had a pleasant experience at Reading Audi. Our friendly and professional staff strive to provide top-notch service to all our customers. We are glad that you found our waiting area to be a nice environment while your service was being carried out. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
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